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WestHost Client Connection
News & Updates from WestHost
Volume V, Issue XII
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WestHost is currently working on releasing several new updates to our site applications. We invite you to take advantage of these tools to enhance your Web hosting experience. We are also excited to announce our new Holiday Special and we invite you to learn more about the great value of this limited time offer. Have you ever wondered how you can update your account information? Read about the speed and convenience of using our Account Maintenance Form. We also invite you to review our Support Stats and to learn one more reason why WestHost Technical Support is the best!
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Contents of this issue:

*Recent Updates
- Site Applications
*WestHost Reviews
*Current Specials / Promotions
- Holiday Special
- Dedicated Server Specials
* Useful Tips
- Account Maintenance
*$50 Amazon Gift Certificate
*WestHost Employee Spotlight
- Kim Winborg: Billing Department
*Support Stats
- E-mail, Live Chat, & Phone
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Recent Updates
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- Site Applications -

As we continue to live up to our commitment in providing you better tools we are thrilled to announce several updates to our site applications. You can expect to see these updates released by the end of December.

b2Evolution 2.4.5
Dovecot 1.1.7
Drupal 6.6
Joomla 1.5.8
phpList 2.10.7
phpBB 3.0.3
phpMyAdmin 3.1.0
MySQL 5.0.67
WordPress 2.7
PHP 5.2.8

We hope you enjoy and take advantage of these useful updates.
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WestHost Reviews
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We invite you to write a WestHost Review on how WestHost has helped you in achieving your personal or business goals. This is a great opportunity to share your experience with others on why you choose WestHost for your Web hosting needs. We appreciate your feedback as we continue to strive towards providing you the highest level of service.
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Current Specials / Promotions
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-Holiday Special-
Get and give this holiday season. WestHost is excited to announce our new Holiday Special! This special offer is available to current and future clients. As an added bonus you could receive up to 2 years of FREE domain registration on a new activation. This plan not only offers you great benefits at an incredible price but is backed by the WestHost 24 hour Technical Support team! You won’t find a better bargain anywhere! In addition, with each new account we will be donating a gift to the FamilyGivingTree.org.
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- Dedicated Server Special -

If you have been thinking about signing up for one of our dedicated servers now is an opportune time! We have once again extended our offer to DOUBLE THE RAM on all of our standard dedicated servers. In addition to this we will be offering reduced setup fees. Take advantage of these great savings today! This offer is valid on all new dedicated server orders for a limited time.
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Useful Tips
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- Account Maintenance -

Have you ever wondered how you can update your account information? If you would like to update your contact information, your credit card on file, or simply make a payment, please visit our Account Maintenance form. This is a fast and convenient way to update your information without having to pick up the phone. We are committed to making your life easier by providing you the best tools to improve your hosting experience. We encourage all of our clients to visit our Members Area for more helpful links.
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$50 Amazon Gift Certificate!
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Has WestHost helped you take your Web site / business to the next
level? Have a success story involving WestHost that you would like to
share with others? Submit your story to WestHost, and if we use it,
you will win a link to your Web site from WestHost's Web site and a
$50 Amazon Gift Certificate! We invite you to check out some of our latest success stories http://www.westhost.com/client-success-stories.html.

Submit your success story online at:
http://www.westhost.com/success-story-submission.html
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WestHost Employee Spotlight
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Kim Winborg: Billing Department

Congratulations to Kim Winborg who is this month's employee spotlight for her outstanding contributions towards improving client satisfaction. As a member of the Billing team Kim must be detail oriented to ensure complete accuracy in her work. Kim is extremely reliable and easy to work with. Her position requires her to accomplish a number of important assignments that are critical in meeting the needs of our clients. She has a positive attitude and is able to adapt to meet new challenges. Those who work closely with Kim admire her dedication and strong work ethic. We feel fortunate to have her as part of the WestHost team. We appreciate everything that Kim contributes to improve our client's experience!
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Current Technical Support Stats
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Average E-mail Response Time – 30 Minutes
Average Live Chat Hold Time - 12 Seconds
Average Phone Hold Time - 1 Minutes 2 Seconds

Note: We recommend that whenever possible, use e-mail support. We
are better able to track problems, reply with detailed solutions, and
reserve phone lines for those that have quick questions or needs.
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express written consent of the author(s).

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