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WestHost - CReeves
06-04-2008, 03:57 PM
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WestHost Client Connection
News & Updates from WestHost
Volume V, Issue VI
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In our ongoing effort to provide you with current applications WestHost will be deploying several new site applications in the next couple of weeks. We recently released an update to our File Manager which also offers improved features. We also would invite all of you to take a moment and read our Useful Tips section about our Volume Discount Program and learn how you can enjoy extra savings at no cost! We are also excited to recognize Mark Cox for receiving this month’s employee spotlight!
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Contents of this issue:

*Useful Tips
-Volume Discount Program
*What We Are Working On
-New Releases
-File Manager Updates
*WestHost Employee Spotlight
- Mark Cox: Data Center Technician
*Current Specials/Promotions
- Up to 6 Months FREE
- Dedicated Server Specials
*Support Stats
- E-mail, Live Chat, & Phone
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Useful Tips
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- Volume Discount Program -

Our Volume Discount Program allows you to save up to 35% on every account! If you require multiple accounts and want to save money we encourage you to take advantage of this program. To qualify for the discount, place all your new account orders using the Volume Discount Program Order Form.
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What We Are Working On
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- New Releases -

We are currently in the process of deploying the following new site applications:

• WordPress 2.5.1
• SpamAssassin 3.2.4
• Miva Merchant 5.5
• Dynamic Spam Rejection with RBL’s 1.1
• eAccelerator 0.9.5.3
• PHP 4.4.8
• PHP 5.2.6

You will see these new releases in your Site Manager within the next couple of weeks. We hope you enjoy these new releases as we are excited to provide you the best tools available. Please watch closely for additional releases in the upcoming months!
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- File Manager Updates -

Recently we released an update to our current File Manager. This update offers improved features to provide you a better user experience.

Here is a complete list of the changes:

• A file download button was added to the main listing.
• The text area in the “Edit File” screen was expanded to fill the full width of the browser.
• The text area in the “Edit File” screen was altered to accept the tab character, inserting a tab rather than moving focus to the “Save Changes” link.
• An “Exit” button was added to the main File Manager screen.
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WestHost Employee Spotlight
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Mark Cox: Data Center Technician / Level 2 Technical Support

Congratulations to Mark Cox who is this month’s employee spotlight for his outstanding contributions towards improving client satisfaction. Mark has been in Technical Support for 3 years and recently has accepted the added responsibility of working as a Data Center Technician. He has a wealth of experience and knowledge based on his time in Tech Support and will be a valuable asset in supporting the operations of our Data Center. He has been a very loyal employee who works with a positive attitude to serve the needs of our clients. Mark always has our client’s best interest in mind and we receive a tremendous amount of praise on his work. We are fortunate to have experienced employees like Mark at WestHost.
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Current Specials/Promotions
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- Up to 6 Months FREE –

If you’re signing up for a new account during the month of June you can receive up to 6 Months FREE hosting! Available on all shared hosting plans! Tell all your friends and family so that no one has to miss out on this great offer!

6 months free for 2 year billing cycle
3 months free for 1 year
1 month free for quarterly

(Free months will be added to the end of the billing period)
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- Dedicated Server Specials -

We have extended our offer to WAIVE the set-up fee and DOUBLE THE RAM on our Plan 1 dedicated servers. We are also offering reduced setup fess on Plan 2 and Plan 3. These offers will run through the month of June so don’t miss out on your chance to take advantage of these great deals!
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Current Technical Support Stats
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Average E-mail Response Time – 1 Hour
Average Live Chat Hold Time - 23 Seconds
Average Phone Hold Time - 1 Minutes 50 Seconds

Note: We recommend that whenever possible, use e-mail support. We
are better able to track problems, reply with detailed solutions, and
reserve phone lines for those that have quick questions or needs.
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