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View Full Version : The Future of WestHost 3.0 (Site Manager)



jneeley
01-10-2011, 02:02 PM
A few of you have asked what our plans are with regard to the Site Manager platform and the future of it. We’re sending a newsletter to everyone today on this platform with special offers related to it but we’d like to finish the newsletter topic here.

Foundational to understanding everything hereafter revolves around knowing the difference between the platform you are on and the platform we use for all new accounts. These two platforms are quite different: one not necessarily better than the other, just different. For this reason we will no longer refer to our platforms as 3.0 and 4.0 but rather after their software. 3.0 will now be referred to as “Site Manager” and 4.0 will now be referred to as “cPanel.”

Site Manager Virtualization Powered by Sphera

The Site Manager platform revolves around virtualization software called Sphera. Sphera’s primary capacity and the key differentiating factor is its ability to run independent instances of core Linux applications like Apache, MySQL etc; therefore requiring more CPU as each account on the server makes independent requests to those core applications. This functionality also gives the end-user, you, special access to customize core applications without affecting other users on the server. With its ability to be customized, Sphera has been great and desirable for our clients but, if they want to switch a platform dissimilar to Sphera, causes technical difficulties in connecting all the backend parts and pieces.

This technology still works today and is as functional as is has always been. While we will continue to support Sphera, it is not being developed any further by the parent company Parallels. Several years ago Parallels purchased Sphera and decided to essentially close its own doors to further development shortly after the acquisition. Thankfully our own developers know Sphera (probably better then Sphera knew Sphera) and will continue to maintain and support it but don’t have the ability for added development. It is for this reason that all plans purchased after mid November 2009 are placed on a different platform centered on cPanel.

Efficiency Through cPanel

cPanel runs one instance of the core applications such as Apache, MySQL, etc. per server. Because cPanel clients essentially share these core applications they can not apply the same customizations and do not have root-like access.

Through cPanel we tune our servers much differently with only one instance of the core applications running. As a result cPanel is much more efficient by accomplishing most of the same tasks with less resource utilization on the server. Global performance, from the perspective of the end-user, does not change much between the two platforms because we take care of the difference on the back end through technical load balancing methods.

Migration Through Automation, Unavailable Now

When we initially moved to the cPanel platform we wanted to make an automatic tool to migrate everyone with the intelligence to give commands like, "all you right here (on Sphera)… move over there (to cPanel)." After extensive research and continued development hours we've found that making a tool like this is comparable to making a tool that can migrate all Windows applications to a Mac and expect it to function the same way... it's just not available with our current technology.

Our Site Manager platform road map for the next few years is clear and we’ll keep it alive. Our experience tells us not to predict beyond that so we continue to research, test, explore, and find new solutions every day to provide the premium services you expect; and expected when we started doing business together. We're constantly seeking new developments to provide you the functionality of Sphera, without Sphera, so until we come to that point we'll keep your hosting solution alive.

Our developers have created an analysis tool that provides information about the feasibility to move to cPanel. In a nut-shell it raises potential red flags you should watch for if you choose to move to cPanel. For those who are interested you can contact the technical support team (http://members.westhost.com/contactus.html), request them to analyze your account and send you the results.

We’ll Deliver, No Account Left Behind

We want you to know we won’t abandon you; it does not make sense from a business perspective and it conflicts with our guiding principles of moral integrity, transparency, cooperative service and progression.

You came to us knowing about our premium level of hosting, and will stay with us based upon our continuation of that promise. We fully commit to enduring and exceeding your expectations. That could sound a little cliché but I can honestly say we are constantly thinking about our clients and how we can help; especially you, who have been with us for years. We want what’s best for everyone and are doing our best to make that happen.

As a token of our appreciation, and commitment to you we’ve applied a free upgrade to the specs of all Site Manager accounts. In addition, if you haven't seen them already, we given you a few coupon codes in the newsletter sent today to enhance your hosting experience.

We would love to connect with you, if we haven’t already, on Twitter (http://twitter.com/westhost), Facebook (http://www.facebook.com/pages/Providence-UT/WestHost/52162141079) and our blog (http://www.westhost.com/blog/).

LWC
01-11-2011, 02:01 PM
We encourage you at some point to go get the details and participate in an open conversation go to the forum post here (http://forums.westhost.com/showthread.php?15695-The-Future-of-WestHost-3.0-%28Site-Manager%29).
Except that forum post is a closed conversation.


