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Type: Posts; User: dolson

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  1. Replies
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    Rasiel, I had our support staff look into your...

    Rasiel,

    I had our support staff look into your programmers suggestion on Saturday morning as soon as you sent in that email. When I checked with our support team they confirmed that our Admins had...
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    55,743

    Lori, I'm sorry to hear about the issues...

    Lori,

    I'm sorry to hear about the issues you've run into while trying to get this to work. This is definitely something Technical Support can help you with and I apologize we were not helpful to...
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    15,158

    RealCourage, I'm sorry to hear about the...

    RealCourage,

    I'm sorry to hear about the issues you have been having with your WordPress database. I was not able to see any errors or obvious reasons why it may not work so I'm not yet positive...
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    157,265

    Tom, We are happy to help you get Empresa...

    Tom,

    We are happy to help you get Empresa upgraded to the newest version. To any clients that have this same issue, please submit a ticket to us at http://members.westhost.com/contactus.html and...
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    15,170

    wildjoker, The cloud reseller accounts will...

    wildjoker,

    The cloud reseller accounts will provide access to modify Apache and PHP config files, ability to compile applications, as well as the ability to modify cPanel/WHM specific files...
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    5,875

    aberg, Thank you for your question. In place...

    aberg,

    Thank you for your question. In place of the semi-dedicated accounts we offered previously, we are now offering cloud hosting accounts which you can see here:...
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    12,299

    Larry, I'm sorry to hear that you have decided...

    Larry,

    I'm sorry to hear that you have decided to move. I thought I had communicated that a move to 4.0 would resolve the outage issues you were seeing. You had also said "I would like to try the...
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    12,299

    Larry, As I mentioned previously, I didn't see...

    Larry,

    As I mentioned previously, I didn't see a huge increase in resource usage, nor have I seen so since. The main issue that you have been having, and that you will have with an increase in...
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    12,299

    Shawn, It is automatic so he won't have to do...

    Shawn,

    It is automatic so he won't have to do a thing, we will perform the move for him.
  10. Replies
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    12,299

    Larry, Shawn's comment is right in line with...

    Larry,

    Shawn's comment is right in line with our suggesting a semi-dedicated account. Without seeing the traffic and how it effects resource usage on your account, it is hard to say for sure...
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    Larry, I'm sorry to hear you have been having...

    Larry,

    I'm sorry to hear you have been having trouble with this. For the most part, your CPU usage seems to be just fine. The issue here lies in an Apache setting called MaxClients. MaxClients is...
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    Shawn, Thank you for your suggestion. It would...

    Shawn,

    Thank you for your suggestion. It would definitely be good to have those instructions handy. I'll add that to my list!
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    Shawn, You are correct, the RBLs will be in...

    Shawn,

    You are correct, the RBLs will be in effect for all accounts with no option to turn them off. However, we are using a different set of RBLs and are not going to utilize the ones with which...
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    We will still have the RBLs setup in our 4.0...

    We will still have the RBLs setup in our 4.0 system. However, because they are setup on the server level, users won't have access to modify which RBLs they want to use. They will still work just as...
  15. Just making sure Westhost's SMTP server is RFC compliant

    LWC,

    Thank you for your comments. The MTA (Mail Transfer Agent) that we use on all accounts here at WestHost is Sendmail 8.13.1. Sendmail is the oldest and one of the most used MTAs out there and,...
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    Explorenorth, I'm sorry to hear you have been...

    Explorenorth,

    I'm sorry to hear you have been experiencing these types of issues. It can definitely be frustrating, especially when it reoccurs. This type of situation almost always arises from...
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    Brian, There are two steps to removing the...

    Brian,

    There are two steps to removing the Captcha from your form. First, you need to ensure you are not referring to the Captcha in your HTML code. So if you see any lines similar to the...
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