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eitankus
09-08-2003, 06:13 PM
I'm transferring a domain from another registrar. The DNS entries correctly point to Westhost. The domain is already setup with an account but when I try to access file manager either through domain.com/fm or through the reseller account manager I get "Not Authorized to View This Page." Any thoughts or ideas??? My customer is currently down.

Thanks!

Ed.

ajparker
09-08-2003, 06:18 PM
Of course domain.com/fm is the file manager - are you trying to access the site manager? www.domain.com/manager
It seems as though I saw someone else with file manager problems... I'll look

Avery

ajparker
09-08-2003, 06:20 PM
See if this thread http://forums.westhost.com/phpBB2/viewtopic.php?t=564&highlight=
Helps

Avery

eitankus
09-08-2003, 07:10 PM
Thanks, Avery! This got me in! Now I just have figure out why I can't FTP my files from my PC and get the site back up ....

ajparker
09-08-2003, 07:13 PM
I know some people were having trouble with the location (directory) for some ftp programs - are you able to connect via ftp at all?

Avery

eitankus
09-08-2003, 07:33 PM
i can connect to my own site but not to the one where the domain is still with another registrar but pointing to Westhost

ajparker
09-08-2003, 07:37 PM
If you're just pointing towards the IP at the other registrar, you will need to adjust that to the new ip.

I would think one thing you might do to find the ip for the other site (if you haven't got the confirmation email) is ssh to the site you can access and then ping othersitename.com - their internal dns seems to be all set for the new vds's. That should give you the IP you'll need to setup the other registrar's info....

==============
if on the other hand you are using westhost dns servers, you miight file a ticket and or add a post in the westhost 2.0 general area in one of the more watched threads.

Avery

eitankus
09-08-2003, 08:04 PM
thanks, avery! this happened the last time when i transferred my own domain over. i couldn't access the files until the transfer was complete. doesn't make sense to me but i'll put in another posting in the 2.0 group. thanks!

-- Ed.