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  1. Hi Seth I was fortunate to have noticed the...

    Hi Seth

    I was fortunate to have noticed the last hack within a couple hours, but it appears that some sites were not notified until after the 5 day refresh of the backups.

    Will there be any...
  2. "Now that I'm using my phone more" I forward...

    "Now that I'm using my phone more"

    I forward all mail through a gmail account. Love'm or hate'm Google does a great job of filtering email, probably because of the sheer volume that runs through...
  3. What is the backup routine for a Preferred cPanel Hosting plan?

    How often, and how many backups are kept by WH for a Preferred cPanel Hosting plan? Are backups stored off-server, tape, drive etc.

    thanks

    j
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    were there any sites on the old WH manager that...

    were there any sites on the old WH manager that were effected by this latest hack?
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    don't underestimate your importance around here,...

    don't underestimate your importance around here, your help is very much appreciated!
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    Thanks for the additional info. "Not sure what...

    Thanks for the additional info.

    "Not sure what the java-script was doing. " I was just curious about whether the problem required an action from viewers, click-thru, download etc to be harmed.
    ...
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    I too had a attack on an account which resulted...

    I too had a attack on an account which resulted in almost all files having javascript injection. The tech support mentioned a cPanel hack as a possibility. I really don't know much about this so I...
  8. If there are any QC people watching this thread,...

    If there are any QC people watching this thread, could you check into this ticket : Re: [#1016015] I need help with memory/ resource use.

    Is there a problem that everyone should be aware of with...
  9. Hi Shawn I was surprised to see that it was...

    Hi Shawn

    I was surprised to see that it was created in the public root. If this is a setting within WH I would think this should be changed. I'll try to use the cPanel protection.

    I have...
  10. webalizer stats folder, can this be password protected?

    Webalizer creates an accessible folder called stats can this be password protected with cPanel, without effecting the ability of webalizer to populate this folder?
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    I agree and experience the same problems. And...

    I agree and experience the same problems. And seems to be increasing again recently. I went through a long discussion with tech support when they were initially playing with the settings. Everyone...
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    thanks! this is a fairly straight installation...

    thanks!

    this is a fairly straight installation with a couple standard plugins, so I'll probably give it a try with Softaculous.
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    WordPress update - Softaculous or via Dashboard?

    I have a Wordpress installation on a CPanel account. WP was installed via Softaculous, should I update via Softaculous or through WP?

    any and all thoughts are appreciated.

    thanks.
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    Thanks to the tech support folks, it sounds like...

    Thanks to the tech support folks, it sounds like the latest resolve will work.

    best regards,

    J
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    Hi Adam I've sent you a PM. >This...

    Hi Adam

    I've sent you a PM.

    >This maintenance window will occur on Thursday, February 9 between the hours of 11:00 p.m. and 11:30 p.m. MST. It is estimated that the maintenance will take...
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    The best part about WH has always been the tech...

    The best part about WH has always been the tech support. But I'm at a loss as to what to do. There finally seems to be an agreement that there is a problem with this server, the latest "fix" to...
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    >Looks like they got it fixed! my errors...

    >Looks like they got it fixed!

    my errors still show up. The red light on this server is always going on and off.
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    >Yes it look like this server is having some...

    >Yes it look like this server is having some issues at the moment.

    Something that I recently found out, there isn't a log of the errors that are shown on the NetStatus page. There are logs that...
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    I ran a monitor on my site last month and this...

    I ran a monitor on my site last month and this server was down for 188 minutes over 10 events
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    >Do you have the normal 128MB of memory allotted...

    >Do you have the normal 128MB of memory allotted to php on these accounts?

    yes there is 128MB allocated per script event which is seem in the PHP Config panel, but a total a total of 320MB as seen...
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    Shawn Are any of your sites on this server and...

    Shawn

    Are any of your sites on this server and do you see the same changes to the memory limits?
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    >So you are also getting this on phpBB3. Is that...

    >So you are also getting this on phpBB3. Is that account on the same server?


    The error is different but mentions the same "(12)Cannot allocate memory: couldn't create child process: " This...
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    Hi Shawn I'll PM you the error so that I don't...

    Hi Shawn

    I'll PM you the error so that I don't have to remove all the good stuff. It does mention memory allocation.
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    Hi Shawn I've PM'd the problem page to you,...

    Hi Shawn

    I've PM'd the problem page to you, but I am also experiencing sporadic memory limits on a second site that has a very plain and low use phpBB3 forum.

    This page/script has not changed...
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    Hi Shawn That's true the individual script...

    Hi Shawn

    That's true the individual script allocation is 128MB, but check out the Logs>ResourceUsage, and the view for the past week. On 2/2 the allocation went from 1.0G to 512MB, and then...
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