I'm pretty experienced with Miva Merchant (used 4.x for 10 years before I moved here to Westhost a few months back and started using 5.0) but I'm stumped on this one.
I've tried exporting a customer list and a product list, and in both cases I'm told my file is exported to "Merchant5/s01/export/products.dat" or "Merchant5/s01/export/customers.dat"
The problem is, there is no such directory as "Merchant5" that I can locate anywhere within the /mm5/ directory that holds my Miva store, nor within any other folder or subfolder anywhere that is accessible to my via FTP.
Also I can find no way to direct the export process to put the exported data somewhere else, where I can access it.
I believe the problem is that the secure server URL for my store admin is
... so maybe the ssl4.westserver.net base domain is the problem here? Any help appreciated.
Mike at Hypnos Recordings