View Full Version : WestHost Client Connection - Volume V, Issue X

WestHost - CReeves
10-02-2008, 01:02 PM
WestHost Client Connection
News & Updates from WestHost
Volume V, Issue X

Our 10th Anniversary Referral Contest continues and we encourage everyone to participate. We have recently deployed several new site applications and updates to help enhance your experience. We also invite you to take an opportunity to check out our video tutorials in our Members Area. In addition, we have extended our offer to double the RAM on all of our standard dedicated servers through the end of October.

Contents of this issue:

*Important Notices
- 10th Anniversary Referral Contest
*Recent Updates
- New Site Applications & Updates
*Useful Tips
- WestHost Support Videos
*WestHost Success Story
- $50 Amazon Gift Certificate
*WestHost Employee Spotlight
- Patricia Russell: Billing Manager
*Current Specials / Promotions
- Dedicated Server Specials
*Support Stats
- E-mail, Live Chat, & Phone

Important Notices

- 10th Anniversary Referral Contest -

Many of you are taking advantage of our 10th Anniversary Referral Contest! Each time you refer a friend you can receive up to one free month of hosting AND you are eligible to win thousands of dollars in prizes! The contest is half way over, so hurry and take advantage of this unique opportunity before time runs out! For an update on the contest and to see if you are one of our top 10 contenders, visit our WestHost blog.

Recent Updates

- New Site Applications & Updates -

WestHost has recently deployed a batch of new site applications as well as updates to some of our existing applications. These new site applications will be available in one week. We encourage all of you to take advantage of these recent updates. The following is a list of new / updated applications:

- AtMail Open 1.0
- Dovecot 1.1.1
- PHP 4.4.9
- JRE 1.6
- ionCube Loader (compatible with PHP 4.4.8, 4.4.9, 5.2.5, and 5.2.6)
- Joomla 1.5.7
- WordPress 2.6.2

We are very excited about these applications and we know that these tools will help to enhance your experience!

Useful Tips

- WestHost Support Videos -

Have you ever called Technical Support because you had a problem that you were unable to resolve by reading through our documentation? In some cases having someone verbally walk you through your issue can be very helpful. In order to better assist you, WestHost has put together some great video tutorials. These tutorials will help you quickly address the most common questions, and they are just a few clicks away. Simply go to our Members Area and login with your primary domain name. From the landing page you will see a link to WestHost Support Videos. These videos range from helping you with your e-mail, SPAM protection, adding secondary domains to your account, and many other helpful tutorials. We invite you to check out this section the next time you have a question!

WestHost Success Story

- $50 Amazon Gift Certificate -
Has WestHost helped you take your Web site / business to the next
level? Have a success story involving WestHost that you would like to
share with others? Submit your story to WestHost, and if we use it,
you will win a link to your Web site from WestHost's Web site and a
$50 Amazon Gift Certificate! We invite you to check out some of our latest success stories http://www.westhost.com/client-success-stories.html.

Submit your success story online at:

WestHost Employee Spotlight

Patricia Russell: Billing Manager

Congratulations to Patricia Russell who is this month's employee spotlight for her outstanding contributions towards improving client satisfaction. Patricia has the important responsibility of heading up our Billing Department. As our Billing Manager Patricia has to pay close attention to detail to ensure that we are handling our client’s information in an accurate and secure manner. Patricia is well organized and she is always willing to share her time and talents. Whenever she is presented with a problem she devotes her full attention into seeing the issue through to resolution. She is quick to follow up with clients and keeps everyone informed. We appreciate Patricia for her many years of service and her contributions in improving our client’s experience!

Current Specials / Promotions

- Dedicated Server Special -

We are excited to announce that WestHost is offering DOUBLE THE RAM and reduced setup fees on all of our standard dedicated servers. This offer will run through the month of October and is valid only on new dedicated server orders. Now is the time to take advantage of this incredible offer!

Current Technical Support Stats

Average E-mail Response Time – 43 Minutes
Average Live Chat Hold Time - 16 Seconds
Average Phone Hold Time - 1 Minutes 33 Seconds

Note: We recommend that whenever possible, use e-mail support. We
are better able to track problems, reply with detailed solutions, and
reserve phone lines for those that have quick questions or needs.
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164 N. Spring Creek Parkway
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