View Full Version : root email

04-10-2004, 02:12 PM

Please elaborate - what does this mean?

Am I getting returned mail - and I just do not know from whom?


WestHost - MMellor
04-10-2004, 02:45 PM
Hey Charlie,
When you say that you are getting returned mail. What do you mean by that? Are messages that you are sending people getting sent back to you that you feel are legitimate? If you give us some more details on this we will be able to figure it out for you.

04-10-2004, 06:22 PM
Mike, He was talking about this thread http://forums.westhost.com/phpBB2/viewtopic.php?t=1786


I am not sure about all the specifics but others have had the problem when they send out mailing via a script. I think that since the mailing is sent by root that is not really a user that when an email is not accepted by the mail server where it was sent it trys to send it back to root@yourdomain.com and you end up with it kind of looping and getting to you as a postmaster notification. The process I gave you was one that WestHost had suggested would fix the problem. Once you do that root then shows up as an aliase in your site manager. I think that if you try to set it up via your site manager you get an error which is why the manual set up was suggested.

I think the original thread on this is still here. If I can find it I'll come back and post a link to it here so you can follow the whole thing.

I may be wrong about this in your case but it sure sounds like the other cases.

04-12-2004, 04:02 AM
Sorry about that.

I made a mistake and clicked "new topic" instead of "post reply".

See thread http://forums.westhost.com/phpBB2/viewtopic.php?t=1786 for the orignal post.

Let me restate the problem with some more details.

I did a small mailing about 250 emails. I was using dada mail formerly known as mojo mail.

I got a bunch of replies - about 25 - from "Mail Delivery Subsystem" subject "Postmaster Notify - see transcript for details".

I am assuming these are returned emails. Correct?

Several have two attachments. If there are two attachments then in one of the attachments there is shown the bad email address. Which is what I need to fix the list.

But most have only one attachment. The file name is ATT00012X.dat. And nowhere in the body of the email or in the attachment is the bad email address.

Here is the body of the postmaster email:

The original message was received at Sat, 10 Apr 2004 09:09:21 -0600
from localhost
with id i3AF9LW11494

----- The following addresses had permanent fatal errors -----
(reason: permission denied)

----- Transcript of session follows -----
procmail: Insufficient privileges
550 5.0.0 root... Insufficient permission


Return-Path: <MAILER-DAEMON>
Received: from localhost (localhost)
by calvinstudiessociety.org (8.11.6/8.11.6) id i3AF9LW11494;
Sat, 10 Apr 2004 09:09:21 -0600
Date: Sat, 10 Apr 2004 09:09:21 -0600
From: Mail Delivery Subsystem <MAILER-DAEMON>
Message-Id: <200404101509.i3AF9LW11494@calvinstudiessociety.or g>
To: root
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
Subject: Returned mail: see transcript for details
Auto-Submitted: auto-generated (failure)

So I guess my final questions are: did these emails go out and get returned? Why can't I see the intended email address?



04-12-2004, 07:24 AM
Pretty sure this is the root problem I mentioned. Wish someone else would chime in. Each of these should have an attachment with them that contains the original bad address in it. That was the problem with this before. Since the original mail was returned to root that failed because it was not recongized by your mail set up as a user then I think your system sent it on to the postmaster address as an attachment with the message you posted. Made it hard to see the original email since it was an attachment and then you have to open up each attachment to get the email address that was bad.

You said that most of them did not have the attachment wich I am not sure about. Are there any changes you have made to your mail system that may have affected that? I have recieved returns before with the same situation that had just the ATT... file so maybe it has to do with how the mail server you where sending to returns the mail.

Have you tried the root fix I mentioned. Of course that won't show as a fix till the next time you send out a mailing.

It may be that there is something you can do to dada mail that whould add to the header of the email to tell it to return mail to the postmaster accouunt instead of the root user. I think the other mail servers are doing that because they see root as the sending address if you can figure out how to modify that part of the mails sent them maybe that would help also. I just don't know enough about dada mail or even modifying the email header to help you on that one. I think there is a difference between the header and the envelope of the email and maybe the envelope is the part that you need to work with.

04-12-2004, 08:03 AM
Wild Joker - thank you for responding to me several times on this. I'm going to take a look at doing some of your suggestions in your various posts. Charlie

WestHost - MMellor
04-12-2004, 08:08 AM
Hey Charlie,
What is your domain? I can take a look around on our end and see if anything is going on that we need to fix. Keep us posted on your progress.

04-12-2004, 08:29 AM

it is calvinstudiessociety.org.



04-12-2004, 10:53 AM
Hmmm . . . that's interesting.

I thought that all E-mail to your domain was set up to go to the catch all when the to(from in this case) address doesn't exist. Is this a new problem in 2.0? Or is this just a problem because this a bounce and the from address is a non-existent user?

Oh, and by the way, some westhost moderator should just merge this topic with the other one.

WestHost - MMellor
04-14-2004, 09:12 AM
Hello Torrin,

The catch-all with get erroneous emails sent to a domain when it is setup. If it is not setup within your Site Manager then it will not be enabled. Let us know if you have any other questions.