View Full Version : E-mail not getting through

08-15-2004, 04:50 PM
I'm having some problems sending e-mail from my westhost server. I can generally send and recieve e-mails but whenever I send to the domain wtc-sf.org it doesn't work. The e-mail account I'm using is brian@wtcintranet.wtc-sf.org and I'm using NeoMail at Westhost. When I send e-mail to somebody@wtc-sf.org. The recipient never recieves the message and I don't get a bounce back either. Does anyone know what could be happening or suggestions on how I could track down the problem.

Additional Info:

The domain wtc-sf.org is hosted by Intermedia.net who also hosts a shared exchange servers for the wtc-sf.org users. I have pointed the subdomain wtcintranet.wtc-sf.org to my westhost server.


08-15-2004, 07:52 PM
Not sure if this workaround will work in your situation, but you might want to try enabling/assigning a home directory to the e-mail account (somebody@wtc-sf.org) via your Site Manager...

08-15-2004, 10:01 PM
So it turned out that westhost was hosting the website for www.wtc-sf.org, even though intermedia was hosting the dns and mail for wtc-sf.org. Anyway when mail was sent from inside westhost to wtc-sf.org it was routed internally instead of going out to the internet to get the MX record. Anyway I was able to get this fixed with the help of Westhost staff by moving the DNS over to westhost and enabling stickyhost in sendmail.

Thanks for you help,

08-16-2004, 01:48 PM
Glad you got it working.

09-21-2004, 05:40 PM
I've got the very same problem. I moved three domains, one of them my job's company domain, to three different server/plans.

My boss was telling me today that he tried to send some stuff to other folks within the company, and they did not receive it nor did he receive a failure notice.

How do I go about getting the right DNS moved to Westhost ?

I point the domains here, obviously. I maintain all my domains thru Network Solutions. Is that what needs to move ?


09-22-2004, 05:05 AM
How do I go about getting the right DNS moved to Westhost ?

Put in a support request to Westhost ('Contact Us' on the menu point at the top of this page).