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    Default WestHost Client Connection - Volume V, Issue XI

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    WestHost Client Connection
    News & Updates from WestHost
    Volume V, Issue XI
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    We would like to thank those who have participated in our 10th Anniversary Referral Contest. Congratulations to all of our winners! We also would like to invite each of you to take a moment and learn more about the recent acquisition of WestHost by the UK2 Group. This is an exciting change that will build upon and improve the level of service we provide. Read more about how having strong passwords can improve overall server performance. Finally we are pleased to extend our offer to double the RAM on all of our standard dedicated servers through the end of November.
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    Contents of this issue:

    *Important Notices
    - 10th Anniversary Referral Contest
    *WestHost Reviews
    *Recent Updates
    *Useful Tips
    - Improving Server Uptime & Availability
    *$50 Amazon Gift Certificate
    *WestHost Employee Spotlight
    - Nicholas Venturella: Technical Support
    *Current Specials / Promotions
    - Dedicated Server Specials
    *Support Stats
    - E-mail, Live Chat, & Phone
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    Important Notices
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    - 10th Anniversary Referral Contest -

    Congratulations to the winners of our Referral Contest:
    • 1st Place - HP Laptop
    keuka-lake-motel.com
    • 2nd Place - Amazon Kindle
    webmoose.com
    • 3rd Place - Ipod Touch
    researchconfidential.com
    • 4th Place - Digital Camera
    resultsgovernance.com
    • 5th Place - Garmin GPS
    codehooligans.com

    Even though the contest is over, you can still participate in the referral program and earn up to 1 free month of Web hosting with each person you refer to WestHost. There's no need to sign up for anything, so start referring today!
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    WestHost Reviews
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    Has WestHost helped you in achieving your personal or business goals? If you have had a great experience with WestHost we would love to hear from you! We invite you to take a moment to write a WestHost Review to share with others. This only takes a few short minutes and your feedback will be invaluable to us in providing you the highest level of service.
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    Recent Updates
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    As you may already know, WestHost has recently been acquired by the UK2 Group. This is a very exciting change that is going to open more doors of opportunity for WestHost and our clients. WestHost is thrilled to be supported by such a solid company with an unparalleled history in the Web hosting and domain registration industry. If you have questions about this recent change please review our Acquisition FAQ or send an e-mail to management@westhost.com. We look forward to serving you in the years to come by providing the same world class service you deserve!
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    Useful Tips
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    - Improving Server Uptime & Availability -

    We are always interested in improving our server uptime and thus improving your Web site availability. We are also interested in improving server performance through stability. One issue commonly overlooked when endeavoring to improve server performance is the security policies used by the users of that server. We suggest that our clients enforce the use of strong passwords for all users, including but not limited to e-mail and FTP. Strong passwords consist of upper and lower case letters, numbers and symbols. A relatively short password can be fairly strong and can thus thwart the efforts of most attackers. Doing so keeps your information safe and your account free from abusive behavior initiated by would-be attackers.
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    $50 Amazon Gift Certificate!
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    Has WestHost helped you take your Web site / business to the next
    level? Have a success story involving WestHost that you would like to
    share with others? Submit your story to WestHost, and if we use it,
    you will win a link to your Web site from WestHost's Web site and a
    $50 Amazon Gift Certificate! We invite you to check out some of our latest success stories http://www.westhost.com/client-success-stories.html.

    Submit your success story online at:
    http://www.westhost.com/success-story-submission.html
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    WestHost Employee Spotlight
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    Nicholas Venturella: Technical Support

    Congratulations to Nicholas Venturella who is this month's employee spotlight for his outstanding contributions towards improving client satisfaction. For those of you who have had the opportunity to work with Nic you can fully appreciate his high level of service. Nic is very professional and polite and treats each client with the utmost respect. Nic carefully evaluates each situation and has excellent troubleshooting skills. For many of our clients, time is money. Nic understands this and works quickly in finding solutions showing a high degree of urgency. Many clients have expressed their appreciation for the outstanding help they received from Nic. We sincerely appreciate all that Nic has done to improve the success of WestHost!
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    Current Specials / Promotions
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    - Dedicated Server Special -

    WestHost has extended our offer to DOUBLE THE RAM on all of our standard dedicated servers. In addition to this we will be offering reduced setup fees. If you are thinking about upgrading to a new dedicated server now is an opportune time. This offer is valid on all new dedicated server orders until November 30th!
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    Current Technical Support Stats
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    Average E-mail Response Time – 41 Minutes
    Average Live Chat Hold Time - 15 Seconds
    Average Phone Hold Time - 1 Minutes 7 Seconds

    Note: We recommend that whenever possible, use e-mail support. We
    are better able to track problems, reply with detailed solutions, and
    reserve phone lines for those that have quick questions or needs.
    __________________________________________________ ___________

    Copyright 1998-2008, WestHost, All rights reserved. No part of this
    publication may be reproduced in whole, or in part, without the
    express written consent of the author(s).

    WestHost
    164 N. Spring Creek Parkway
    Providence, UT 84332
    (800) 222-2165 Toll Free
    +01 (435) 755-3433 International
    (435) 755-3449 FAX
    Last edited by WestHost - CReeves; 11-20-2008 at 05:11 PM.
    Sincerely,

    Clint Reeves
    Client Service Manager
    WestHost

    Believe in Better Hosting
    http://www.westhost.com/

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