We’ve applied a free upgrade to the specs of all Site Manager accounts. In addition, if you haven't seen them already, we given you a few coupon codes in the newsletter sent today to enhance your hosting experience.
What do you mean by "to the specs"? The new accounts are more expensive. For resellers specifically, the cheapest new package costs $50, while the cheapest old one costed about $27.95. Did you mean we can upgrade to the same specs/prices? The coupons just make it free for 2-3 months, but then you get the new prices.

jneeley
01-11-2011, 04:05 PM
Except that forum post is a closed conversation.

I am trying to find out why it didn't post your comment initially. I got it to display by "moving" it to this thread.


What do you mean by "to the specs"?

We have upgraded all the Site Manager (3.0) accounts and yes the new plans are different. The cPanel reseller plans are on a cloud hosting platform which has advantages and disadvantages; one disadvantage is that they are more expensive. The coupon codes will give you 2 months free without paying anything (as long as you choose monthly billing) and when you finish migrating and cancel your Site Manager account we'll apply any remaining credit to the new cPanel account

jneeley
01-14-2011, 03:28 PM
You can now post to this thread. I found out how to change the permissions on this particular forum to allow this to happen; previously it was closed.

LWC
01-15-2011, 10:14 AM
yes the new plans are different.
Even with a few free months, why would I want to pay differently (i.e. about double what I pay now)? If I wanted to pay so much, I would have paid it originally.

wildjokerdesign
01-16-2011, 06:49 AM
To me it only makes sense that the cost of hosting would increase. In fact I have always been pleasantly surprised that WestHost does not raise the price of packages for current customers. I think it is the only service I subscribe to that does that. I know my electric, gas, cable, phone and other such services have almost doubled or more since I first started with them. :)

jneeley
01-17-2011, 09:07 AM
why would I want to pay differently?

Reseller plans on Site Manager and cPanel are even more different than regular shared hosting accounts; certainly can't compare apple to apples with this. If price is your only criteria, which is likely not the case, then pre-cloud plans (some cPanel included) are much better and you should stay where you are.

The benefits to the current reseller plans are that you get 100% dedicated resources; they are not configured on a shared hosting server but rather in a cloud environment. Excluding the benefit of dedicated resources the cloud also has the ability to heal itself. A cloud is essentially a large cluster of servers configured together to make a massive resource engine that communicates internally. With a large percentage of the clouds resources always sitting in stand-by mode it creates an opportunity for fail-over measures to be implemented; ie if one part (server) on the cloud starts failing then a stand-by section takes over keeping the data live. We will be enhancing our cloud platform even more later this year to make this even more flexible.

I don't fully know what situation you're in but if you don't like what's offered now just wait a little while because we're always working to enhance our hosting solutions.

@wildjokerdesign, good comments as well; helps us see this in a very practical way.

wildjokerdesign
01-17-2011, 10:34 AM
I think when you are looking for a hosting company and looking at their plans you have to consider what is important to you. For example I would think that a cloud account would be very important to a site that depends on being up for it's revenue. Shopping carts, resellers offering hosting ect just can't afford to be down and they should be generating the income that supports the added cost. Then there are sites like one I manage that is more of a club for folks to connect up that is a pretty narrow subject matter. It caters to puppeteers and is simply a forum where they can hang out and exchange ideas. I provide it free of charge as a service to the puppet community. While I want reliable hosting, it is not going to hurt me or my members if the site can not be accessed for a period of time. Thus I don't see the need for spending the extra money for cloud hosting.

LWC
01-17-2011, 05:12 PM
Money is a problem when you're asking for double the price, especially as the old packages came with a "99% up time" guarantee.

maida
01-17-2011, 06:42 PM
I have a reseller account with many clients on it, as well as many clients who signed up with their own accounts with WestHost that I manage.

If I'm reading the email about the platforms correctly, if I want to stay with Site Manager, I don't need to do anything right now.

Eventually, when you do find a way to do a full migration, then you will migrate all existing Site Manager accounts to cPanel.

In the meantime, the cost of staying with Site Manager is the same, but there will be an increase when migrated to cPanel.

Is this right?

wildjokerdesign
01-17-2011, 09:16 PM
Yes Maida that is correct. Although I don't believe that WestHost is going to require clients to move to cPanel if they don't want to even if they could work out an automated migration system. Now it may be that at some point they can find an alternative to the Sphera system or at least that is what I read in to this. "We're constantly seeking new developments to provide you the functionality of Sphera, without Sphera, so until we come to that point we'll keep your hosting solution alive." Perhaps at that time they would want to try and migrate or move existing Site Manager accounts to a new system but that was not really clear. Perhaps Jake can expand on that comment.

