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  1. #1

    Default Wordpress - OpenSSL issues

    So I have four or five different installs of WP on various reseller sites. I'm trying to upgrade one of them using the "one-click" method (which I've used for a long time) and I keep getting a "Download failed..." message. When I research the error message, it is saying that there's an issue with OpenSSL and CURL. How do we get the servers updated to the most current versions? I don't see the option in my servermanager to add them.

  2. #2
    Moderator wildjokerdesign's Avatar
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    Are you still on SiteManager accounts? In the newer cPanel accounts it should be automatic that these updates are done but in the older SiteManager accounts you may have to manually try and update them.
    Shawn
    Please remember your charity of choice: http://www.redcross.org

    Handy Links: wildjokerdesign.net | Plain Text Editors: EditPlus | Crimson

  3. #3

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    Still on site manager. I've thought about moving, but I need root access for at least one of my accounts. Does the newer cPanel allow root? I didn't think that it did.

  4. #4
    Moderator wildjokerdesign's Avatar
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    Well if you purchase a dedicated server you have root but not on the normal cPanel accounts. So since you are still on Site Manager you are going to have to manually update those yourself. You'll really have to do the research though and find out what dependencies you might have to deal with also updating if any.

    Curl - http://curl.haxx.se/
    OpenSSl - https://www.openssl.org/

    Be aware though that since Site Manager is way past end of life you may not be able to update the most current versions. While WestHost is maintaining the system that means security updates and patches but not always the most current versions of base programs that we don't have access to. You may be fine but wanted to fore warn you.
    Shawn
    Please remember your charity of choice: http://www.redcross.org

    Handy Links: wildjokerdesign.net | Plain Text Editors: EditPlus | Crimson

  5. #5

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    Quote Originally Posted by wildjokerdesign View Post
    Well if you purchase a dedicated server you have root but not on the normal cPanel accounts. So since you are still on Site Manager you are going to have to manually update those yourself. You'll really have to do the research though and find out what dependencies you might have to deal with also updating if any.
    Thanks for the input. I talked with the sales team and according to them, the reseller account will allow root access. So I think it's probably time to bite the bullet and migrate. I'm assuming there's no simple transfer methodology... I'm guessing I'll have to off-load every site and rebuild them on the newer system. Any thoughts/suggestions?

  6. #6
    Moderator wildjokerdesign's Avatar
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    Yep moving is going to be a bit of a hassle. Westhost actually created some documentation on the process back when they first migrated. https://kb.westhost.com/categories/Migration+Center/ Might be some of the information is a bit out of dates since then but should give you a good solid start. At that time they where actually providing migration service but not sure they are now. Could be they would do it for a fee now. This is a good overview of the process https://kb.westhost.com/questions/12...Migration+FAQs

    Make sure all your ducks are in a row so to speak before you take the plunge. Current back ups of all sites on your current re-seller account. Make sure you know what email accounts are being used on each just in case you need to manually replicate them. The KB kind of covers this but wanted to stress it again.

    Keep in contact with support as you move through the process. If you need to contact them make it clear to the rep you speak to this is a migration. Because of the nature of support the tendency is to go into default mode on things, even I tend to do that here in the forums and as a rule the questions here are not default.

    Read up on cPanel and WHM. WHM is your re-seller/root interface and then cPanel is your client interface. https://documentation.cpanel.net/
    Shawn
    Please remember your charity of choice: http://www.redcross.org

    Handy Links: wildjokerdesign.net | Plain Text Editors: EditPlus | Crimson

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