View Full Version : WestHost 4.0 Beta Testing

04-28-2009, 11:25 AM
I wanted to take a moment to update all of our 250+ WestHost clients that have willingly signed up for our beta test on the new 4.0 platform with cPanel. We are anticipating beta will launch within the next couple of weeks. We have put a lot of hours into this new platform and we are working on the final pieces of development. The next step will be to perform an alpha test within WestHost to ensure the platform is solid for beta. We will then launch beta shortly thereafter. You will receive a formal notice via e-mail no latter than five days before beta begins. This notice will include all necessary instructions on setting up your cPanel account and any other pertinent information.

Thanks for your patience. We're excited to see the new platform coming together and are anxious to roll it out to new WestHost clients.


05-27-2009, 08:26 AM
Well, one month has passed and still no beta launch. I do want to express my appreciation to each of you that have signed up and your patience while we continue to work on WestHost 4.0.

The past month has been very busy while we continue to work on code development and product design. I believe the extra time invested into the product is going to pay big dividends for clients that use this new hosting platform. We still have a bit more work to finish before we start our internal alpha testing. Once the alpha testing is complete we will announce and launch beta. Expect that to happen in mid to late June.


09-02-2009, 04:18 PM

I wonder if you could do an update to this thread on the status of the beta testing. I actually it might be nice to simply send out an email to all those signed up for the testing. I think I am, but never really got any solid confirmation on if I was or not. :)

09-02-2009, 05:51 PM
Thanks for the reminder Shawn. We have been working diligently through our alpha testing of the 4.0 environment and I'd say we're getting real close. To say it has been a large project is simply an understatement. Our developers and administrators have put in many hours getting this platform ready. I am excited to get this product out to you, our beta participants, so you can see the many improvements this new platform will bring.

I admit the time line in the past has not been accurate and I do apologize for that. But now that alpha testing is wrapping up I am confident beta testing will begin within the next 2-3 weeks.


09-18-2009, 05:52 PM
Can you give us an estimate of the time between beginning Beta Testing and when we'll have to convert? We all need as much lead time as possible.

WestHost still hasn't answered my ODBC question (http://forums.westhost.com/showthread.php?t=13701) saying you needed to get further along in testing & design to let us know. If you drop ODBC, we won't be able to easily use you as a host.

The closer to WH4 Release, the more you need to communicate!

WestHost - JFillmore
09-21-2009, 01:49 PM

Thanks for pointing out your OBDC question that we missed. I have posted an answer in that thread.

By "when we'll have to convert" I assume you're referring to when we'll be migrating clients off of our current "3.0" hosting environment. If so, the best indication I can give is that the time period will be measured in months. It is no secret that the migration is going to require a significant amount of planning and testing to ensure all of our clients' concerns are addressed. If I misunderstood your question please let me know.

09-23-2009, 01:18 PM
I'd like to get a bit more clarification on the mandatory move timeframe to WH4.0, i.e when our WH VPS accounts will no longer be available.

Are our WH VPS accounts "safe" for atleast 6 months (mar 10), 9 months (june 10), 12 months (sept 10)?

Migrating to other platforms (VPS or not) is a significant task, and we'd like to know when the rug will be pulled out from under us in this respect.

09-23-2009, 06:14 PM
I doubt you are going to get an answer on that one. :) This might give you an idea though, they still have not started the beta testing on the new system. I would imagin that beta testing would be at least a two week process then they would spend some time working out any issues they found with the beta testing. Then they would start singing up new clients with the system. Then they would slowly start notifying current clients they they needed to make the migration and as stated above that would be period of months that they would give notice. I bet we are looking at no sooner then the beginning of next year.

WestHost - CReeves
10-02-2009, 11:09 AM
Dear WestHost Clients,

We are excited to announce that our Beta testing will being on Tuesday October 6th at 9:00am. We would like to thank in advance those of you who have volunteered to help us with this project. There has been a lot of work put into the new WestHost 4.0 platform thus far and we are excited to gain additional insight from our clients. Those of you who have volunteered will receive an email with further instructions. Thank you all for your patience as we have diligently worked on this new platform.

10-03-2009, 12:26 PM

can you answer my question from above to the best of your knowledge?

Until when are we likely NOT have to migrate away from our existing VPSes?

10-03-2009, 05:50 PM

They are not going to be able to give you a specific time frame beyond what they have already mentioned. They won't make the move until they are satisfied that everything with the new system is solid. That means they don't want to rush things. This is a good thing really. :) It really is a no win situation for them. If they give a date and then can not meet it because they want to work out the kinks more or add features before release then they get slammed by folks. If they don't give folks a date they get bugged about when it is going to happen. I know I wouldn't want to be in their position.