LWC
01-18-2011, 03:47 AM
Maida made me realize another thing - upgrading also means charging my clients double their price (or at least paying more so eventually all clients combined would cover the increase). So it's not exactly between me and myself. The more clients refuse, the more the rest will unknowingly have to make up for them (hmm, maybe that's why it costs so much more).

jneeley
01-18-2011, 10:21 AM
We don't have specific plans for a mandatory migration from the Site Manager platform and if you don't want to move to cPanel right now then you don't need to. As I mentioned in the initial post/newsletter the software Site Manager runs on is not being developed any more by the parent company so it won't be an eternal solution which is why we're looking for other solutions for everyone that wants it. Some of our research suggests that some accounts, how they are configured and what is installed, will never work with cPanel or other common platforms unless some the account owners change their configuration and update the installed applications.

I also mentioned earlier that we'll be launching a more flexible cloud solution in the next year. This can certainly be a (maybe THE?) solution for everyone on Site Manager who needs that functionality. We obviously still have work to do before this goes live but I say this as a tickler that we are indeed delivering solutions.

@LWC, the cost is more because the platform is different. The cloud is more reliable than a shared server because of what I've said previously. We're not just charging more to charge more, the platform is different and our costs are higher (one of the benefits of the new cloud solution will be flexibility in price too).

LWC
01-19-2011, 08:47 AM
The platform is different and our costs are higher.
I understand how you feel, but my programs will work just the same. And if that's how I feel, imagine how it would feel explaining the upgrade to end clients who don't (and shouldn't) care what cPanel is. If you said "your sites will load in half the time" that would be a different scenerio. But if the only noticeable change is up time, then like I said it was already "99% up time" before the change.

whtra
01-19-2011, 01:25 PM
As a token of our appreciation, and commitment to you we’ve applied a free upgrade to the specs of all Site Manager accounts. In addition, if you haven't seen them already, we given you a few coupon codes in the newsletter sent today to enhance your hosting experience.

I am currently a 3.0 (Site Manager) Reseller thinking of changing to cloud reseller and did not receive the newsletter that you mentioned. Where can i view this?

I also have some questions about how Cloud Reseller will handle mySQL files when transferring.

If I understand correctly in Cloud Reseller the cPanel WHM would control one install of mySql shared by my cloud reseller plan. Is this correct?

Regarding databases;

Would I need to export, from 3.0, using phpmyAdmin, each of my cllient's individual database tables?

Can they still keep their individual mySQL passwords?

How would I configure this in cPanel WHM?

Thank You
Terri

jneeley
01-19-2011, 03:26 PM
Thanks for asking :) You can view the newsletter here http://www.westhost.com/newsletters/client-communicator/jan2011/

I will have a tech support person respond to your other questions.

wildjokerdesign
01-19-2011, 03:38 PM
I may be able to answer your questions about MySQL. You will need to transfer all the databases and their tables to your new account using either phpMyAdmin or via command line. Depending on how many clients you have this could be a pretty big task by phpMyAdmin. You actually have to create the databases and users that you have on your Site Manager account manually over at your new cPanel account. This FAQ over at my site well give you more details of the process. http://wildjokerdesign.net/faq/how-do-i-move-my-30-database-my-40-account

It sounds like it might be a good idea in your situation to contact WestHost direct via support ticket and ask them to evaluate what it would take to move.

golsen
01-19-2011, 04:17 PM
whtra - Yes the database(s) will need to be exported from 3.0 and then imported into the 4.0 environment. You can do that either way as 'wildjokerdesign' stated (command line or phpmyadmin). You would have to create the databases and users on the 4.0 environment and then import the tables/data to it.

The best thing to do in order to find out what this migration will consist of is to submit our support team a ticket at: http://members.westhost.com/contactus.html requesting us to analysis your account for the migration. We will then respond to that ticket letting you know what all needs to be done regarding the migration.

I hope this helps, please let us know if you have any further questions.

whtra
01-19-2011, 04:36 PM
Thank You for the information; jneeley, wildjokerdesign & golsen.

I will submit a ticket to the support team requesting an analysis.

whtra
01-20-2011, 01:22 PM
I have received the analysis results from the support team for migrating from Site Manager to cPanel. It looks like there are only a few issues.

