View Full Version : WestHost Client Connection - Volume VI, Issue II

WestHost - CReeves
03-03-2009, 10:14 AM
WestHost Client Connection
News & Updates from WestHost
Volume VI, Issue II

Contents of this issue:

*Important Notices
-WestHost 4.0
-Beta Test Participation
*Useful Tips
-WestHost Blog
*Recent Updates
-New Top Level Domains
*WestHost Reviews
*Get Connected
-Twitter, Facebook & WestHost Blog
*Current Specials / Promotions
-Winter Special
*WestHost Employee Spotlight
-Derek Gundersen: Technical Support
*Support Stats
-E-mail, Live Chat, & Phone

Important Notices

- WestHost 4.0 -

Many of our Technical Engineers and Administrators have been hard at work involving an exciting project scheduled to launch to new clients around the first part of April, and then to existing clients later in the summer. The focus of this project includes an upgrade of our current hosting platform from our Site Manager control panel to cPanel. You may have already read about this news on our WestHost Blog. For those who may not be familiar with cPanel, it is quite a bit more user friendly and you will also enjoy increased functionality. Our online account maintenance will also improve with this upgrade. The management of your billing and other important account information will be accessible directly from your control panel. No more separate forms that will be required when making account updates! Once we launch WestHost 4.0, all NEW sign ups will then be setup with cPanel accounts. Existing clients will be notified and upgraded sometime during the summer months. More details will be coming as those plans are finalized.

We are committed, and it is our top priority, to carefully handle each existing client upgrade so as to make the transition as seamless as possible. For more information please watch for e-mail notices, updates to our Blog and WestHost Connection newsletters. We are very excited about this upgrade as we know it will only enhance and improve your WestHost experience!

- Beta Test Participation -

We are currently looking for clients who would like to participate in the 4.0 beta tests. We will be starting the beta test within the next 4-6 weeks and we would like to have your participation. The beta test will last for approximately three weeks. If you would like to participate please fill out the following form: https://corp2.westhost.com/wh4betasignup/. Once you have signed up we will send you further instructions as we approach the beta launch date.

Useful Tips

- WestHost Blog -

We are now opening up the WestHost Blog for clients and other guests to share useful tips and ideas. This is a great opportunity to be featured on our blog. If you are interested in submitting a blog post then please send your request to guestbloggers@westhost.com. We recommend that your post not exceed 500 words. We will select the top 2-3 posts every month to feature on our blog so unfortunately, not every submission will be accepted. Do you have something of interest that you want to have featured on the WestHost blog?

Recent Updates

- New Top Level Domains -

WestHost has recently added dozens of new TLD’s to select when registering or transferring a domain. For details on which additional TLD’s we offer or for pricing you can view this on our order form in the drop down menus. If you have additional questions please feel free to contact us directly by phone or chat live with one of our operators.

WestHost Reviews

We would like to thank those of you who have taken the time to write a WestHost Review on how we have helped you in achieving your goals. We are optimistic that as you share your Web hosting experience with others they too can see the value of being a WestHost client. We love to hear your feedback and we would encourage others to also take the opportunity to share your story with us.

Get Connected

- Twitter, Facebook & WestHost Blog –

We would like to invite all of our clients to “Get Connected” with what’s happening at WestHost. Did you know that WestHost is on Twitter and Facebook? In addition, we would love to hear your comments on the WestHost Blog. Join our growing online community of WestHost followers and see what others are saying about us.

Current Specials / Promotions

-Winter Special -
We are extending our current Winter Special. New and existing clients are eligible for this offer and the price is guaranteed for the life of the account! Sign up today before this limited time offer runs out.
• $10/month
• 1,000 E-mails
• 1,000GB Bandwidth
• 50,000MB Disk Space
• No Setup Fee
• Dedicated IP Included

WestHost Employee Spotlight

Derek Gundersen: Technical Support

Derek is one of the primary anchors of our Technical Support team and carries with him a wealth of knowledge. He is a great troubleshooter and has a strong analytical mindset as he works to resolve issues. His expertise coupled with his experience at WestHost has made him extremely efficient and effective in helping each client he works with. Derek is also a good example for his peers through his commitment to our clients and his dedication to the success of WestHost. We feel fortunate to have Derek be a part of the WestHost team.

Current Technical Support Stats

Average E-mail Response Time – 40 Minutes
Average Live Chat Hold Time - 16 Seconds
Average Phone Hold Time - 1 Minutes 10 Seconds

Note: We recommend that whenever possible, use e-mail support. We
are better able to track problems, reply with detailed solutions, and
reserve phone lines for those that have quick questions or needs.
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