View Full Version : WestHost Client Connection - Volume I, Issue VIII

WestHost - MStevenson
03-02-2005, 01:38 PM
WestHost Client Connection
News & Updates from WestHost
Volume I, Issue VIII

Contents of this issue:

*Important Notices
- 2005 Client Survey!!
- 7 Year Anniversary of WestHost
*What We're Working On
- Website Creator
- Server Performance Enhancements
*Current Specials/Promotions
- March Special - 7 Months Free!
- Dedicated Server Double Bandwidth Special
*Support Stats
- E-mail
- Live Chat
- Phone

Important Notices

- 2005 Client Survey!! -

Here's your chance to increase your Disk Space or Bandwidth limits
just for filling out a 1 page survey. More importantly, your
feedback will play an important part of our decision making process
and future direction at WestHost.

Our 2005 Client Survey gives you the opportunity to express your
expectations of hosting services and support, as well as your
opinions of the current quality of our services here at WestHost.
Each completed survey will receive an automatic increase of either
their Disk Space or Bandwidth limits.

To complete the survey and receive your automatic upgrade, go to:

- 7 Year Anniversary of WestHost -

WestHost started business in March of 1998 as a self-funded venture.
Back then, our Starter Package included 10 MB of Disk Space. Many of
the clients that signed up in those first few months are still with us
7 years later, although their accounts have been automatically
upgraded to reflect new limits 60 times what they once were (600 MB).

Today we host over 20,000 websites for clients in well over 100
different countries. Our key to success has always been our clients,
and we continue to maintain growth primarily from referrals and
repeat business.

We want to thank each of our clients for 7 strong years of business.
We plan to be here for many years to come and hope you will too!

What We're Working On

- Website Creator! -

A few changes to the interface of WestHost's Website Creator (based on
usability testing) have pushed back development efforts. The changes
being made now will make for a much better product. In the next week
or two, development will be finished and we can begin work to create a
Site Application for Website Creator and deploy across our network.

This web-based software will allow clients to create a professional
presence online using only a web browser and Internet access.

Clients will be able to choose from tens of thousands of template
combinations, structure their own layout and navigation, and then add
content, images, and interactive features.

We see this launch as a huge step in solidifying our position as a
leading end-to-end hosting solutions provider.

Updates on Website Creator will be posted at:

- Server Performance Enhancements -

Our IT Department has been focusing their efforts on improving the
performance of e-mail, e-commerce processes, and overall server speed
by optimizing each of our servers across our entire network. We are
already seeing noticable results from these enhancements.

Current Specials/Promotions

- March Special - 7 Months Free! -

During the month of March, help us celebrate our 7 Year Anniversary
by signing up for a new hosting account and taking advantage of up
to 7 Months of Free Hosting! This special ends soon, so sign up for
a new account today!

For details, go to: http://www.westhost.com/web-hosting.html

- Dedicated Server Double Bandwidth Special -

For a limited time you can DOUBLE YOUR BANDWIDTH when you order a new
Managed Dedicated Server! Order today and you'll also enjoy huge
savings on setup fees and nightly backup pricing!

For details, go to: http://dedicated.westhost.com/

Current Technical Support Stats

Average E-mail Response Time - 3 Hours 30 Minutes
Average Live Chat Hold Time - 45 Seconds
Average Phone Hold Time - 3 Minutes 30 Seconds

Note: We recommend that whenever possible, use e-mail support. We
are better able to track problems, reply with detailed solutions, and
reserve phone lines for those that have quick questions or needs.