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WestHost - BErickson
07-13-2005, 01:27 PM
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WestHost Client Connection
News & Updates from WestHost
Volume II, Issue I
=========================================

Contents of this issue:

*Important Notices
- Website Creator Launched!
- osCommerce Launched!
- WordPress Upgraded
- PhpBB Upgraded
*What We're Working On
- New Site Applications (Miva 5, UebiMiau, Mambo)
- Infrastructure Improvements
*Current Specials/Promotions
- Free Setup on Dedicated Servers
*Support Stats
- E-mail, Live Chat, & Phone
__________________________________________________ ___________________


Important Notices
=========================================

- Website Creator Launched! -

Website Creator is a template based application allowing a complete
novice to build and publish a website in just a few minutes
(literally). Building and editing is done directly from a browser, so
the site can be maintained from anywhere and requires no additional
software. A live demo of the product is available at
http://www.westhost.com/sitebuilder.html.

This application is available to all standard VPS accounts (this
includes Reseller and Dedicated Server VPS's). It can be installed
from within the Site Applications section of your control panel
(Site Manager).

Note: Please be aware that although you can install and test Website
Creator without affecting your existing site, utilizing the "Publish"
feature (the last step in the tool), will write over any pages of your
site with matching file names (including your index/home page).

___________________________

- osCommerce Launched! -

osCommerce is a powerful and extremely popular online shop e-commerce
solution. Its feature packed out-of-the-box installation allows store
owners to set up, run, and maintain their online stores with minimum
effort. It contains both a catalog front-end and an administration
tool back-end, which can be easily installed from your WestHost
control panel (Site Manager). For more information about this
shopping cart application, please see http://www.oscommerce.com/.

This application is available to all standard VPS accounts (this
includes Reseller and Dedicated Server VPS's). It can be installed
from within the Site Applications section of your control panel
(Site Manager).
___________________________

- WordPress Upgraded -

WordPress is a popular and powerful blogging application that allows
you to publish information instantly to a website. Although many blogs
are nothing more than an online journal, WordPress has taken things a
step further with themes, links, calendaring, integrated search,
categories, password protection and more.

We have recently added version 1.5.1.3 for installation. If you have
previously installed the application, you should consider upgrading to
this newer version as it includes security fixes.

Log into your control panel (Site Manager) to upgrade at
http://members.westhost.com/sitemanager.html
___________________________

- PhpBB Upgraded -

PhpBB is the world's leading Open Source flat style discussion forum
(bulletin board) software. It is high-powered, fully scalable, and
highly customizable. It allows your site visitors to communicate
openly by posting new topics, replying to existing ones and more.

We have recently added version 2.016 for installation. If you have
previously installed the application, you will need to upgrade to this
newer version as soon as possible in order to fix various security
vulnerabilities.

Log into your control panel (Site Manager) to upgrade at
http://members.westhost.com/sitemanager.html
___________________________



What We're Working On
=========================================

- New Site Applications (Miva 5, UebiMiau, Mambo) -

Our Development Department is working on launching 3 new applications:
Miva Merchant 5 is the heavily anticipated upgrade to our e-commerce
software (http://smallbusiness.miva.com/products/merchant/index.html),
UebiMiau (http://www.uebimiau.org/) is a solid web based e-mail
(webmail) application, and for those that are looking for Content
Management Software (CMS), we will be releasing Mambo soon
(http://www.mamboserver.com/).
___________________________

- Infrastructure Improvements -

Our IT Department's primary efforts continue to be centered around
improvements to the speed and reliability of our infrastructure. We
have made positive gains thus far, but have aggressive plans over the
next few months. These efforts represent the core of our business and
remain a top priority.
___________________________



Current Specials/Promotions
=========================================

- Free Setup on Dedicated Servers -

For a limited time, we're waiving setup fees on our Dedicated Server
Plans 1 & 2. If you are looking for even more power and redundancy,
check out our newly launched Plan 3 with an Intel Xeon processor and
Raid 1 + Hot Spare technology.

For details, go to: http://dedicated.westhost.com/
___________________________



Current Technical Support Stats
=========================================

Average E-mail Response Time - 1 Hours 30 Minutes
Average Live Chat Hold Time - 1 Minute 30 Seconds
Average Phone Hold Time - 3 Minutes 15 Seconds

Note: We recommend that whenever possible, use e-mail support. We
are better able to track problems, reply with detailed solutions, and
reserve phone lines for those that have quick questions or needs.