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  1. #1

    Exclamation Server down again?

    The other day one of Westhost's servers was down for a couple of hours. You couldn't even log into SSH.

    This seems to be happening again for me, although the netstatus.westhost.com page shows everything is fine.

    My domain is richardleggett.co.uk

    When I try to SSH in I get a connection closed immediately. Same for FTP.

    This is really becoming a problem, Westhost, can you do anything about this? Is anyone else having problems?

  2. #2
    Junior Member scain's Avatar
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    Jun 2008
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    Dear Richard,

    I sincerely apologize about the problems you have been experiencing on that server and I am glad you brought this issue to our attention this morning. We strive for 99.9% uptime so anytime you notice any of your services not responding please do not hesitate to let us know. In this situation it was indeed a server issue, and an outage was posted shortly after our chat conversation. I have posted the information that was posted at http://netstatus.westhost.com and I have also forwarded this post to our administrators to see if they have any further information to provide on the particular outage.

    Anytime any of our servers experience any issues we take the matter very seriously and do everything we can to ensure a repeat issue does not occur. We appreciate your understanding in this matter and if you have any other concerns please do not hesitate to ask.

    Information from http://netstatus.westhost.com

    This server is undergoing emergency maintenance and will be available again as soon as possible.
    Sincerely,

    Skyler Cain
    Technical Support Team Lead
    WestHost

    When you expect more from your Web host
    http://www.westhost.com/

  3. #3
    Junior Member
    Join Date
    Oct 2011
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    Default West Host Down

    I as well cannot access my site, is has been down for over an hour. This is happening a lot more often, and I would like to know why please and what I can do about it.


    Thanks,
    Roxy

  4. #4
    Moderator wildjokerdesign's Avatar
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    Roxy,
    Have you contacted WH yet? They need to have your information so they can look into the issue.
    Shawn
    Please remember your charity of choice: http://www.redcross.org

    Handy Links: wildjokerdesign.net | Plain Text Editors: EditPlus | Crimson

  5. #5

    Default

    Roxy

    We would love to help you! Do you have a ticket number that we can reference to make sure your issue is taken care of. You are also welcome to PM me and I will make sure you are taken care of.

    Adam

  6. #6
    Junior Member
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    Oct 2011
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    Thanks, it took 4 hours but WH fixed the roblem and I thank you all for your help!!!!

    Roxy
    www.thetruthdenied.com

  7. #7

    Default

    I'm still down - going on six hours. http://netstatus.westhost.com/ shows no servers down .... Someone please explain why there is no way to switch servers when this happens. Under no circumstances should a site EVER be down for more than a few minutes.

    On the home page under 'Could' hosting it states 'Self-Healing', How do you people sleep at night selling such horse shit?

  8. #8

    Default

    Andy

    We are sorry that you experienced downtime today. We have been updating our http://netstatus.westhost.com/ page through out the day with information regarding the performance issues that the HSI Cloud is experiencing. We understand this is frustrating and we are doing everything we can to resolve the issues as quickly as we can.

    Adam

  9. #9
    Junior Member
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    Feb 2006
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    Quote Originally Posted by Andy435345345 View Post
    I'm still down - going on six hours. http://netstatus.westhost.com/ shows no servers down .... Someone please explain why there is no way to switch servers when this happens. Under no circumstances should a site EVER be down for more than a few minutes.

    On the home page under 'Could' hosting it states 'Self-Healing', How do you people sleep at night selling such horse shit?
    I'd like to understand the Self-Healing concept myself. This appear to be a down right lie. My sites are still down.

  10. #10
    Moderator ifurniss's Avatar
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    Quote Originally Posted by barry View Post
    I'd like to understand the Self-Healing concept myself. This appear to be a down right lie. My sites are still down.
    The self-healing concept is in relation to the servers running all of the cloud accounts -- when one of those goes does down then the rest of the servers in the Cloud pick up the slack and are able to continue providing the necessary resources to the accounts.

    However, the Clouds have to be controlled by something. For all of the data this is a machine called the SAN or Storage Area Network. There are a couple running at any given time, but if they fail, get out of sync, etc. that can cause an outage like what you were seeing.

    In this instance we replace the offending hardware but then need to re-sync the SAN and copy all the data over to the replaced hardware. Since it's controlling the data for the Cloud this can take some time to complete and you may continue to experience some slowness or intermittent connectivity issues during the process.
    Last edited by ifurniss; 01-20-2012 at 09:49 AM.
    Isaac Furniss
    Technical Support Team Manager
    Contact Support: E-mail | Live Chat | Twitter

    http://www.westhost.com/

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