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Type: Posts; User: Alley Oop

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  1. Replies
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    8,699

    Same response I've gotten. Sound as if they're...

    Same response I've gotten. Sound as if they're working from a script.

    And it looks as if Kyler, their Tech Support Manager, isn't even with them anymore. Points to a high staff turnover. Is...
  2. I'm Paying for This? Long-time Customer Experience

    I've been experiencing a problem sending mail for the last several weeks, and it's affecting my ability to conduct business.

    I keep getting the error message: "The connection to host...
  3. Replies
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    4,394

    Thanks for calling me today and being so eager to...

    Thanks for calling me today and being so eager to resolve the ongoing issues with my Wordpress blog.

    I appreciate your help and am hopeful for a solution.
  4. Replies
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    4,394

    What's Happened to Westhost?

    I've hosted a website and blog with Westhost for many years, and the service has just gotten worse and worse.

    It seems that my Wordpress blog is inaccessible half the time. It's always timing...
  5. I'm Apple-centric and use Apple mail. Thanks...

    I'm Apple-centric and use Apple mail.

    Thanks for that tip. I am able to at least save the e-mails as .eml (Raw Message) and drop into the spam filter Report Spam dialog. It's a clunky...
  6. Thanks, Shawn. I appreciate your feedback. ...

    Thanks, Shawn. I appreciate your feedback.

    Unfortunately it helps confirm that the filter is essentially useless to me, since there is no way I can tell it which email are good and bad.

    This...
  7. Here are some of my usability issues and...

    Here are some of my usability issues and questions for Westhost regarding the add-on Spam Filter.


    Usability Issues

    After checking Quarantine, it took two days for any quarantined e-mails to...
  8. Faster with cPanel! (Migration from Site Manager)

    Your mileage may vary; but after migrating from Site Manager to cPanel, my website loads significantly faster.

    That's great!

    I'm curious about the technical reasons why the website is faster...
  9. Regarding my webmail issue, a systems...

    Regarding my webmail issue, a systems administrator found that my "the subscription for those mail boxes was disabled and that is why they were not shown in RoundCube and Squirrel Mail."

    I'm not...
  10. A system administrator finally looked into my...

    A system administrator finally looked into my problem.

    Apparently cPanel detected that the MX record was pointed to another server (the anti-spam filter server) and automatically configured my...
  11. Hi, Shawn. I appreciate the help. I've...

    Hi, Shawn. I appreciate the help. I've unchecked the quarantine. And so far nothing has changed. I'm still getting no mail at all.

    None of it is being passed on to my mailbox.

    The only...
  12. Anti-Spam filter still not letting ANY of my...

    Anti-Spam filter still not letting ANY of my mails pass through. No explanation.
  13. I have changed the filter settings from .85...

    I have changed the filter settings from
    .85 Quarantine Threshold
    .8 Tag Threshold

    to
    1.0 Quarantine Threshold
    .9 Tag Threshold

    to see if that will pass mail through to my inbox. If those...
  14. Anti-Spam Filter on cPanel Blocking All Mail

    I checked the log on my anti-spam filter and about half of the mails are marked accepted and half rejected.

    But NONE are sent to my inbox!

    This is costing me money. So I'm eager to fix it. ...
  15. Replies
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    8,038

    Thanks for the replies. I've disabled the...

    Thanks for the replies. I've disabled the UCEPROTECT lists.
  16. Replies
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    8,038

    So I guess it's possible that someone's IP could...

    So I guess it's possible that someone's IP could have been previously used by someone else from whom spam originated.

    And UCEPROTECT will blacklist a whole block of IPs even if spam originated...
  17. Replies
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    8,038

    Is every IP one unique address for one person's...

    Is every IP one unique address for one person's computer or can it represent a block of addresses?

    My client definitely is not a spammer, so it wouldn't make sense for her IP to be blacklisted...
  18. Replies
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    8,038

    I'm a bit confused. Since both my client and...

    I'm a bit confused.

    Since both my client and I live in the same town and both use Cox (Cable) for outgoing mail, shouldn't we both be having the bounce mail problem?

    My mails have never...
  19. Replies
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    8,038

    Here's the error message. I removed my e-mail...

    Here's the error message. I removed my e-mail address. It looks as if you were right about the UCE list. I guess I should tell my client that their Earthlink server is on a spam list. I did go...
  20. Replies
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    8,038

    Thanks, I'll contact my client and get a copy of...

    Thanks, I'll contact my client and get a copy of the exact error message.
  21. Replies
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    8,038

    Westhost Bouncing Client E-mails: Why?

    I have a client who has been trying to send me some contract info via her Earthlink mail account.

    She's tried multiple times. Each time, she gets a return message saying its undeliverable and...
  22. Replies
    3
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    3,737

    One nice thing I discovered about Google Mail is...

    One nice thing I discovered about Google Mail is that it's removing all e-mails marked as **SPAM**

    Previously I had to delete all those by hand when using webmail.
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    3,737

    Thanks, Mark, for the update and reference to...

    Thanks, Mark, for the update and reference to Uebimiau, which I may try.

    Late yesterday, I configured Google Mail to read my Westhost POP3 mail. It's a bit quirky, but working pretty well.

    I...
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    3,737

    Google Mail Now Works with IMAP!

    So what's the latest news on Westhost webmail? I'm still using the standard Westhost provided webmail, and it's terrible.


    Gmail with IMAP

    You now have the ability to use the IMAP protocol...
  25. Replies
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    16,814

    Thanks, Scott. I have a dedicated IP. Westhost...

    Thanks, Scott. I have a dedicated IP. Westhost tech support told me shared or dedicated didn't make a difference in terms of download speed. :confused:

    They said they didn't see a server...
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