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    Ronald I would be more than happy to...

    Ronald

    I would be more than happy to personally take care of this for you. Can you PM me the ticket number and any other information that will help me identify your account?

    Adam Croshaw
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    I apologize for the frustration you have...

    I apologize for the frustration you have experienced. I am more than happy to personal look into this for you. We strive to reply to our clients as quickly as possible. Can you PM me the emergency...
  3. Sorry for the late reply to this thread. ...

    Sorry for the late reply to this thread.

    wildjokerdesign is correct. WestHost does not migrate any clients from site manager to cPanel unless the client makes a special request for us to do so. If...
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    I apologize for the outage, I understand that it...

    I apologize for the outage, I understand that it is frustrating and can assure you we are doing everything we can to resolve the issues as quickly as possible.

    @cgmsys, as I mentioned in another...
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    Thank you for your feedback! The reason you...

    Thank you for your feedback!

    The reason you see all of the servers up is because all of the servers listed on the netstatus.westhost.com page are our shared servers. All of our shared servers are...
  6. cgmsys Thank you for your feedback. This...

    cgmsys

    Thank you for your feedback. This situation has not been enjoyable for anyone. I have passed your feedback to our phone administrators and will follow up with them to ensure our music and...
  7. LWC First we apologize for the outages that...

    LWC

    First we apologize for the outages that occurred. The first outage was a power outage and the second was a Network outage. The outages did not last longer then a few hours for the majority of...
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    aberg Sorry to hear that you have experienced...

    aberg

    Sorry to hear that you have experienced some technical problems. I would be happy to look into your ticket to make sure the issue is resolved and see how we can handle the situation better...
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    Andy I gave you a call and left my direct line...

    Andy

    I gave you a call and left my direct line so you could get a hold of me. I would be happy to help any way I can. Here at WestHost we are more then happy to make sure our client's are taken...
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    WestHost Knowledge Base

    We are excited to announce our new WestHost knowledge base. The knowledge base contains hundreds of helpful tips and articles for both our Site Manager and cPanel clients.

    The knowledge base has...
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    Andy I am sorry you feel that way. Yes we have...

    Andy

    I am sorry you feel that way. Yes we have outages and are not perfect by any means but always do everything we can to resolve the problems as quickly as we can.

    This morning one of our...
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    Andy I am sorry you feel that way. Yes we have...

    Andy

    I am sorry you feel that way. Yes we have outages and are not perfect by any means but always do everything we can to resolve the problems as quickly as we can.

    This morning one of our...
  13. Thread: Forum Spam

    by adamcroshaw
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    Thank you Shawn and Richard! Yes I will have...

    Thank you Shawn and Richard!

    Yes I will have our team look into doing everything we can to prevent spammers. As Shawn has mentioned we have made some recent changes to prevent spammers but we are...
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    Thank you for your compliment about our tech...

    Thank you for your compliment about our tech support team and we sincerely apologize for your frustration! We sent the following notice to all clients on 507-13:



    This is great advice and is...
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    Thank you for submitting a support ticket! ...

    Thank you for submitting a support ticket!

    Unfortunately, there were two accounts which were being exploited and our network policies stopped the attack. We stopped the attack and got the server...
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    MNslappy and Andy Thank you for your comments!...

    MNslappy and Andy

    Thank you for your comments! We realize that outages cause serious problems for our client's and do everything we can to avoid outages. We actively monitor our servers and act as...
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    Andy We are sorry that you experienced...

    Andy

    We are sorry that you experienced downtime today. We have been updating our http://netstatus.westhost.com/ page through out the day with information regarding the performance issues that the...
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    You did not see that server because it is a newly...

    You did not see that server because it is a newly setup server. But if you visit netstatus.westhost.com you will see 507-13. The reason you where still seeing problems with your email is because you...
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    Baalfyre I have replied to your PM and am...

    Baalfyre

    I have replied to your PM and am looking forward to working with you and getting you taken care of. Sorry that you have not gotten the service that you have expected. It doesn't matter...
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    Yes we are doing everything we can to make sure...

    Yes we are doing everything we can to make sure this never happens again. Making sure servers and systems stay online is a top priority at WestHost and we do everything we can to stay as far away...
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    Earlier this week we noticed that one of our...

    Earlier this week we noticed that one of our clouds was having some IO issues. To be proactive we performed a reboot of one of the SANs on the Cloud. Unfortunately after the reboot some of the VM...
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    I am very sorry I did not see this post until...

    I am very sorry I did not see this post until now. You are correct waiting that long is not acceptable. If you ever have trouble in the future please feel free to PM me and I will try and help you as...
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    WestHost actual does offer Whois Privacy...

    WestHost actual does offer Whois Privacy protection. We have not offered Whois privacy protection in the past but started to offer it about a 1 1/2 ago. If you or others have any other questions you...
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    Roxy We would love to help you! Do you have a...

    Roxy

    We would love to help you! Do you have a ticket number that we can reference to make sure your issue is taken care of. You are also welcome to PM me and I will make sure you are taken care...
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    Andy I hope you have been able to get your...

    Andy

    I hope you have been able to get your issue resolved. If you have a ticket open please PM the ticket number to me so I can make sure our support team is taking care of your needs.

    Adam
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