PDA

View Full Version : Early Friday: sites down again



dagmoon
01-09-2004, 05:24 AM
It's early Friday morning. I just turned in a ticket. My two sites are down again, although they had been up just a few minutes ago.

Network status again shows fine. Sounds like it might be related to the same problem as yesterday afternoon.

Argh.

blakekr
01-09-2004, 05:28 AM
Yup, mine down too.

miscreant
01-09-2004, 05:29 AM
Yes it figures, I was 90% put out of business in Sept. I stuck around, but i just invested in a lot of advertising for thsi weekend.

I cannot believe this is happening again.

monjaw
01-09-2004, 05:46 AM
Same here. I can't believe this. My site was down last night for over 2 hours and now again.

Westhost I slowy get tired of your service. Last year I had so much trouble with your upgrade and my site was down for the longest time, but I stayed and that's the thanks now.

dagmoon
01-09-2004, 05:49 AM
Network status for a few minutes showed lots of downs. Now Network status shows all's well. But it's not. My two sites are still down.

Somebody from Westhost want to jump in and give us an update?

miscreant
01-09-2004, 05:51 AM
I have 3 sites still down.......it's deja vu all over again.

Keep your Christmas cards and give me service. I am gasping!!!

phcranston
01-09-2004, 06:01 AM
I have three sites here and they've all gone down. Hopefully this doesn't last too long.

marie
01-09-2004, 06:03 AM
hello
my site was also down yesterday 40min
and now again :D
I am happy to see this forum, it helps a lot to know this is not a particular problem :D not kidding !
by the way - I am a newbie - Does one know how to notice such "downs" on any report ?

pnat331
01-09-2004, 06:04 AM
Add two more to the list of sites down this morning. No wesbite and no email ... Any status updates on why this is so?

J_M
01-09-2004, 06:12 AM
6 sites down again, yesterday it was blamed on a hardware failure, they may have been looking in the wrong place? not a good way to start the new year.

dagmoon
01-09-2004, 06:16 AM
by the way - I am a newbie - Does one know how to notice such "downs" on any report ?

I don't know of any report that lists down times. The only automated option I've heard of is subscribing with a monitoring company.

Is there another way?
Anyone use a monitoring service?

adpwl1
01-09-2004, 06:17 AM
I've got 8 site that are down. A combo of WH1 and WH2 sites.

devilsrule.com
01-09-2004, 06:27 AM
My site is down as well. This is absurd. I just moved to WestHost recently -- should I expect this? I thought there was redundancy here? What is their policy on reimbursement for downtime (no amount of $ reimbursement is going to make me happy now, but there certainly should be some).

Bill

Purple
01-09-2004, 06:39 AM
Mmm... From here in AUS, I was having troubles getting my packets through Alter.Net and MCI (two different providers), and thought it was our International links giving up the ghost (come on, I know we're far away, and our net connections aren't *that* great, but our International links aren't too bad.

... have to wait and see the aftermath when whatever has gone wrong is fixed.

By the way, Thanks WestHost for placing your own website on a different network so we can get to the forums and confirm that there are troubles (as lines are busy at the moment).

gbanse
01-09-2004, 06:39 AM
I feel I have been pretty patient with WestHost. I've calmed my clients and talked up WestHost's services through the debacle last summer. Now my client's websites down again for a second time in less than 24 hours. My phone is ringing off the hook and I look like an idiot for backing WestHost. I'm losing reputation as well as $$. Hello?! Is anyone besides us in desperation reading this?

wildjokerdesign
01-09-2004, 06:42 AM
Yep same here... looks like eveyone is down. No schedualed downtime I just checked the Announcements page. Hopefully they get them back up soon. I even checked some other users sites that I have been visiting and they are down also so must be the whole system. I am not going to submit a ticket yet on the assumtion that they are aware of something so wide spread.

Purple
01-09-2004, 06:50 AM
And we're back online :)

devilsrule.com
01-09-2004, 06:51 AM
I'm not back up yet.. must be doing something in stages.

phcranston
01-09-2004, 06:56 AM
I'm now back up and running all three sites. Let's hope we don't have this problem again.

jim
01-09-2004, 06:58 AM
My sites and email were down for 1-2 hours yesterday afternoon and now they've been down for over an hour and a half . . . oop, they just came back up.

