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  1. #1

    Default Getting This server could not verify that you are authorized to access the document'

    I have just moved a joomla 2.5 site from sitemanager to cpanel. In the process we changed from a .com to a .edu.

    I am currently on the road working on a comcast connection with a win 8 laptop.

    It seems that I can work in the back end for about 10-15 minutes and then I get


    ------------------------
    Unauthorized

    This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    ===========================

    I will then get that error on chrome, firefox and Ie. However, I can still access cpanel.

    I can usually get back in by remoting into another computer (Another IP), purging the sessions with admin tools and then deleting the cache. via joomlas back end. I also have to delete the local browser cache.

    It seems to me that something is blocking my IP for some reason. I turned off adminexile and securitycheck pro (Two security tools for joomla).

    Some of the posts I've found relating to this indicate that it could be a permissions issue with the httpdpw?? file. It also seems that the error is not specific to joomla but rather an apache error.

    I was wondering if any other joomla/cpanel users were running into this.

    thanks

    chris

    I

  2. #2

    Default

    Just a bump here. I'm really getting frustrated with this. I Get blocked on all browsers on the admin side of joomla and cannot get back in.

  3. #3
    Moderator wildjokerdesign's Avatar
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    Default

    I am really not familiar with Joomla or the add-ons you spoke of but my guess would be that since you are on the road that it could be something to do with the connection you are using. Might be that the IP's used are listed in some block list.

    "Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request." You get this error because the cPanel accounts expect to have html custom error pages in the public_html page that are served when something happens. You can manage these by logging into cPanel then going to Advanced > Error Pages. It might be the 403 in this case or even the 500.

    Also while you are in there check your Error Logs to see if there is any more information that may be useful.
    Shawn
    Please remember your charity of choice: http://www.redcross.org

    Handy Links: wildjokerdesign.net | Plain Text Editors: EditPlus | Crimson

  4. #4

    Default

    I'm also running into the problem at home. The next time it happens, I want to try a couple of things.

    1. Note the exact time
    2. Do tracerts to the front and back ends. I don't think that will show anything though.
    3. Call westhost and ask them to see if there is anything in cpanel blocking me.
    4. take a look at the access logs to see if anything is happening there.

    I read that there might be something about having cpanel protected directories on. At any rate, this is getting to be a problem since I'm up against a hard deadline to get the site running.

  5. #5
    Moderator wildjokerdesign's Avatar
    Join Date
    Jun 2003
    Location
    Kansas City Mo
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    5,720

    Default

    If you turn off the add-ons, it does not happen... is that correct?

    Yes you can protect directories in cPanel but it would have been something you did. http://docs.cpanel.net/twiki/bin/vie...ectDirectories Have you done that?
    Shawn
    Please remember your charity of choice: http://www.redcross.org

    Handy Links: wildjokerdesign.net | Plain Text Editors: EditPlus | Crimson

  6. #6

    Default

    @wjd

    I did not set any directories as protected. According to westhost, there is no directory protection in effect.


    It somehow seems to be tied to the session table. If I go in and delete the sessions, I can regain access.

    The last time I got locked out, I tried logging in with my laptop from the same IP. The result was that I could not get in with the laptop. Apparently something is blocking the IP.

    I read that the latest version of cpanel strictly enforces tokens. I have a feeling that is the issue.

    chris

  7. #7

    Default

    @wjd

    I did not set any directories as protected. According to westhost, there is no directory protection in effect.


    It somehow seems to be tied to the session table. If I go in and delete the sessions, I can regain access.

    The last time I got locked out, I tried logging in with my laptop from the same IP. The result was that I could not get in with the laptop. Apparently something is blocking the IP.

    I read that the latest version of cpanel strictly enforces tokens. I have a feeling that is the issue. SOmehow cpanel is seeing a session token it doesn't like


    chris

  8. #8

    Default

    @wjd

    I did not set any directories as protected. According to westhost, there is no directory protection in effect.


    It somehow seems to be tied to the session table. If I go in and delete the sessions, I can regain access.

    The last time I got locked out, I tried logging in with my laptop from the same IP. The result was that I could not get in with the laptop. Apparently something is blocking the IP.

    I read that the latest version of cpanel strictly enforces tokens. I have a feeling that is the issue. SOmehow cpanel is seeing a session token it doesn't like


    chris

  9. #9

    Default

    I'm getting really fed up with Westhost here.

    I thought I'd try to update the site from joomla 2.5 to 3.x. I've done this before on other hosts. THis time, I ended up with a completely blank front and back end.


    I'll have to see if westhost can restore from a backup or I'll have to restore from the akeeba backup that I have.

  10. #10

    Default

    Just spoke with scott at westhost.

    Supposedly there is a Mod_security that they added to cpanel that has a conflict with Joomla. As I understand it, you can log in to the joomla back end but will get kicked out about 5 minutes later for an indefinite time.. (My experience has been about 20 min).

    This is a bit disconcerting in that Joomla 2.5 is reaching it's end of life in December 2014. Many people who have 2.5 sites are on the old site manager. You can't upgrade to joomla 3.x on site manager because you can't upgrade to a 3.x compatible version of php in site manager.

    Now, if you purchase a cpanel account, it appears that the Mod_Security on that server will prevent you from using the back end reliably.

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