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  1. #1

    Default Miver Merchant NO SALES, NO response from customer suppirt.

    Hi,

    It looks like its everybodys problem. I am having the same problem.

    cannot do check out and process orders, no account logins. At least I don't have licen issues.

    I am not sure how much I lost. Its been down for last 4 days.

    I am just wondering why west host is delaying so much on thsi crictical and emergency issue.

    west host should quickly address this problem and send an email quickly with new settings that are required.

    Hope to get answer soon.

  2. #2
    Junior Member
    Join Date
    Sep 2003
    Posts
    7

    Default problem

    i am having the same problem. my website has been updated since last tuesday and i lost my entire database for message board and have not received 1 order since tuesday through MIVA.

    i checked into miva and realize i am getting an error message
    Unable to open 'fmp666/Merchant2/merchant.mvc'

    this is actually costing me hundreds or maybe even $1000+ dollars.

    jon

  3. #3
    Junior Member
    Join Date
    Sep 2003
    Posts
    19

    Default Re: problem

    exidy,
    I went to your site and it appears that you you need to install SharedSSL in your control panel (Site Applications > Tools). Once its installed try logging in to your admin area via the "Log in securely" link.

  4. #4
    Junior Member
    Join Date
    Sep 2003
    Posts
    19

    Default Re: Miver Merchant NO SALES, NO response from customer suppi

    Quote Originally Posted by silvercharms
    Hi,

    It looks like its everybodys problem. I am having the same problem.

    cannot do check out and process orders, no account logins. At least I don't have licen issues.

    I am not sure how much I lost. Its been down for last 4 days.

    I am just wondering why west host is delaying so much on thsi crictical and emergency issue.

    west host should quickly address this problem and send an email quickly with new settings that are required.

    Hope to get answer soon.
    I placed a mock order from your site, Order #1032 , and it appears to have gone through on my end just fine. Are you getting error messages, or do you have more details?

  5. #5
    Junior Member
    Join Date
    Sep 2003
    Posts
    7

    Default ssl!

    hell yeah!!!!!!!!!!!

    zinc!! you are right! worked perfectly after i installed it.

    thanks

    jon

  6. #6

    Default

    Zinc,

    well after installing ssl and changing settings, it started working.

    Yes I did see an order looks like a test one. Well thanks for testing it.


    Now the problem is site has become very slow.. I cannot afford this slowness. It used to work very fast before.

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