I urge Westhost to post a reply to threads like this to indicate they’re aware of and working on the problem and hopefully give a guess when it will be fixed.

marie
01-09-2004, 06:59 AM
also back !!! THANKS !!!! :D :D :D

wildjokerdesign
01-09-2004, 06:59 AM
Back up here on all accounts.

Purple
01-09-2004, 07:00 AM
Previously couldn't get through to wdc-core01-vlan100.west-datacenter.net, but now is fine and the spam just flows through.

As noted in a post in this thread - to have this happen twice to me poses questions about the redundancy plans. Whilst it has been resolved (relatively) quickly, aren't there other ways for WestHost to prevent this.

I'm not too sure how major routing like this works, but theoretically, it should be (relatively) easy to route data through a secondary provider if preferred provider is suffering an outage or issues to maintain the excellent service that WH offer?

Just throwing this in the pot (not stirring).
First hop removed for security reasons


Offline and online traceroutes from AUSTRALIA below.
Tracing route to XXXXXXXXXXXX
over a maximum of 30 hops:

2 43 ms 38 ms 41 ms fe0-0.core0.mel.fleetbroadband.com.au [202.61.24
0.137]
3 41 ms 44 ms 39 ms 412.ge-0-1-0.GW4.MEL1.ALTER.NET [203.166.43.249]

4 44 ms 39 ms 39 ms 324.AT-3-0-0.XR2.MEL1.ALTER.NET [210.80.33.165]

5 61 ms 59 ms 59 ms so-0.0.0.XR2.SYD2.ALTER.NET [210.80.33.61]
6 58 ms 59 ms 62 ms so-6-0-0.TR1.SYD2.ALTER.NET [210.80.51.249]
7 216 ms 515 ms 2349 ms 0.so-5-0-0.IR1.LAX12.Alter.Net [210.80.49.149]
8 504 ms 295 ms 225 ms POS2-0.IR1.LAX9.ALTER.NET [137.39.31.222]
9 215 ms 211 ms 213 ms 0.so-5-2-0.TL1.LAX9.ALTER.NET [152.63.0.146]
10 213 ms 210 ms 213 ms 0.so-0-0-0.XL1.LAX9.ALTER.NET [152.63.115.137]
11 211 ms 211 ms 211 ms POS6-0.BR1.LAX9.ALTER.NET [152.63.113.9]
12 226 ms 225 ms 225 ms 204.255.168.62
13 230 ms 229 ms 231 ms tbr1-p012201.la2ca.ip.att.net [12.123.28.130]
14 234 ms 229 ms 233 ms tbr2-cl3.sffca.ip.att.net [12.122.10.25]
15 251 ms 256 ms 610 ms gbr3-p20.dvmco.ip.att.net [12.122.12.130]
16 2239 ms 4152 ms 371 ms gbr1-p100.dvmco.ip.att.net [12.122.5.18]
17 259 ms 275 ms 259 ms ar1-p3110.slkut.ip.att.net [12.123.207.5]
18 406 ms * 727 ms 12.118.157.202
19 * * * Request timed out.
20 ^C


Tracing route to XXXXXXXXXXXXXX
over a maximum of 30 hops:

2 37 ms 39 ms 39 ms fe0-0.core0.mel.fleetbroadband.com.au [202.61.24
0.137]
3 39 ms 37 ms 43 ms 412.ge-0-1-0.GW4.MEL1.ALTER.NET [203.166.43.249]

4 41 ms 43 ms 42 ms 324.AT-3-0-0.XR2.MEL1.ALTER.NET [210.80.33.165]

