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J_M
01-11-2011, 02:34 PM
is there a page like this for cPanel Sites?

http://netstatus.westhost.com/

thanks

j

jneeley
01-11-2011, 04:54 PM
We are in the process of creating more tools like this. Basically making our net status page more robust.

J_M
01-11-2011, 05:44 PM
We are in the process of creating more tools like this. Basically making our net status page more robust.

you may want to change the auto-response on the "live chat" which links to the old network status page until this gets updated - "If you are unable to access your account, please also check our Network Status page."

This should help taming the use of LiveChat and tickets.... I guess what I'm trying to say is better now than later.

thanks

jneeley
01-14-2011, 12:06 PM
We have now updated the net status page (http://netstatus.westhost.com/) to include cPanel servers. This is the first step to making this tool more robust :)

J_M
03-10-2011, 05:37 PM
is the net status page "smart" and reports problems without input from admins?

unfortunately I've needed to check on it over the past couple days because my server has been down (it's been down all day today), but each time that I notice a problem the netstatus page reports "all good" until much later in the day.

wildjokerdesign
03-10-2011, 08:11 PM
I think that the net status page still needs input from the Admins at least for the messages at the top of the page.

J_M
03-10-2011, 08:28 PM
Hi Shawn

I assumed that the top comment area was manual, but I was hoping for the bottom chart to be part of a larger plan/system.

Other than clients sending in tickets or chats about down servers, is there any active monitoring that alerts admins?

regards

j

wildjokerdesign
03-11-2011, 06:04 AM
Yes the system is monitored. Not sure of the scope of the monitoring or how it is done but I know that if a server goes down they are aware of it without someone calling in. :) I think the output on the bottom is automated but on that page I think maybe it is not "real time". In other words it is not directly linked into their monitoring system but some how gets notified by or contacts the monitoring system. I imagine that is why WestHost is working on updating the system.

Also remember this is monitoring the servers and not the individual accounts. A server can be fine but there can still be a problem with the account itself. For example on the older Site Manager accounts the server itself can be operational but an individual account service could be down and a restart of the account needed.

wildjokerdesign
03-11-2011, 06:10 AM
In regards to the fact that only the server itself is monitored and not individual accounts. I don't think it would be feasible for WestHost to monitor this. I mean technically I am sure they could but since we have control over (depending on account type) turning services off and on or even if they are used it would not really make sense for them to monitor on that level. Such monitoring should really be up to us to configure and manage.

J_M
03-11-2011, 06:13 AM
Hi Shawn

It would be good if they do update this. If I have a problem the first place I check is the status page, and usually it's not posted yet, which means that I need to contact tech support because I don't know if they are aware of the problem. If the problem is on the net status page I don't need to go any further because I know that it's being looked at.

So, a better net status page would free up much of the tech support time, and customers would know without much effort or time that problems are being addressed.

regards

j

J_M
03-11-2011, 06:17 AM
>In regards to the fact that only the server itself is monitored and not individual accounts. I don't think it would be feasible for WestHost to monitor this.

I agree, they only need to update the server problem notifications, which seem to be lagging. And, once this is done, tech support would have more time to address individual problems. But as it is, I'm sure that when a server goes down and there aren't any posted errors on the net status page the tech support team is bogged down with answering messages about something that should be on the status page.

wildjokerdesign
03-11-2011, 06:36 AM
Yes I agree with you on that. :) In fact it would even be great if the support ticket system along with chat and phone could somehow know when a server is down. Chat and phone would be a challenge to do this but perhaps the ticket system could be notified since it is tied into our accounts. I know they are working on a new solution for the support ticket system also that gives them more control.

J_M
03-11-2011, 06:48 AM
>In fact it would even be great if the support ticket system along with chat and phone could somehow know when a server is down.

if netstatus page is the most up to date info, it might be good to have every tech support event (click to contact, click to chat, etc) redirect to the netstatus page first.

I'm not sure what we have resolved : )

Are we assuming that the netstatus page is not automatic and the netstatus page is updated as soon as the admins know that there is a problem?

wildjokerdesign
03-12-2011, 07:10 AM
You are correct, I don't know that we resolved or solved anything but hopefully we are giving WestHost some good ideas. :)

jneeley
03-14-2011, 11:38 AM
Good thread guys, thanks.

The new dashboard will have a message & support center that will display specific information about the server an account is on. Additionally upon logging in we will have a small icon that will be green when the server is humming and red when it's not. You will then be able to check the message center for details about the server, some automated when it comes up and down and some manual like details about the issue.

We're still developing this and of course it may change a little from what I've described but the whole point is that it'll contain information specific about the server your on.

ifurniss
04-24-2011, 03:38 PM
The netstatus page is very close to real time. We do constantly monitor the servers for any high load or other reported issues.
Individual accounts that operate as VPS [either the Site Manager or the cPanel Cloud accounts] are not individually monitored and we need to be contacted to provide assistance.
If there is an issue causing several individual accounts to have trouble, we are often able to track that down and resolve it for those account simultaneously - this is usually a server issue.

I recommend having your own system for monitoring your site. Google Analytics is one of these methods.
http://www.google.com/analytics/

As always, please contact Tech Support at any time. We are on-shift 24/7.