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Type: Posts; User: WestHost-SHull

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  1. Replies
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    Amansker - First off, thank you for choosing...

    Amansker - First off, thank you for choosing WestHost. I have very little doubt you will love our service, as wildjokerdesign indicated. :) I apologize if you did not get a proper reply to a ticket...
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    We are indeed inserting some measures in place at...

    We are indeed inserting some measures in place at the moment to help with this. I realize what an annoyance it is for everyone, but you will certainly see it diminish in the next little while. Thank...
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    I apologize about the delay in this reply and the...

    I apologize about the delay in this reply and the recent router issue. Since your post, I am sure you received the communication with more details. We have since found and fixed the little bug that...
  4. Poll: GRWD - I know how frustrating that is....

    GRWD - I know how frustrating that is. Unfortunately we do not have anything that can guarantee against this sort of thing, but there is an additional measure we can take to further assist. If you...
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    That is great feedback. Thank you! I have passed...

    That is great feedback. Thank you! I have passed this on to our Web Site Development Team for consideration.
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    I appreciate your feedback. Unfortunately, the...

    I appreciate your feedback. Unfortunately, the search box is limited in location and can only be pulled from at the top of the screen.

    As for the parameters in the number of characters you can...
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    If anybody is interested in knowing additional...

    If anybody is interested in knowing additional details about their package specifications or actual package name, you are welcome to PM me. Please note that you can always view your allotted disk...
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    JSimmons, Unfortunately, we do not have any...

    JSimmons,

    Unfortunately, we do not have any immediate plans of running with .NET. Being that we are running on Linux, and .NET is not made directly for that platform, there would be some problems....
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    Lukeman - I am sorry to hear of these troubles...

    Lukeman - I am sorry to hear of these troubles you are experiencing. We have people who can assist you with this. Please submit a support request to: level2@contact.westhost.com and state "Attn:...
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    Sanchan - I am very sorry that this occurred. In...

    Sanchan - I am very sorry that this occurred. In a case like that, we have measures to detect such an error shortly after happening. At that point, we will change the password and notify the rightful...
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    DV - We recognize there is some room for...

    DV - We recognize there is some room for improvement and we certainly are very interested in remedying this. We are going to have this resolved a little later this year, as the project is fairly...
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    Thank you all for the feedback! Unfortunately at...

    Thank you all for the feedback! Unfortunately at this time, we are unable to provide IMAP support due to its security flaws and vulnerabilities. We would love to consider it at some point down the...
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    Unfortunately, paypal is not a preferred method...

    Unfortunately, paypal is not a preferred method of payment at this time. While we will work with clients on a case by case basis, it is currently not a form of payment that we want to advertise or...
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    Wildjokerdesign - Thank you for your suggestion....

    Wildjokerdesign - Thank you for your suggestion. This is an issue that has been brought to the table and is still under consideration. As it stands, we are leaning on keeping things status quo (at...
  15. I do apologize for any lack of adequate support...

    I do apologize for any lack of adequate support when you encountered this error on your dedicated server. That is not what we are about. We have since made the issue known and communicated to our...
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    Corleone - I am sorry about any confusion...

    Corleone - I am sorry about any confusion surrounding this matter. As was mentioned, we do not use c-panel. If you find that your issue is still outstanding after this thread, please be sure to...
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    Fengs, When you initially get set up, your...

    Fengs,

    When you initially get set up, your dedicated IP and account should work fine. However, if the dedicated IP ever did get blocked, the only way around that is to close the account and create...
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    Fengs, We have clients representing over 120...

    Fengs,

    We have clients representing over 120 countries at this time. There are no problems with access from China that we have ever learned about. Feel free to give us a shot. We offer a 30-day...
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    thiswaytopie - If it comes down to it, please...

    thiswaytopie - If it comes down to it, please contact our Accounts Department via Live Chat, e-mail (ordering@westhost.com) or phone 800-222-2165 option "5". We can arrange to blow up your existing...
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    Thank you for your post. Honestly, we would not...

    Thank you for your post. Honestly, we would not know for sure unless sample an account and try installing on your own first. Try it out and play with it. If it works, great! If not, we have a 30...
  21. Thank you for the great interaction. Please note...

    Thank you for the great interaction. Please note that I have moved this thread under the topic "Computer Help". Please help us keep the posts categorically orginized. Thanks!
  22. Thank you for your great suggestions! I know how...

    Thank you for your great suggestions! I know how frustrating it is when downtime hits and communication from WestHost seemed to be at a minimal. Unfortunately, we were very understaffed in...
  23. IP blocking

    Etratek - Let me first say that there are no excuses that can be made for the service that you claimed to have received. At WestHost, we pride ourselves on client service and what you described is...
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