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  1. #1
    Junior Member
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    Aug 2008
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    7

    Default Outgoing emails returned

    Hello,
    Recently Gmail & other domains have returned all the email from my domain. I followed their guidelines as much as I could:
    https://support.google.com/mail/answer/188131?hl=en
    but I'm not a bulk sender and according to mxtoolbox.com my domain isn't blacklisted either.
    The error from Gmail is:
    Our system has detected that this message is likely unsolicited mail. To reduce the amount of spam sent to Gmail, this message has been blocked.
    From another domain:
    550 relaying denied

    Anyone know what I can do to resolve the issue?

    Thanks.

  2. #2
    Moderator wildjokerdesign's Avatar
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    Default

    Do you have an SPF record for your domain? http://www.openspf.org/ One of the easiest things you can do that is under your control.
    cPanel Info: http://kb.westhost.com/questions/126...Host+Record%3F If you have an older SiteManager account then you need to contact support to have them add the record.

    Do you have a dedicated IP for your domain? If not then it is possible that the shared IP for the domain has gotten blacklisted. You would need to send in a ticket to WH to inquire about this. If you do have a dedicated IP see this KB article. http://kb.westhost.com/questions/248...hat+do+I+do%3F
    Shawn
    Please remember your charity of choice: http://www.redcross.org

    Handy Links: wildjokerdesign.net | Plain Text Editors: EditPlus | Crimson

  3. #3
    Moderator wildjokerdesign's Avatar
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    Default

    P.S. As indicated by the info at gMail, sometimes it is the content of your emails that is causing the issue. If you are sending newsletters or any type of bulk mail like a welcome email or registration confirmation email make sure it is following their bulk mail guidelines. https://support.google.com/mail/answer/81126?hl=en
    Shawn
    Please remember your charity of choice: http://www.redcross.org

    Handy Links: wildjokerdesign.net | Plain Text Editors: EditPlus | Crimson

  4. #4
    Moderator ifurniss's Avatar
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    Utah
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    Default

    Hello Alex,

    Additionally in cPanel, you have the ability to add DKIM to your cPanel account(s). Using the same SPF Record tool, found in your cPanel >> Email Authentication page, click the button to Enable DKIM.

    This will generate public and private keys to help authenticate mail that you are sending, helping to verify to Gmail that your mail is legitimate.

    I've add a KB article here: http://kb.westhost.com/questions/125...+my+account%3F
    Last edited by ifurniss; 05-09-2013 at 11:00 AM. Reason: add link
    Isaac Furniss
    Technical Support Team Manager
    Contact Support: E-mail | Live Chat | Twitter

    http://www.westhost.com/

  5. #5
    Junior Member
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    Aug 2008
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    Default

    Thanks for all the pointers. The only problem is that I'm still using the old Site Manager, so I couldn't get anywhere after checking the rest of the forum posts. I've contacted support to ask them to add an SPF record and enable DKIM. I'll report back to let you know if it works.
    Thank you!

  6. #6
    Moderator wildjokerdesign's Avatar
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    Default

    I know they should be able to add the SPF record for you and in theory should be able to add a DKIM record. Unless you are using some specific feature of the old Site Manager set up, you might want to think about migrating to the newer cPanel system. It really does make many things much easier. If you have never logged into your account via SSH and use the GNU tools to make install then I doubt there is anything on the older set up you really need. Migrating can be a bit of a challenge but WH does have a paid service you can use that will do it for you. In fact they will actually do a review of your account I think for free to see if there would be any issues with migrating but don't quote me on that.
    Shawn
    Please remember your charity of choice: http://www.redcross.org

    Handy Links: wildjokerdesign.net | Plain Text Editors: EditPlus | Crimson

  7. #7
    Junior Member
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    Default

    Tecnical support was able to add the SPF & DKIM records and since then GMail et al have been able to receive my emails. Support also confirmed that no other domain sharing the IP was blacklisted. So I haven't created a dedicated IP yet. I'll look into migrating to cPanel, but I'm the sort of "if it ain't broke, then don't fix it" kind of guy.

    Thanks for all the help!

  8. #8
    Moderator wildjokerdesign's Avatar
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    Default

    Your welcome Alex.

    I know what you mean about "if it ain't broke, don't fix it". I still have some accounts running on Site Manager. I am pretty sure though at some point the Site Manager environment will "break". I could be wrong but since it is not longer being developed it is simply being maintained at a minimal level. It is kind of like if you own a classic car. It may work fine but at some point you might not be able to get parts for it or if you can they cost a fortune. Once the "spare parts" for Site Manager run out, I doubt that WH will be willing to pay the premium price for repairing things. Hmmm I wonder if I stretched that analogy a bit to far.
    Shawn
    Please remember your charity of choice: http://www.redcross.org

    Handy Links: wildjokerdesign.net | Plain Text Editors: EditPlus | Crimson

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