WestHost - CReeves
10-05-2009, 08:21 AM

We can definitely understand your concern with this question. Once we are finished with Beta we will then move into the launch stage for WestHost 4.0 with new accounts. After we are satisfied with the launch we will begin to create a migration schedule for existing clients. As Shawn mentioned it would be extremely difficult in determining when this migration will begin. However having said this, the migration will be coming and it is clear that we will no longer be offering a VPS solution through WestHost. While the new WestHost 4.0 platform will be an upgrade for most for those that need a VPS solution can begin to make your plans to transition over to VPS.NET at any time. WestHost unfortunately is not going to be a long-term VPS solution since the technology we have employed is at end of life. While you still have ample time to make a decision you could move over to VPS.NET at any time.

10-28-2009, 11:27 AM
Is there any feedback on the Beta? I went to sign up for my test platform today (I've been busy) only to find that the Beta test ended yesterday :(

I'd be interested to hear people's experience.

10-28-2009, 05:24 PM
Well WH 4.0 uses cPanel, WHM and Terra Panel. The last I think is a "home grown" panel that is used at some of the sister companies of WH. It is your front end to your account and from it you can review your billing information, submit tickets, add features to your account, request SSL certificates along with a couple other things. It is pretty slick although I would like to see some things added to it. From the feed back I got during testing they are going to be adding things to it.

Through that panel you can access either WHM (if you are a reseller) or cPanel. They have streamlined both quite a bit to make it a bit more intuitive which is nice.

We had always asked for more control over add on domains and email and cPanel does that. Cron has an interface also which is something that was requested. It has support for SPF built in both for adding the record and for server side checking of records of other domains. One neat thing is that cPanel has a "Getting Started Wizard" process that leads you through the basic set up things for a new account.

There is both Box Trapper and Email Authentication. From what I could tell they where kind of the same thing. It allows you to send a challenge email for emails sent to you asking folks to confirm their email address before their email is delivered. This can be set on a per email address basis. Don't think I would use it on all email accounts but might be nice for some.

One thing I liked was called Web Disk. It allows you to set up a shortcut on your desktop to your account that you can then drag and drop files once you have connected. I'll still use standard SFTP to do work on my accounts but I think for many beginners this is a nice feature.

You get interfaces to your logs for both viewing and setting up what you want logged.

Leech protect, hot linking protection and IP Deny are part of the security section.

There is both an advanced and simple DNS Zone editor.

Dureing beta testing they where using Installatron for adding programs like phpBB, Joomla ect but I think they are going to switch to another system for that. It was pretty nice though. It let you install the programs where you wanted to in your account instead of being forced to a default like with Site Manager.

We still have control over our databases and you can use the built in interface or phpMyAdmin.

There is an interface to Pear Packages and Perl Modules so you can control them via cPanel instead in SSH.

One thing I was disappointed in is the fact that not all accounts come with SSH access anymore.

I really was not able to test things as much as I would like since I am out or town right now.... that happened on the last beta testing also. :) I guess now I know how to make something happen... go out of town.

10-29-2009, 09:16 AM
Can you install more than one instance of a package if you host multiple domains on one account? At the moment I do this manually, but it would be nice for some people to do this from a web interface.

Also what happens if you host multiple domains? Do you still get email addresses set up for every domain as with WH3 or is the new interface cleverer? For example, can you send john@domain1.com to mailbox john1, john@domain2.com to john2 and jerry@domain3.com to jerry? Is the default still for jerry@domain1.com, jerry@domain2.com and jerry@domain3.com to go to jerry's mailbox?

Really disappointed to have missed the opportunity to try it out.

10-29-2009, 09:19 AM
One thing I was disappointed in is the fact that not all accounts come with SSH access anymore.

They removed SSH from their basic package some time ago. WH have also simplified the plans they offer - they no longer offer 3 personal and 3 business plans. I guess that the $3.95 plan market has been taken over by Facebook.

10-29-2009, 04:45 PM
Yep when you are installing a program it gives you the choice of what domain you want to install it for and what directory you want to install it into. You also have the same thing when you are adding email addresses. :)

11-03-2009, 08:00 PM
Yep when you are installing a program it gives you the choice of what domain you want to install it for and what directory you want to install it into. You also have the same thing when you are adding email addresses. :)

Yes, that was very nice. I could really use that. It would save me a lot of time with the manual installs, so I was really happy to see that feature. Overall I really like the new interface. I didn't find any show stoppers during my testing. At least, nothing that I could think of.