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  1. #1
    Junior Member
    Join Date
    May 2009
    Posts
    5

    Default Failed to run script due to timeout error.

    I'm trying to create a couple of subdomains, but keep getting the above error. I've also tried just adding the domains (after creating the relevant directories) in the vhosts section of the conf file - but that doesn't seem to work. What else does the script in the GUI do?

  2. #2
    Member kgriffiths's Avatar
    Join Date
    May 2008
    Posts
    26

    Default

    Dear Aickin,

    Usually when you are trying to add a domain or sub-domain on the weekends like today, and you get the script timeout error, it is usually because of a vacuum process running on Sphera. The vacuum process will prevent some Site manager functions while it is running. Just give it a few hours and try again and it should work just fine.
    Sincerely,

    Kevin Griffiths
    Technical Support
    WestHost

    When you expect more from your Web host
    http://www.westhost.com/

  3. #3
    Junior Member
    Join Date
    May 2009
    Posts
    5

    Default Thanks

    Yes, I suspected something like that. The first subdomain I created, silverstripe, is now working fine (I had to go in and delete the dns records for them before running the script again). The second, textpattern, is not working, even after restarting the account. the dns and the conf file look ok and I'm getting a domain not found error so I don't think it's Apache causing the problem. Can you see a problem with it at your end?

    regards
    Paul Bolger

  4. #4
    Member kgriffiths's Avatar
    Join Date
    May 2008
    Posts
    26

    Default

    Dear Aickin,

    Contact Technical support and we are more than happy to take a look at it. Or you can submit a support ticket and we can look into it and contact you when we have a resolution for you.
    Sincerely,

    Kevin Griffiths
    Technical Support
    WestHost

    When you expect more from your Web host
    http://www.westhost.com/

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