I have some questions that might be answered here regarding a change form Site Manger Reseller to cPanel Cloud Reseller.

What Xen brand/release is used for Virtualization? Is this still vps.net?

Will there be dedicated resources for the Cloud Reseller vps like in 3.0 such as:
Dedicated Web Server
Dedicated Mail Server
Dedicated Database Server
Dedicated FTP Server
And would my client's share these resources with only me?

Where can I find what applications are available in the Softaculous Application Installer?

Are OS and Applications updated automatically as they are in 3.0 and is this included in the plan at no additional cost?

Can I install other software outside of Softaculous?

I currently have my own domain name server. Can this continue on Cloud Reseller at no additional cost?

Can there be parked/secondary domains in the accounts?

In the analysis support stated:

(If they don't have IMAP or Dovecot installed:) Your email currently uses POP3 protocol. It must first be upgraded to IMAP (specifically using Dovecot IMAP Server) in order to copy all existing mail to the new account.
Does this mean there is no pop3 email in Cloud Reseller? The reseller page states:
POP3/IMAP Support?

I'm sure there are more but that is all for now.

Thank You
Terri

wildjokerdesign
01-21-2011, 06:48 AM
Terri,

vps.net is a sister company of WestHost but I don't think that they use the same platform as WestHost. There may be similarities but they are separate entities.

I am not real sure about your question about dedicated resources so I'll let someone from WestHost answer that one. :)

I am not sure if there is a list anywhere of the applications available in Softaculous but I can tell you the list is a lot more extensive then in Site Manager. If there is a specific program you are concerned about I can check on it for you.

Updates to the OS should be handled by WestHost. Updates to programs available via Softaculous must be done by you but they do provide upgrade abilities via Softaculous. Just like in Site Manager you can install many things yourself like PHP and Perl scripts. You don't have access to the GNU tools like in Site Manager so you can install anything that requires root or root like access and the command line programs configure, make and make install.

Again in regards to running your own Nameserver, I am not sure of the answer so I'll let WestHost handle that.

Yes you can have parked and secondary domains. Have a look at the documentation for cPanel. http://www.cpanel.net/support.html That well show you what you have available to you. Specifically on that page check Website owner documentation. You also have some access to the API.

cPanel accounts do have POP3 but in order to copy over any existing email your clients may have on the server you need to do it via the IMAP set up. It is not too painful. I really should write up a article on how that is done. Maybe I can get to that in the next few days, or perhaps one of the WestHost techs have already done it over on their blog. I really need to keep up on the blog better.

Feel free to ask more questions. I'll try my best to answer them.

wildjokerdesign
01-21-2011, 07:32 AM
Thought I would give a couple specifics on the IMAP/POP3 mail move.

When you install Dovecote on a Site Manager account it creates /var/spool/maildirs/[USERNAME] Inside that directory you'll find three directories tmp, new and cur.

Ok now over at your new cPanel account you are going to see something like this /home/[USERNAME]/mail Inside of that directory you should see some symlinks for each email address. This is only after you have created the email addresses via cPanel. They link to the example.com directory you see in that same directory and then to directories inside of that. If you get to those "user" directories you'll see the same three tmp, new and cur directories that you had over at the Site Manager account. That is where you transfer the mail files to. :) I know that in words it is kind of confuseing but once you are actually looking at the set up, it should become clear. One thing I did not mention is that in /home/[USERNAME]/mail there are also the three tmp, new and cur folders. These are for your default user account. In other words just like over at your Site Manager account you have an email address for the main username. I think most folks on both systems have no idea this account is there and I bet most the time it fills up with junk. :)

whtra
01-21-2011, 09:19 AM
Thank you Shawn (wildjokerdesign) for all of the great information.

I have been researching the cPanel & WHM website.
I do web design. I have used cPanel ( For a client on another hosting company). But not Web Host Manager. So I wonder how WHM compares to Server Manager. I logged into the demo (both on Westhost & WHM) but the meat and potatoes services are not available to view such as database servers, etc.

Re:
You don't have access to the GNU tools like in Site Manager so you can install anything that requires root or root like access and the command line programs configure, make and make install.
Are you referring to GNU Compiler? If so that is over my head I never used that. I mean can i manually install applications, such as a second install of wordpress or an application that is not in Softaculous?

I though of another question you might help me with.
In WHM can domain accounts (clients) be assigned either POP3 or IMAP email?

