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Type: Posts; User: jneeley

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    Hi, thanks for the comments on the recent email...

    Hi, thanks for the comments on the recent email message we sent out. I can assure you this email was 100% from us, sent by us (I personally hit send) and that your email address has not been...
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    Excellent! Glad to hear. Cheers :)

    Excellent! Glad to hear. Cheers :)
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    I looked at your ticket and saw that the error...

    I looked at your ticket and saw that the error came due to a temp SSL being installed while we were waiting for a permanent one from Comodo. As you mentioned the old SSL will give you what's needed...
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    Hi Jane, I am sorry about these issues. Since you...

    Hi Jane, I am sorry about these issues. Since you have my personal email I suppose we should just chat there as it is much faster.

    I just emailed you so if there is anything we can do send a...
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    Hi hoopsbws34, Adam is out of the office today...

    Hi hoopsbws34, Adam is out of the office today and notified me of this thread. I will also PM you to see if you need anything....

    All-in-all I am very happy to see the last post and will make sure...
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    It will still come from the same email address......

    It will still come from the same email address... usually sales@westhost.com for newsletter type emails. Notices, etc. usually come from no-reply@westhost.com. The header info may change slightly...
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    I might also mention that we are replacing our...

    I might also mention that we are replacing our email send utility to something more robust so this should not happen again. The utility has been purchased and we are currently setting it up with our...
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    They are free but if you want more then it costs....

    They are free but if you want more then it costs. Once you use the tool there are options to upgrade :)

    Thanks for asking, good question that I'm sure others have.
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    Hey everyone, sorry I have not been involved in...

    Hey everyone, sorry I have not been involved in this thread earlier; I hate to say it but I just didn't know the conversation was happening. Crossing my fingers we will see these earlier and join in....
  10. Yes, Shawn is right. When you order a domain from...

    Yes, Shawn is right. When you order a domain from us the name servers are defaulted to point to us. You can point your domain wherever you want through the link provided.

    cPanel is used to...
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    Thanks for the update! Glad things are working as...

    Thanks for the update! Glad things are working as they should and you're getting what you need :)
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    Good thread guys, thanks. The new dashboard...

    Good thread guys, thanks.

    The new dashboard will have a message & support center that will display specific information about the server an account is on. Additionally upon logging in we will have...
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    Welcome! We do monitor the cloud and our other...

    Welcome!

    We do monitor the cloud and our other products. Although I can't personally interpret all the monitors showing that data in our IT guys office I at least know what that's what it is.
    ...
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    The cloud had some issues with the storage...

    The cloud had some issues with the storage network (SAN) taking down both SANs which took some time to resolve. When both SANs go down a re-syne is necessary. Due to the size of a SAN and bringing...
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    Thanks for sending me the PM, I just responded...

    Thanks for sending me the PM, I just responded and am working on these solution as fast as possible. We are sorry that this migration has not been favorable for you in any way.

    The system admins...
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    @edogcole mind PMing me your info? I'd like to...

    @edogcole mind PMing me your info? I'd like to look it up and locate your correspondence with our team.
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    SEO Tools in cPanel

    You may have noticed a new section within cPanel labeled Search Engine Optimization (SEO) Tools with a few icons pitching some SEO help. These tools, provided by Attracta, give you a base for simple...
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    We actually have the networking and backend...

    We actually have the networking and backend set-up/ready for IPv6 to go live on our unmanaged dedicated servers by the end of March since they don't include cPanel. As you can read in that thread,...
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    Thanks for contacting the support team :)

    Thanks for contacting the support team :)
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    The cloud solution coming later this year will...

    The cloud solution coming later this year will still be based on Xen. We prefer over Xen over Virtuozzo because Xen fully dedicates resources (RAM, CPU, bandwidth, etc.) while resources on the...
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    @anotherbreed, sorry you felt neglected. I...

    @anotherbreed, sorry you felt neglected. I replied to the PM you sent me shortly after you sent it. I saw another ticket in the support queue from you and I asked the tech team lead to respond to it...
  22. What did you find was difficult to manage when...

    What did you find was difficult to manage when the domain registration was tied to cPanel? I'd love to help if there is any confusion.

    Email domainreg@westhost.com for the domain auth. code :)
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    @dhartman, thanks for bringing this up. This is...

    @dhartman, thanks for bringing this up. This is something that I can understand needs explanation so I'll try to be a clear as possible :)

    The coupon code is set-up to give the first 4 [2, 1]...
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    I am glad you opened a ticketed regarding the...

    I am glad you opened a ticketed regarding the database connection, if you would like to me to follow-up on the ticket please send me a PM with the ticket number and I'll do so.

    I know that you're...
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    @whtra, thanks for the questions, surely others...

    @whtra, thanks for the questions, surely others are thinking the same thing.

    As Shawn mentioned VPS.NET is our sister company and the cloud configuration for WestHost is the same as VPS.NET; Xen...
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