View Full Version : WestHost Client Connection - Volume I, Issue IX

WestHost - BErickson
05-12-2005, 03:16 PM
WestHost Client Connection
News & Updates from WestHost
Volume I, Issue IX

Contents of this issue:

*Important Notices
- Security Notice (Script Maintenance)
- Package Upgrades!
- Reduced Pricing!
*What We're Working On
- Increased Technical Staffing
- Website Creator
- Server Performance Enhancements
*Current Specials/Promotions
- April Special - Get More Than Ever Before!
- Dedicated Server Double Bandwidth Special
*Support Stats
- E-mail
- Live Chat
- Phone
__________________________________________________ __

Important Notices

- Security Notice (Script Maintenance) -

To maintain the high level of security and integrity of our network,
we would like to remind all of our clients to please update the
scripts that you actively use, and remove the scripts that you don't.
Having an outdated unsecured script on your account can potentially
give malicious hackers access to your website data.

The following 2 popular scripts have recently received critical
updates to address major security flaws:

- phpBB (http://www.phpbb.com/ Latest Version 2.0.15)
- AWStats (http://awstats.sourceforge.net/ Latest Version 6.4)

If you are using either of the above scripts, please make sure that
you have the latest version installed.

NOTE: WestHost 2.0 clients may use the phpBB Site Application
to upgrade to the latest version. WestHost 1.0 clients will need to
either manually upgrade their phpBB script, or upgrade their account
to WestHost 2.0 (https://corp.westhost.com/upgrade2/) so they may use
the Site Application.

Because our clients have the freedom to install custom scripts
without the aid or knowledge of WestHost, we can not send out
warnings and security updates for each and every script. If at any
time we feel that a script is a security threat to our network, we
reserve the right to remove the script from our servers to protect
our clients and their data.

We know how important your website is, and we work hard to keep it
secure and earn your trust.

- Package Upgrades! -

In an effort to continuously improve our product offering and
services, we've increased disk space and bandwidth limits on our
standard hosting packages! The changes have been made to base package
limits and will not affect any account add-ons purchased separately.

* Starter - 1000 MB Disk Space | 20 GB Bandwidth
* Value - 2000 MB Disk Space | 40 GB Bandwidth
* Deluxe - 4000 MB Disk Space | 60 GB Bandwidth
* Ultimate - 6500 MB Disk Space | 80 GB Bandwidth

Note: If you are on one of our standard hosting packages, these
upgrades will happen automatically within the next week. There is
nothing you need to do.

- Reduced Pricing! -

We have also reduced pricing on 2 year billing for our Value, Deluxe,
and Ultimate Packages. If you are currently on a less frequent
billing cycle (monthly, quarterly, annually), we encourage you to
take advantage of these new savings by upgrading your billing cycle.

* Value - $11.95/mo for 2 year billing ($120 savings over monthly)
* Deluxe - $16.95/mo for 2 year billing ($120 savings over monthly)
* Ultimate - $25.95/mo for 2 year billing ($144 savings over monthly)

Note: If you are currently on a 2 year billing cycle, your account
will be prorated to reflect the reduced pricing. There is nothing you
need to do. If you would like to change your billing cycle to enjoy
these savings, send an e-mail to billing@westhost.com with the
following information:

* Domain Name
* Account Password or last 4 digits of credit card used to pay for account
* Desired Billing Cycle

What We're Working On

- Increased Technical Staffing -

In an effort to improve response times and quality of service, we've
again increased our support staffing throughout our 24/7 work schedule.
We're already seeing improvements and hope you will notice our efforts.

As always, we continue to recommend utilizing our e-mail ticketing system
when submitting issues, however, our new Live Chat software has received
extremely positive feedback from those that have taken advantage of it.

For help with your account and to contact us directly, go to:


- Website Creator -

We are continuing to work as fast as possible to finish up WestHost's
Website Creator. We are now working to integrate the software with our

We are still very excited about the potential this web-based software has
for existing clients to create a professional presence online using only
a web browser and Internet access. Stay tuned for future updates at:


- Server Performance Enhancements -

Our IT Department continues to focus heavily on improving the
performance of e-mail, e-commerce processes, and overall server speed
by optimizing each of our servers across our entire network. Expect
further improvements over the next few months.

Current Specials/Promotions

- April Special - Get More Than Ever Before! -

During the month of April, take advantage of more SPACE, BANDWIDTH and
FEATURES than we've EVER offered before. You won't find this much
anywhere else on the web, so choose from the packages below and sign up
for a web hosting package today!

For details, go to: http://www.westhost.com/web-hosting.html

- Dedicated Server Double Bandwidth Special -

For a limited time you can DOUBLE YOUR BANDWIDTH when you order a
new Managed Dedicated Server! Order today and we'll also waive the
$199.95 setup fee!

For details, go to: http://dedicated.westhost.com/

Current Technical Support Stats

Average E-mail Response Time - 2 Hours 30 Minutes
Average Live Chat Hold Time - 1 Minute 30 Seconds
Average Phone Hold Time - 3 Minutes

Note: We recommend that whenever possible, use e-mail support. We
are better able to track problems, reply with detailed solutions, and
reserve phone lines for those that have quick questions or needs.

__________________________________________________ __

Sponsored by WestHost

Editor: Bevan Erickson

Editor: Zack Esser

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publication may be reproduced in whole, or in part, without the
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