I need help!
I started using DADA mail to send subscription information via an attachement to about 200 subscribers and found that not all emails get through. After I learned this was happening I changed my procedure to the following: First I send an email with an attachment, then send an email confirming to the recipient that an email was sent. Some users reply they never got the email with the attachment. Just to be safe I started to send another email confirming that two emails were sent and I still get replies indicating they never got the first two.
Has anyone had this problem?
The source of the problem may be with the subscribers' spam filter, but I'm not certain. I've asked each user to request their system administrator to include my email address to an "approved" status.
Are there any other ways to correct this?
Another source of the problem may be where the emails are coming from (Westhost). Can it be that my subscribers use Realtime Blockade List (RBL) similar to Westhost's new feature, but that Westhost one of the organizations listed in the RBL? Its possible that spammers may be using Westhost as their host company.
While Westhost has been trying to solve the problem of their clients receiving spam, does anyone know if there is a way for Westhost to learn if any of THEIR clients may be part of the problem (and ours indirectly)?
Is it possible that DADA mail is the problem and if so should I be looking for another software program to send emails?
Any suggestions would be appreciated.