View Full Version : Client Connection - Volume III, Issue III

WestHost - BErickson
07-14-2006, 12:20 PM
WestHost Client Connection
News & Updates from WestHost
Volume III, Issue III

Contents of this issue:

*Important Notices
- 2006 Client Survey Winners!
*What We Are Working On
- Network Redundancy Improvements
- Documentation Improvements
*Current Specials/Promotions
- Summer Special Plan!
- Dedicated Server Discounts!
- Reseller Discounts!
*Client Spotlight
- Lori's Web Design (http://www.loriswebs.com/)
*Featured Tools
- Website Creator
*Support Stats
- E-mail, Live Chat, & Phone

Important Notices

- 2006 Client Survey! -

Thanks to all those that participated in our 2006 Client Survey.
We received some great feedback and good suggestions. Much of our
future direction and decisions will be based on the responses we

We also want to congratulate our drawing winners:

Dell 2001FP 20" LCD Monitor: Kevin Lawson - Nashville, Tennesee, USA
iPod nano (2GB): Seth Taylor - Provo, Utah, USA
iPod nano (2GB):Matthew Dilnot - Canterbury, Victoria, Austrailia

Although this survey and drawing are closed, we always welcome your
feedback and suggestions. Please contact us 24 Hours a day, 7 days a
week. Thanks again for all of your submissions and input.

What We Are Working On

- Network Redundancy Improvements -

We have been actively improving the redundancy of our network. A few
months ago, we upgraded our connection to AT&T's network from a
DS-3 to an OC-3. This upgrade tripled our capacity from 45 Mbps, to
155 Mbps on that connection alone.

Within the next few weeks, we will be upgrading our connection to
XO Communications' network from 100 Mbps to 1,000 Mbps.

- Documentation Improvements -

A large effort is being made to update, add to, and ultimately
improve our documentation. Our goal is to make it easier to get
the information you need to setup your website, maintain your
account, and have a better experience here at WestHost. You should
start to notice the changes soon!

Send your suggestions to: feedback@westhost.com

Current Specials/Promotions

- Summer Special Plan! -

For a very limited time, lock into an incredible deal at a
seemingly impossible price -- and guaranteed for the life of the
account! HUGE space/bandwidth limits, up to 6 months free, free
domain registration, and practically all the features for $14.95.

For details, go to:

To upgrade to the Summer Special plan, go to:

- Dedicated Server Discounts! -

For a limited time we are offering a HUGE DATA TRANSFER GIVEAWAY
and reducing setup fees when signing up for a new Managed Dedicated
Server plan:

- Bandwidth DOUBLED on all Plans.
- Add 200 GB MORE Bandwidth with Quarterly Billing!
- Add 400 GB MORE Bandwidth with Annual Billing!
- Setup Fees waived on Plans 2 and 3. Reduced dramatically on Plan 1.

It is a great opportunity if you are considering an upgrade from
shared hosting.

For details, go to: http://dedicated.westhost.com/

- Reseller Discounts! -

For a limited time, when you sign up for a new Reseller Hosting
Plan you can get a FREE MONTH and FREE SETUP!

For details, go to:

Client Spotlight

- Lori's Web Design (http://www.loriswebs.com/) -

"I am a webmaster, and out of 32 clients, 20 of them are hosted on
Westhost. I don't like having all my eggs in one basket but I have
never found another host that can beat what WestHost offers and most
importantly, their support cannot be beat, which is important when
managing multiple sites." ~ Lori Eldridge

Lori Eldridge has been hosting with WestHost since 2000. Her
company, Lori's Web Design, specializes in web design and search
engine optimization. We appreciate her continued business and wish
her success in the years to come.

Interested in having your website spotlighted at WestHost? Have
you had a good experience with our hosting services, features,
tools, or support? We would love to hear your story about how our
business helped (or is helping) yours.

Send your story to: feedback@westhost.com

Featured Tools

- Website Creator -

If you are struggling with the design and maintenance of your
website, you have two good reasons to try out our powerful site
building software. Website Creator allows you to create a
professional website using nothing more than your web browser.
There are virtually tens of thousands of template combinations
to choose from, and features such as forums, photo albums, and
polls can be added instantly.

All WestHost packages include the "Lite" version of Website
Creator, which can be installed in seconds from within your
control panel (Site Manager). The "Pro" version, is available
from our add-ons form:

For a demo of Website Creator, go to:

Current Technical Support Stats

Average E-mail Response Time - 2 Hours
Average Live Chat Hold Time - 30 Seconds
Average Phone Hold Time - 2 Minutes

Note: We recommend that whenever possible, use e-mail support. We
are better able to track problems, reply with detailed solutions, and
reserve phone lines for those that have quick questions or needs.