View Full Version : Client Connection - Volume III, Issue IV

WestHost - BErickson
09-01-2006, 01:22 PM
WestHost Client Connection
News & Updates from WestHost
Volume III, Issue IV

Contents of this issue:

*Important Notices
- Network Redundancy Improvements
- Server Upgrades
*What We Are Working On
- IMAP E-mail
- Reseller Manager Upgrade
- phpBB Version 2.0.21
- Uebimiau Version 2.7.10
*Current Specials/Promotions
- Dedicated Server Discounts!
- Reseller Discounts!
*What's your Story?
- Client Spotlight
*Featured Service
- Google & Yahoo Search Marketing Credit
*Support Stats
- E-mail, Live Chat, & Phone
__________________________________________________ ________

Important Notices

- Network Redundancy Improvements -

We have again expanded our bandwidth capacity and are now peering
with AT&T, XO, Global Crossing, Level 3, and ELI. Multiple Gigabyte
Ethernet connections and multiple OC-3 lines to our data center
ensure the highest availability possible for each of our clients.

- Server Upgrades -

We recently finished a substantial upgrade of our VPS hosting platform
on all servers. The upgrade provides a number of bug and security
fixes, and is something we have been working towards for months.

What We Are Working On

- IMAP E-mail -

IMAP (Internet Message Access Protocol) is a protocol for accessing
e-mail from your local server. It is also a protocol in which e-mail
is received and held for you on your Virtual Private Server. You (or
your e-mail client) can view just the heading and the sender of the
letter and then decide whether to download the mail. All your mail
stays on the server in multiple folders, some of which you have
created. This enables you to connect to your mail server from any
computer and see all your mail and mail folders. In general, IMAP is
great if you have a dedicated connection to the Internet or you like
to check your mail from various locations.

IMAP will be released in the coming weeks and will be in addition to
POP3 (Post Office Protocol) Mail, which is already supported at
WestHost. With POP3, you have one mail folder on the server. When you
open your mailbox, new e-mail is moved from your WestHost mail server
and saved on your computer. If you want to be able to see your old
e-mail messages, you have to go back to the computer where you last
opened your mail, or configure your e-mail client (e.g. Outlook) to
"Leave a copy of the messages on the server". With POP3 e-mail, you
do not have to stay logged on to the Internet. Once your new e-mail
has been downloaded to your computer you can log off to read it.

Why choose IMAP rather than POP3 with "leave mail on server"? When
"leaving mail on server" with POP3 only your e-mail messages are on
the server. With IMAP your e-mail folders are also on the server.

- Reseller Manager Upgrade -

Due out in October. this substantial upgrade to the interface and
architecture of Reseller Manager will not only improve its
usability, but more importantly, will play a significant role in
improving the speed of Site Manager. Stay tuned for updates in the
coming weeks.


- phpBB Version 2.0.21 -

phpBB version 2.0.21 will be released shortly. phpBB is the world's
leading Open Source flat style discussion forum (message board)
software. It is high-powered, fully scalable, and highly
customizable. It allows your site visitors to communicate openly by
posting new topics, replying to existing ones and more. phpBB hosting
is that much easier at WestHost with auto-installation and version
updates. It requires the installation of MySQL and Mod_Php, and can
be installed from within the Site Applications section of your
control panel (Site Manager).

- Uebimiau Version 2.7.10 -

Uebimiau version 2.7.10 is just around the corner. Although hard to
spell, it is a great web mail application. With it you can view your
mail directly on your mail server from any computer with Internet
access. Uebimiau is a simple, yet efficient cross-platform mail

Current Specials/Promotions

- Dedicated Server Discounts! -

It is also the last week to get HUGE BANDWIDTH LIMITS and reduced
setup fees when signing up for a new Managed Dedicated Server plan:

- Bandwidth TRIPLED on plans
- Setup fees reduced from $199.95 to $49.95 (on all plans)

This is a great opportunity if you are considering an upgrade from
shared hosting.

For details, go to: http://dedicated.westhost.com/

- Reseller Discounts! -

Last week to sign up for a new Reseller Hosting Plan and get a

For details, go to:

- What's your Story? -

- Client Spotlight -

Interested in having your web site spotlighted at WestHost? Have
you had a good experience with our hosting services, features,
tools, or support? We would love to hear your story about how our
business helped (or is helping) yours. It is a great way to get a
link back to your web site.

Send your story to: feedback@westhost.com

Featured Service

- Google & Yahoo Search Marketing Credit -

Millions of searches are performed every day on the top search
engines and directories. A quality listing on a popular search
engine or directory can direct thousands of new visitors to your
site that would otherwise never find you. Search engines are the
#1 cost effective way to market your Web site online.

Search engines like Google and Yahoo have both free or "organic
listings", and paid or "Pay Per Click" (PPC) listings. Getting
a good free listing requires a combination of Web page
"optimization" and Web site popularity achieved through link
acquisition and time. A top paid listing however, requires
nothing more than bidding more than your competitors for a
keyword or phrase.

WestHost clients can now receive $50 credit with Yahoo Search
Marketing and $25 Google AdWords credit. For details, go to:

Current Technical Support Stats

Average E-mail Response Time - 1 Hour 15 Minutes
Average Live Chat Hold Time - 30 Seconds
Average Phone Hold Time - 2 Minutes

Note: We recommend that whenever possible, use e-mail support. We
are better able to track problems, reply with detailed solutions, and
reserve phone lines for those that have quick questions or needs.