Thank You Shawn


P.S.
I do still hope to hear answers yet to my questions about:

What Xen brand/release is used for Virtualization? Is this still vps.net?

Will there be dedicated resources for the Cloud Reseller vps like in 3.0 such as:
Dedicated Web Server
Dedicated Mail Server
Dedicated Database Server
Dedicated FTP Server
And would my client's share these resources with only me?

I currently have my own domain name server. Can this continue on Cloud Reseller at no additional cost?

wildjokerdesign
01-21-2011, 12:33 PM
Yes I was referring to GNU Compiler. If you have not used it then you are fine. :) Yep you can manually install Wordpress or any other PHP program for that fact if you want to although unlike Site Manager, Softaculous lets you install as many instances as you want of a program and where you want it. It also handles setting up the database for you.

I've installed quite a few things that are not available via Softaculous with no problems at all.

More then likely though you are more concerned about moving the current WP installations you have which is why you asked about this. Just remember when you move those current WP files from your Site Manager accounts to the new cPanel accounts that you need to make the changes to database name and username. They are now prefaced with your main username so the old setting won't work.


In WHM can domain accounts (clients) be assigned either POP3 or IMAP email?
No I can't find anyway to restrict them to just one or the other. They get to choose how they want to access thier mail themselves. Unlike in a Site Manager if you want IMAP, POP3 is not disabled. You have both. :)

jneeley
01-21-2011, 01:29 PM
@whtra, thanks for the questions, surely others are thinking the same thing.

As Shawn mentioned VPS.NET is our sister company and the cloud configuration for WestHost is the same as VPS.NET; Xen virtualization, cloud tech, etc.We do some things a little differently in that it's fully managed and all installs include cPanel/WHM. The cloud offering will be even more different later this year however, still developing the features :)

The resources for the cloud are fully dedicated thanks to Xen virtualization. One of the reasons we chose Xen over Virtuozzo, for example, is for it's ability to actually dedicate the specs. Because we include cPanel, your mail, database, FTP servers are automatically installed and you set them up through the control panel rather than manually. Some use the cloud to set-up a mail server (I send newsletters through a cloud mail server), or database server but if you buy a cloud plan then your mail, database, etc are all installed as a service inside the VPS and they are totally dedicated to you. We can't/don't oversell resources on the cloud.

All the services would share the same resources so if you have a Basic reseller with 1.2GHz, 752MB RAM etc. then your VPS shares those resources. Anyone else you put on your VPS would also share those resources.

You can use your own domain name server for the cloud reseller accounts with no extra charge.

dhartman
01-23-2011, 09:10 PM
Do I understand this correctly? I can upgrade mysellf and get three months to do it at no charge. If I select quarterly billing and enter the correct code. Why didn't you guys do this in the first place?

The following is from the newsletter.

Lastly, although we can't conduct the migration for you, we realize that many of you would like migrate to the cPanel platform yourselves. If you choose to do so, we want you to have enough months to comfortably move your data, configure databases, set-up email users, etc. therefore we've made it financially convenient through the following coupon codes.

HAPPYNEWYEAR083 – First 4 months free with no commitment and no initial payment* on any Web hosting plan.
HAPPYNEWYEAR105 – First 2 months free with no commitment and no initial payment* on any Cloud hosting plan.
HAPPYNEWYEAR116 – First 2 months free with no commitment and no initial payment* on any Reseller hosting plan.
HAPPYNEWYEAR043 – First month free with no commitment and no initial payment on any dedicated server.

In addition to a discount, we'll apply any remaining credit from your current plan to the new plan once you've finished migrating to cPanel and closed your Site Manager account.

So is this a gimick or just a sneaky clause ?


*To avoid an initial payment you must choose the quarterly billing cycle (monthly billing if you choose Cloud or Reseller). After the first billing cycle ends and it becomes time to renew, you may change to a different billing cycle for a less expensive monthly rate. Coupon code works for any billing cycle but if you choose a billing cycle that is more than the free period you will simply pay for additional months. For example if you choose shared hosting with an annual billing cycle you will pay for 8 months instead of 12. Code expires March 1, 2010

I have requested an analysis of my account for migration, What will that tell me ? What is involved in this migration?

