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View Full Version : How about refunds for the recent down time?



LWC
03-04-2013, 04:01 PM
Recently Westhost was down for more than a day...twice. How about refunds for those down times?

wildjokerdesign
03-05-2013, 07:42 AM
I had no down time on any of my accounts. Did you contact them about this?

adamcroshaw
03-05-2013, 10:18 AM
LWC

First we apologize for the outages that occurred. The first outage was a power outage and the second was a Network outage. The outages did not last longer then a few hours for the majority of our clients. There were a few clients that experienced longer down times. We had every available resource working on resolving the issues as quickly as possible. We keep our clients updated through netstatus.westhost.com every 20 minutes on progress that was being made.

I have sent you (LWC) an personal message to look into your request. I look forward to hearing from you and will make sure you are taken care of.

Adam Croshaw