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Type: Posts; User: rcardon

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  1. Alley, I am sorry to hear your experience with...

    Alley,

    I am sorry to hear your experience with our technical support team was so far below what you were expecting. If you can please DM me a ticket number on this issue, I can make sure this gets...
  2. Can you please PM me the ticket number on this so...

    Can you please PM me the ticket number on this so I can look into the issue?
  3. Hello, I am sorry to hear you have been seeing...

    Hello,

    I am sorry to hear you have been seeing these issues. We are aware of the administrator lock out with ModSecurity. Though we cannot, proactively add an exception to this ModSecurity to all...
  4. Hello Hansoo, As I stated, on the phone, I...

    Hello Hansoo,

    As I stated, on the phone, I apologize for the inconvenience and problems this ModSecurity update caused you. We did make the exceptions you requested.

    To answer your question as...
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    10,276

    Ali, I am sorry to hear you have been having...

    Ali,

    I am sorry to hear you have been having such issues with your Cloud Reseller account. I believe I was the one that suggested you contact us while the issue is occurring, as it should be...
  6. Dear Hansoo, I have checked both the more...

    Dear Hansoo,

    I have checked both the more recent tickets you mentioned, 6071825 and 6085855, and both issues seem to have been resolved, just this morning. Again, I apologize for any inconvenience...
  7. Dear Hansoo, Thank you for outlining the...

    Dear Hansoo,

    Thank you for outlining the issues you have been having. I sincerely apologize for the inconvenience and problems these delays have caused you.

    As you are aware, this is not the...
  8. Thread: SFTP on WH3

    by rcardon
    Replies
    1
    Views
    2,998

    Richard, You can install a custom FTP server....

    Richard,

    You can install a custom FTP server. I was able to install and start Pure-FTPD on an account. If you want to use Pure-FTPD, I recommend using the --with-nonroot switch on the ./configure....
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