5 71 ms 66 ms 60 ms so-0.0.0.XR2.SYD2.ALTER.NET [210.80.33.61]
6 58 ms 64 ms 61 ms so-6-0-0.TR1.SYD2.ALTER.NET [210.80.51.249]
7 224 ms 218 ms 221 ms 0.so-5-0-0.IR1.LAX12.Alter.Net [210.80.49.149]
8 956 ms 264 ms 224 ms 0.so-3-1-0.IR2.LAX12.Alter.Net [210.80.49.162]
9 224 ms 224 ms 223 ms POS2-0.IR2.LAX9.ALTER.NET [137.39.31.238]
10 243 ms 247 ms 256 ms 0.so-1-1-0.TL1.DFW9.ALTER.NET [152.63.9.229]
11 251 ms 244 ms 244 ms 0.so-7-0-0.XL1.DFW9.ALTER.NET [152.63.0.194]
12 247 ms 247 ms 248 ms 0.so-6-0-0.BR6.DFW9.ALTER.NET [152.63.99.2]
13 249 ms 244 ms 248 ms 204.255.168.6
14 259 ms 314 ms 3544 ms tbr2-p012302.dlstx.ip.att.net [12.123.16.246]
15 298 ms 269 ms 260 ms gbr4-p50.dvmco.ip.att.net [12.122.2.102]
16 268 ms 257 ms 259 ms gbr1-p20.dvmco.ip.att.net [12.122.5.22]
17 267 ms 268 ms 271 ms ar1-p3110.slkut.ip.att.net [12.123.207.5]
18 400 ms 420 ms 445 ms 12.118.157.202
19 474 ms 288 ms 264 ms wdc-core01-vlan100.west-datacenter.net [69.36.160.10]

devilsrule.com
01-09-2004, 07:02 AM
My Sites are still down. Is anyone on wdclnx05 up?

Bill

monjaw
01-09-2004, 07:03 AM
I am still down - now for over 2 hours!

DylanW
01-09-2004, 07:08 AM
Our site is down too (wdclnx03).

devilsrule.com
01-09-2004, 07:15 AM
I had someone contact me telling me that they could get to my site. Well, I still cannot. I believe there must be routing issues still, and that depending on the route you take to get there, you may or may not get through. I still cannot reach some of your sites that posted that they're back up (wildjokerdesign, etc)..

Bill

jim
01-09-2004, 07:18 AM
I still cannot reach some of your sites that posted that they're back up (wildjokerdesign, etc)..

That's 'cause they've gone back down again.

jim

Hello, West Host. Speak to us.

miscreant
01-09-2004, 07:21 AM
I was up both site and email for about 10 minutes now down again....it's Sept all over again.
This time I dont think I can afford to hang around.

murf
01-09-2004, 07:25 AM
Our site is also down and no email system. Thought it was my DSL but see it is a Westhost problem. Hopefully all will be up and running soon!

Purple
01-09-2004, 07:26 AM
Westhost, Please consider giving your clients secondary MX on the network you host your own website.

monjaw
01-09-2004, 07:31 AM
Yes, Exactly the same thing like in September.
1. Site down
2. No explantions
3. No live chat
4. No customer support - phone
5. No replies on support emails

I can remember when westhost had the big upgrade and we had only problems - they told us to stick around we would not be dissapointed :lol:

marie
01-09-2004, 07:31 AM
same for me :? back and down again
but
really this forum here helps, and the support, thanks !
:D hope we get everything all right soon

Purple
01-09-2004, 07:32 AM
Not too sure how WH are located, but maybe the support ppl are sitting in the data-center and can't get net access either?
hence why no live support or email reply?

devilsrule.com
01-09-2004, 07:33 AM
I'm up now.. hopefully for good..

murf
01-09-2004, 07:39 AM
We'reback up and running! Thanks Westhost!!!!!

DylanW
01-09-2004, 07:52 AM
We're also back up.

monjaw
01-09-2004, 07:56 AM
site is up - email still down

dagmoon
01-09-2004, 08:31 AM
Sites up. Email up.

Westhost, please post a comment to let us know what happened and if you expect further problems or outages.

WestHost - MPlatis
01-09-2004, 09:57 AM
Hi all!

We apologize for not getting to the forums sooner. The same problem that we got yesterday was the same thing that hit us this morning. Our technicians are working to resolve this problem, your websites should be running correctly now.

If you still experience problems, submit a ticket to us. Again we apologize for the inconvenience.

qwerty
01-09-2004, 10:42 AM
The same problem that we got yesterday was the same thing that hit us this morning

Same problem. Don't tell us that. Tell us WHAT THE PROBLEM was/is, not that it is the SAME.

Get with the program WH. Comp us for downtime.

WestHost - MPlatis
01-09-2004, 11:00 AM
qwerty,

I posted what had happened on the other thread. This is a statement from one of our senior technicians.

"This afternoon, one of our main internet routers had a hardware failure. Unfortunately, it was only a partial failure, so the redundant systems were seeing that everything was fine. The bad router has been taken offline and the internet routing tables are slowly updating to redirect all traffic through the alternate paths. Everything is quickly returning to normal."