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WestHost Client Connection
News & Updates from WestHost
Volume VI, Issue I
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We invite you to take a moment to read about how WestHost clients gave back to the community. We are thrilled to have the second consecutive month for most reliable Web hosting companies through Netcraft. Please visit Netcraft’s Web site and learn more about how these rankings are calculated. We also encourage you to read further to learn more about the WestHost blog and how it can help you. Finally, don’t miss our current Winter Special and our dedicated server bargains! With reliability like this why wouldn’t you choose WestHost for your Web hosting needs!
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Contents of this issue:

*Recent Stories
- The Family Giving Tree – familygivingtree.org
*Netcraft Ranking
*WestHost Reviews
*WestHost Blog
*Current Specials / Promotions
- Winter Special
- Dedicated Server Specials
*$50 Amazon Gift Certificate
*WestHost Employee Spotlight
- Heidi Feser: Accounts & Sales
*Support Stats
- E-mail, Live Chat, & Phone
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Recent Stories
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- The Family Giving Tree -

Through the holiday season WestHost chose to participate in The Family Giving Tree program. We are proud to have partnered with such a wonderful organization that is focused on giving back to those less fortunate. The Family Giving Tree organization has helped thousands of individuals fulfill their holiday wishes. With the help of our clients WestHost was able to make a significant impact in the lives of others. We want to thank each of you who contributed to this effort by signing up for our recent Holiday Special.
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Netcraft Ranking
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For the second consecutive month WestHost topped the list for most reliable hosting companies with Netcraft. WestHost takes pride in this achievement knowing the amount of resources and technology used by Netcraft to determine these rankings. Our team here at WestHost works diligently to find ways to not only maintain server reliability but to improve upon it. From technology improvements, to streamlining internal processes WestHost is working for you to provide the best Web hosting has to offer!

We feel confident in our continued ability to provide such reliable service to our clients. We know that being recognized by reputable third party companies like Netcraft brings an added peace of mind to our clients.
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WestHost Reviews
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We want to hear from you! To share your experience with others we encourage you to write a WestHost Review on how we have helped you in achieving your goals. We are optimistic that as you share your Web hosting experience with others they too can see the value of being a WestHost client. We appreciate your feedback as we continue to strive towards providing you the highest level of service.
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WestHost Blog
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The WestHost Blog features updates on special offerings, useful tips and commentary, and the latest WestHost news. We encourage all of you to visit our blog and leave us your comments. This is just one more way WestHost is looking to provide you more!
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Current Specials / Promotions
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-Winter Special-

We invite you to celebrate the beginning of a new year by taking advantage of our Winter Special! This plan is an incredible value that offers ample features to maintain and grow your business. New and existing clients are eligible for this offer and the price is guaranteed for the life of the account! Don't delay taking advantage of this offer!

• $10/month
• 1,000 E-mails
• 1,000GB Bandwidth
• 50,000MB Disk Space
• No Setup Fee
• Dedicated IP Included
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- Dedicated Server Special -

Do you need a dedicated server solution you can rely on backed by a solid service level agreement (SLA)? WestHost has a strong history of providing world class Web hosting to meet anyone’s dedicated hosting needs. We have once again extended our offer to DOUBLE THE RAM on all of our standard dedicated servers. In addition to this we will be offering reduced setup fees. Take advantage of these great savings today! This offer is valid on all new dedicated server orders for a limited time.
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$50 Amazon Gift Certificate!
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Has WestHost helped you take your Web site / business to the next
level? Have a success story involving WestHost that you would like to
share with others? Submit your story to WestHost, and if we use it,
you will win a link to your Web site from WestHost's Web site and a
$50 Amazon Gift Certificate! We invite you to check out some of our latest success stories http://www.westhost.com/client-success-stories.html.

Submit your success story online at:
http://www.westhost.com/success-story-submission.html
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WestHost Employee Spotlight
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Heidi Feser: Accounts & Sales

Congratulations to Heidi Feser who is this month's employee spotlight for her outstanding contributions towards improving client satisfaction. Heidi has several responsibilities that play a key role in the success of WestHost. She is a member of our Accounts team, our Sales team, and she is involved in our Affiliate Program. Although she wears several different hats to accomplish her work, she always puts the client first. If you have ever had the privilege of working with Heidi you know how dedicated and hard working she is in taking care of your needs. Heidi is very reliable and can always be counted on to help others. We appreciate all that Heidi has done to improve the success of WestHost.
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Current Technical Support Stats
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Average E-mail Response Time – 32 Minutes
Average Live Chat Hold Time - 15 Seconds
Average Phone Hold Time - 1 Minutes 27 Seconds

Note: We recommend that whenever possible, use e-mail support. We
are better able to track problems, reply with detailed solutions, and
reserve phone lines for those that have quick questions or needs.
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publication may be reproduced in whole, or in part, without the
express written consent of the author(s).

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