Thanks
Don

jneeley
01-24-2011, 10:13 AM
@dhartman, thanks for bringing this up. This is something that I can understand needs explanation so I'll try to be a clear as possible :)

The coupon code is set-up to give the first 4 [2, 1] months free so if you get a three month plan at first (it can be changed easily later) it does not charge you anything. If you get a 12 month plan then it will still subtract the 4 free months but you have to pay for the remaining 8 months in the billing cycle. I wanted to have the ability to just give 4 months free for any billing cycle but our billing system could not do that so this is the work-around that we created. I am sorry that this needs explanation, I really don't like that you had to ask this question but feel free to contact me if you have any problems whatsoever with it. The point was to make it is easy as possible to get a cPanel plan if you wanted one without having to pay for two plans at the same time.

If you wanted a plan with a less expensive monthly price and don't want to pay anything initially then get the 3 month billing cycle on the order form, and submit it with the code from the newsletter. Once your account has been set-up you can login to it at cp.westhost.com click on Billing > Services > Modify Billing Cycle > change to desired cycle.

Because coupon codes get out in the wild so easily, and this one could create major problems in the fraud arena, we had to put an expiration date on it but that DOES NOT mean you can't have same deal if you want it at a later date. If you want or need to wait after March 1 let me know and I can get you a personal code, no questions asked. I have also told this to our billing manager so they can help you as well.

Definitely not a gimmick or clause, just us trying to work with our billing system and trying to keep clients excited about us :)

whtra
01-27-2011, 11:13 AM
More then likely though you are more concerned about moving the current WP installations you have which is why you asked about this. Just remember when you move those current WP files from your Site Manager accounts to the new cPanel accounts that you need to make the changes to database name and username. They are now prefaced with your main username so the old setting won't work.


From CPanel/WHM:
With version 11.28, cPanel & WHM introduces the Database Mapping feature. This feature lays the groundwork for providing more flexibility in naming databases and database users.

In the past, cPanel has always prepended an account's username to any database name or database username created by the account (for example, a database might be named "user_dbname"). This changes with the addition of the Database Mapping feature.

In cPanel 11.28, Database Mapping provides the following benefits:

1. Accounts transferred from non-cPanel servers, such as those running Plesk or Ensim, will no longer have the cPanel account name added as a prefix to the names of databases and database users. This means applications like blogs and forums should work with minimal (or no) changes after transfer.
2. Server owners can disable use of the database name prefix server-wide. If a server owner chooses this option, databases and database users will no longer be created with the cPanel account as a prefix (for example, a database could be named "dbase" instead of "user_dbase"). This option is not reversible.

What version of CPanel/WHM will be used for Cloud Reseller Plans? And could this apply?

Thank You
Terri

wildjokerdesign
01-27-2011, 11:55 AM
Well WH is using cPanel version 11.28.64 but I am not seeing any references to Database Mapping in either cPanel or in WHM. I wonder if WestHost has opted to keep the prefixes?

whtra
01-31-2011, 03:34 PM
The cloud offering will be even more different later this year however, still developing the features

Can you give us a hint, if this will be different for resellers? I dont want to move me and my clients until I am sure about the hosting.

I am pretty sure I want a Xen Hypervisor server, from my research, not Parallels Virtuozzo?

One reason I need to change is that now that Westhost is a shared environment, the Sphera(Purchased by Parallels) VPS's seem to be in the shared environment as far as memory and cpu resources go like Virtuozzo.

Browser wait times, on the front end and even in the backend Site Manager seem forever sometimes.

From what I understand the Cloud Reseller has dedicated Ram & CPU?

So if there is wait time it will be because of my resources alone and can they be upgraded?

I am getting close to a decision
Thank You
Terri

jneeley
02-02-2011, 12:08 PM
The cloud solution coming later this year will still be based on Xen. We prefer over Xen over Virtuozzo because Xen fully dedicates resources (RAM, CPU, bandwidth, etc.) while resources on the Virtuozzo platform are not completely dedicated, although some may argue against that, not sure what they'd say but they may disagree. :)

The cloud engine software will be provided by our sister company, OnApp, and allow for us to give clients resources in a unique way; it will be more scaleable. Most clients won't know or ever see the software interface for the cloud because this is what controls everything on a global scale. It is cool, however, for clients to know they are on the most advanced cloud platform available, bar none! :)

The current cloud platfrom uses the same tech, as I mentioned before, but does not have the ability to scale up and down as needed. If you buy the smallest plan and need more resources you just upgrade to the next plan.

Does that help with your questions? I'd be happy to call you sometime as well if that would be beneficial to you.