Results 1 to 4 of 4
  1. #1

    Default 14 hours and the backups haven't been restored??/

    I called this morning and started a ticket to have the public html and sql folders restored from a backup on our cpanel based site.

    It's been over 14 hours and still no restore.. My client is in a highly competitive industry and we need the site back up.

    Is anything happening at westhost today?? Previously restore requests were completed within an hour or two at most.

  2. #2
    Administrator whadmin's Avatar
    Join Date
    Mar 2005
    Posts
    23

    Default

    Thank you for your post since I can ensure that everything is working for you and identify any improvements in our support team. I apologize that you have been encountering this kind of delay. It should not happen. I believe I have identified your support ticket and will follow-up with you through this ticket to ensure that we have everything working correctly.

  3. #3

    Default

    Well, it happened again.. I had to have a site restored because of a failed joomla 3.x update attempt.

    I realize it is Christmas week, but the site was down for about 18 hours..

    On top of that, the restore is causing the stinking modsecurity to kick in locking me out of the joomla back end.

  4. #4
    Moderator rcardon's Avatar
    Join Date
    Nov 2011
    Location
    Logan, UT
    Posts
    8

    Default

    Can you please PM me the ticket number on this so I can look into the issue?
    Reed

    WestHost Level 2 Technical Support
    Believe in Better Hosting

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •