View Full Version : WestHost Client Connection - Volume V, Issue VIII

08-07-2008, 11:29 AM
WestHost Client Connection
News & Updates from WestHost
Volume V, Issue VIII

We are excited about the recent release of several new site applications including Drupal 6.2, PHPList 2.10.5, and Zen Cart 1.3.8a. We have extended our reduced set-up fees on all of our dedicated servers and we are offering double the RAM on our Plan 1. We also encourage you to take a moment to read our Useful Tips section on accessing your e-mail.

Contents of this issue:

*Recent Updates
- New Site Applications & Updates
*Useful Tips
- Accessing Your E-mail
*WestHost Success Story Submission
-$50 Amazon Gift Certificate
*WestHost Employee Spotlight
- Matt McBride: Sr. Network Security Engineer
*Current Specials/Promotions
- Summer Special
- Dedicated Server Specials
*Support Stats
- E-mail, Live Chat, & Phone

Recent Updates

- New Site Applications & Updates -

We're pleased to announce the release of three new site applications. In addition, we have made some minor updates to one of our existing applications.

-Drupal 6.2 - New
-PHPList 2.10.5 - New
-Zen Cart 1.3.8a - New
-ImageMagick - Updated

We invite you to enhance your experience and enjoy the benefits of these new releases!

Useful Tips

- Accessing Your E-mail -

Having access to your e-mail can be critical to your success. At times obtaining this access can be difficult. Luckily we provide a couple of easy to use options for our clients that provide access as long as they have an Internet connection.

" If you are using IMAP with your account, install RoundCube Web mail through your Site Manager. Your IMAP e-mail will then be accessible via http://yourdomain.com/roundcube/.

" If you are using POP3 with your account, you can easily access your e-mail in two ways.
o We offer a preconfigured Web mail client at http://webmail.westhost.com
o You can install Uebimiau through your Site Manager. Your POP3 e-mail will then be accessible via http://yourdomain.com/uebimiau/

For additional tips and information on accessing your e-mail visit our Members Area.

WestHost Success Story Submission

- $50 Amazon Gift Certificate -

Has WestHost helped you take your Web site/business to the next
level? Have a success story involving WestHost that you would like to
share with others? Submit your story to WestHost, and if we use it,
you will win a link to your Web site from WestHost's Web site and a
$50 Amazon Gift Certificate! We invite you to check out some of our latest success stories http://www.westhost.com/client-success-stories.html.

Submit your success story online at:

WestHost Employee Spotlight

Matt McBride: Sr. Network Security Engineer

Congratulations to Matt McBride who is this month's employee spotlight for his outstanding contributions towards improving client satisfaction. Matt is a key contributor to the success of WestHost. He ensures that our Network is secure and that our Data Center operations are running smoothly. Matt has spent countless hours devoted to improving the client experience with WestHost. Matt has a broad understanding of many different facets of our infrastructure which he relies on to make improvements. Matt's positive influence can be felt by clients and employees alike. We are proud to have Matt as one of the leaders of our WestHost team!

Current Specials/Promotions

- Summer Special -

We are excited to once again offer our "Summer Special" through the month of August. This special offer is eligible on all new accounts. When you consider the features offered in this plan backed by the best support team in the industry this is truly one of the best values on the Web!

Diskspace: 50,000MB
Bandwidth: 1,000GB
E-mails: 1,000
Domains: Unlimited
$9.95 /mo 1 and 2 year billing
$11.95 /mo quarterly

- Dedicated Server Specials -

Through August 31st we will be offering REDUCED SET-UP FEES on all of our dedicated servers. We are also pleased to extend our offer for DOUBLE THE RAM on our Plan 1 dedicated servers. Now is a great time to take advantage of these incredible offers!

Current Technical Support Stats

Average E-mail Response Time - 32 minutes
Average Live Chat Hold Time - 18 Seconds
Average Phone Hold Time - 1 Minutes 27 Seconds

Note: We recommend that whenever possible, use e-mail support. We
are better able to track problems, reply with detailed solutions, and
reserve phone lines for those that have quick questions or needs.
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