View Full Version : Darwin SS connects to media but doesn't play

05-01-2008, 04:21 PM
I have tested DSS with sample mp4 and mov that were supplied.

within the admin of DSS I can see the files being accessed under the connected users. I have setup a sample html page and also called through rtsp:

The connected users shows a bit rate and bytes sent..... but

the only thing that I see in the player or on the webpage is the Q with the blue line going back and forth ( not the swirling blue ball with sound )

I've tried this on both macs and pcs.

any thoughts?

05-02-2008, 01:04 PM
first, many thanks to the always great WH tech support!

The fix for my situation seemed to be dropping the reference.mov text file from the scenario and point directly to the media folder.


05-03-2008, 09:01 AM
The video plays fine on all browsers mac/pc with the exception of Safari 3.1.1 on a Mac..g5, kinda curious since quicktime was born in that camp.

it's apparently a known issue.

you can read more here:


at first I remove the various plist files (preferences) and restarted Safari, it works only once and resets the problem the next time that you go to the webpage. The permanent fix seems to be to remove the file:

QuickTime Plugin.plugin (from /Library/Internet Plugins)