View Full Version : WestHost Client Connection - Volume V, Issue V

WestHost - CReeves
05-02-2008, 04:06 PM
WestHost Client Connection
News & Updates from WestHost
Volume V, Issue V

Contents of this issue:

*Useful Tips
-IMAP vs. POP3
*What We Are Working On
-New Releases
*WestHost Employee Spotlight
- Mark Stevenson: Web Presence Manager
*Current Specials/Promotions
- Spring Special
- Dedicated Server Plan 1
*Support Stats
- E-mail, Live Chat, & Phone
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Useful Tips

- IMAP vs. POP3 -

There are many factors to consider when deciding between IMAP or POP3 for your e-mail. In order to best determine what is right for you we must first understand the differences in these two options. E-mail messages are sent to an e-mail server that stores received messages in the recipient's e-mail mailbox. The user later retrieves these messages with either a Web browser (Webmail client) or an e-mail client that uses either IMAP or POP3 to retrieve those messages. The major differences of IMAP and POP3 are how this e-mail is retrieved.

IMAP organizes and stores the e-mail in folders on the server. The e-mail is then accessed and displayed the same no matter which e-mail client you use (i.e. Outlook Express, Thunderbird, Webmail, etc.). Because all of the info is stored on the server, any modifications to the e-mail account (e.g. creating/deleting/renaming of folders or messages) will automatically be updated for all users accessing that e-mail account regardless of e-mail client or location.

POP3 stores all of the incoming mail in one central mailbox on the server which is then generally downloaded and organized with an individual e-mail client. Because all of the organization and modifications are not stored on the server, any changes made to the e-mail account will only be reflected on the e-mail client that made the changes.

There are many advantages and disadvantages in using either of these protocols to manage your e-mail. Here are a few questions you may want to ask yourself. What kind of functionality do I want to get out of my e-mail? How much diskspace do I have? For more information on IMAP vs. POP3 please visit our Members Area.

What We Are Working On

- New Releases -

We are currently in the process of deploying the following new site applications:

• FormMail 1.92 with Captcha
• Apache Tomcat 5.5.26
• MediaWiki 1.12
• phpMyAdmin
• Joomla 1.5.2
• phpBB 3.0.0
• Dadamail 2.10.16

You will see these new releases in your Site Manager within the next couple of weeks. We hope you enjoy these new releases as we are excited to provide you the best tools available. Please watch closely for additional releases in the upcoming months!

- Upgrades -

We are excited to announce that upgrades to our latest hosting platform are nearly complete. We are now over 91% complete. Thank you for your patience and cooperation as we come to the close of these account upgrades. This upgrade will affect all clients who signed up for an account prior to April 23, 2007. Clients affected by this upgrade will receive e-mail notification in advance.

WestHost Employee Spotlight

Mark Stevenson: Web Presence Manager

Congratulations to Mark Stevenson who is this month’s employee spotlight for his outstanding contributions towards improving client satisfaction. Mark is primarily responsible for maintaining and updating our corporate Web site. He also plays a critical role administrating some of our most important communication channels with our clients including Live Chat, WestHost Forums, as well as the information displayed on our Web site. Mark has a long history with WestHost and is one of the original employees and a key figure in our success. Mark is often faced with important deadlines and always steps up to the challenge. He is concerned about meeting the needs of our clients and ensuring things are running smoothly. Mark is always happy to help out other employees and is a good example of teamwork. Thank you Mark for all you do!

Current Specials/Promotions

- Spring Special –

Spring time is upon us and what better way to celebrate than by offering a fresh new plan! You won't want to pass up our new Spring Special if you are thinking of adding a new account. We encourage all of our clients to take advantage of our Spring Special or pass along this incredible offer to your friends and family.

50,000 MB Disk Space
1,000 GB Bandwidth
Dedicated IP Included
Unlimited Domains/Sub-domains
1,000 E-mail Accounts
$9.95/month (1 year or 2 year billing cycle)
No Setup Fee
Free Domain Registration (1 year or 2 year billing cycle)

- Dedicated Server Plan 1 Special-

WestHost will WAIVE the set-up fee and DOUBLE THE RAM on our Plan 1 dedicated servers. This offer will end May 31st 2008 so if you have been thinking about upgrading to a dedicated server, now is the time!

Current Technical Support Stats

Average E-mail Response Time – 1 Hours 16 Minutes
Average Live Chat Hold Time - 27 Seconds
Average Phone Hold Time - 2 Minutes 52 Seconds

Note: We recommend that whenever possible, use e-mail support. We
are better able to track problems, reply with detailed solutions, and
reserve phone lines for those that have quick questions or needs.
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