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View Full Version : Help! I just can't get through to support anymore!



Meowhoo
01-25-2004, 08:49 AM
The support form doesn't work for me. It seems to be working when I submit my question, but I never get a ticket number and I never get any reply from the support team, so I guess it's not really going through.

Livechat also looks dead to me right now. I have used it before so it's not a problem with my Java settings.

I live outside the US so phone calls are not an option.

I even emailed Chris S. from Westhost but never got a reply.

Someone at Westhost support - please contact me via email ASAP!!! I need your help with some issues. anne@thecatsite.com.

WestHost - BErickson
01-25-2004, 10:43 PM
Anne,

I've passed on the information from your post to our tech support department. I'm not sure why you would be having a problem with ticket response. How long has this been a problem?

Feel free to PM me or reply directly to this post with your problem. However, you should be receiving a response shortly. I would appreciate your feedback regarding connection problems with live chat and e-mail. You are welcome to complete our Service Level survey at http://www.corp.westhost.com/survey0104/

Meowhoo
01-26-2004, 12:01 AM
Thank you Bevan! I actually did get a ticket number this time - I wonder why it's not sending them when I'm submitting the report.