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Type: Posts; User: ifurniss

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  1. Replies
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    Hello Alex, Additionally in cPanel, you have...

    Hello Alex,

    Additionally in cPanel, you have the ability to add DKIM to your cPanel account(s). Using the same SPF Record tool, found in your cPanel >> Email Authentication page, click the button...
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    We do you have your ticket in the queue with our...

    We do you have your ticket in the queue with our admin team. Simultaneous to your issue, we've been managing an update to our internal firewall (separate from the third party spam filter you are...
  3. I want to make sure that we have things worked...

    I want to make sure that we have things worked out for you, and I do apologize for the frustration caused by the ModSecurity rule and the course of action that we took in working on this issue for...
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    We've begun creating more friendly client-side...

    We've begun creating more friendly client-side documentation in our Knowledge Base! Google has it indexed pretty well, so it's quick to search "westhost kb [search item]" to help you find what you...
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    GCC and other related topics

    WestHost has a couple different environments and different configurations for each. I will get the necessary information on a guide for this and we can get something posted to our kb.westhost.com...
  6. The stats you are posting are likely not related...

    The stats you are posting are likely not related to your server, since you are hosted in our Site Manager environment if you are on wsl01022. We do have RAID harddrives running in all of our servers,...
  7. Sounds like you got things worked out, but we can...

    Sounds like you got things worked out, but we can definitely assist more through a ticket on this matter.
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    The server has been reported to experience...

    The server has been reported to experience intermittent trouble, and so our admin team will be performing some upgrades to attempt and resolve performance issues that have been reported.

    I know we...
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    You are welcome. Thank you very much for being...

    You are welcome. Thank you very much for being patient a bit longer. If you continue running into trouble do keep in touch with us via the ticket!
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    Whenever a database is created from PHPMyAdmin or...

    Whenever a database is created from PHPMyAdmin or a shell/command line connection then cPanel cannot correctly see and edit that database.
    I am only slightly familiar with this issue, but you will...
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    Correct. The RAM, CPU, and general function of...

    Correct. The RAM, CPU, and general function of the account is maintained through a series of servers working in harmony. Data needs to be stored in one place and we have the current configuration...
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    The offending hard drive was a part of the SAN,...

    The offending hard drive was a part of the SAN, not one of the servers within the Cloud providing resources like CPU and RAM. If the offending hard drive was on one of the servers in the Cloud it...
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    I see that I responded to a similar post on this...

    I see that I responded to a similar post on this for you:
    http://forums.westhost.com/showthread.php?14021-Server-down-again&p=75514&viewfull=1#post75514

    Please contact Support with any further...
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    The self-healing concept is in relation to the...

    The self-healing concept is in relation to the servers running all of the cloud accounts -- when one of those goes does down then the rest of the servers in the Cloud pick up the slack and are able...
  15. Mac Portable FireFox [check for the 3.6 under the...

    Mac Portable FireFox [check for the 3.6 under the Older Versions!] is located here http://www.freesmug.org/portableapps:firefox
  16. Correctly Forwarding Your WestHost E-mail To Remote Services [in cPanel]

    This post is closely related to one generated with instructions pertinent to our Site Manager hosting environment. If you need to find it, please visit it here. The steps taken with remote services...
  17. The tool WebPassword can be installed through...

    The tool WebPassword can be installed through Site Manager > Install & Manage. This only allows you to password protect folders/directories, though. You'd need to put all the files into a folder...
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    As far as I understand it we can still update the...

    As far as I understand it we can still update the software made available through Install & Manage, but we do them in a batch every few months.
    I passed this request along to our Development team...
  19. Trouble Accessing the WestHost Members Area?

    We launched our WestHost cPanel system in November 2009. We have provided a one sign-in service at http://cp.westhost.com/ which is tied to an e-mail address. If you order something through WestHost...
  20. If you need to get into the Site Manager and the...

    If you need to get into the Site Manager and the primary domain for that account no longer resolves to WestHost, then you should be able to connect via the IP address for the account [if dedicated]...
  21. Website Creator - IE 9+ and FireFox 5 Incompatibility Issues

    I've noticed a lot of clients have trouble with Website Creator [specifically the Edit Content section never loading] from browsers IE 9+ and FireFox 5+.

    The Website Creator software is not...
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    Sticky: I've seen a few instances where the hostname has...

    I've seen a few instances where the hostname has been changed and two entries exist in the /etc/hosts file. If this is the case, remove the line with your account's IP from the file and re-create the...
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    If a database isn't seen correctly from cPanel it...

    If a database isn't seen correctly from cPanel it can cause a lot of random errors and connectivity issues with your site applications. I highly recommend submitting a ticket to our team so we can...
  24. Mail is processed in a queue. If you have a lot...

    Mail is processed in a queue. If you have a lot of messages that are being sent, then they system doesn't have a default way of filtering an e-mail just from another user over your larger job. If you...
  25. Clear your local DNS Cache [ Windows / Mac / Linux ]

    When you connect to a website, it will cache the Domain Name Server [DNS] settings to your machine. Sometimes when you make changes to your DNS, this prevents you from visiting the site at the new...
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