View Full Version : WestHost Client Connection - Volume V, Issue IV

WestHost - CReeves
04-04-2008, 07:57 AM
WestHost Client Connection
News & Updates from WestHost
Volume V, Issue IV

Contents of this issue:

*Useful Tips
-Adding Domains
*What We Are Working On
-New Releases
*WestHost Success Story Submission
-$50 Amazon Gift Certificate
*WestHost Employee Spotlight
- Sheree Ostler: Accounts Department
*Current Specials/Promotions
- BIG 10 SPECIAL Extended
- Dedicated Server Plan 1
*Support Stats
- E-mail, Live Chat, & Phone
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Useful Tips

- Adding Domains -

You may wish to add additional domains to your account. Nearly all of our hosting plans are able to support multiple domains. Most plans include multiple domains by default. You can increase your domain limit for an extra $10 one-time set up fee (per domain) via the Add-Ons form. You can choose to add additional domains to your account at any time. These additional domains can appear completely separate to your Web site visitors from the other domains on your account. The domain can have its own Web files, but will still share the resources of your Web hosting account with your other domains. As an alternative, you can add additional domains that will point to the same Web files as your main domain name. Please visit our Members Area under the Site Management section for more information on how to manage your domains.

What We Are Working On

- Upgrades -

Account Upgrades to our latest hosting platform are over 75% complete. This upgrade will affect all clients who signed up for an account prior to April 23, 2007. Clients affected by this upgrade will receive e-mail notification in advance. We thank you for your patience and cooperation as we continue this process.

- New Releases -

We are currently in the process of releasing phpBB 3.0.0 and Joomla 1.5.2 which will be available within the next few weeks. We are also working on releasing Miva Merchant 5.5 in the near future. Please watch for more details on these exciting upgrades!

WestHost Success Story Submission

- $50 Amazon Gift Certificate -

Has WestHost helped you take your Web site/business to the next
level? Have a success story involving WestHost that you would like to
share with others? Submit your story to WestHost, and if we use it,
you will win a link to your Web site from WestHost's Web site and a
$50 Amazon Gift Certificate! We invite you to check out some of our latest success stories http://www.westhost.com/client-success-stories.html.

Submit your success story online at:

WestHost Employee Spotlight

Sheree Ostler: Accounts Department

Congratulations to Sheree Ostler who is this month’s employee spotlight for her outstanding contributions towards improving client satisfaction. Sheree has the important responsibility of processing client orders for hosting and domain registration. Accuracy of work is critical in this area to ensure the account setup process is being handled properly. Sheree pays careful attention to detail and handles each order with care. She consistently and reliably performs her job every day. Clients who have had the opportunity to work with Sheree know that she is very efficient and that she doesn’t waste time resolving concerns and processing orders. We appreciate the fast response time and accuracy of Sheree’s work and are fortunate to have her as part of the WestHost team!

Current Specials/Promotions

- BIG 10 SPECIAL Extended –

WestHost is extending the “BIG 10 SPECIAL” through the month of April due to the overwhelming popularity of this plan. We invite you to join our 10 Year Anniversary Celebration for another month by offering you this unbeatable special. Don’t delay taking advantage of this offer by setting up your new hosting account today! Anyone who signs up for a new hosting account is eligible for the “BIG 10 SPECIAL”!

20,000 MB Disk Space
300 GB Bandwidth
Dedicated IP Included
Unlimited Domains/Sub-domains
750 E-mail Accounts
$10.00/month (1 year or 2 year billing cycle)
No Setup Fee
Free Domain Registration (1 year or 2 year billing cycle)

- Dedicated Server Plan 1 Special-

Are you thinking about upgrading to a Dedicated Server? WestHost will WAIVE the set-up fee, DOUBLE THE BANDWIDTH and DOUBLE THE RAM on our Plan 1 dedicated servers. Contact WestHost today to take advantage of this limited time offer!

Current Technical Support Stats

Average E-mail Response Time – 4 Hours 50 Minutes
Average Live Chat Hold Time - 33 Seconds
Average Phone Hold Time - 3 Minutes 56 Seconds

Note: We recommend that whenever possible, use e-mail support. We
are better able to track problems, reply with detailed solutions, and
reserve phone lines for those that have quick questions or needs.
__________________________________________________ ___________

Copyright 1998-2008, WestHost, All rights reserved. No part of this
publication may be reproduced in whole, or in part, without the
express written consent of the author(s).

WestHost, Inc.
164 N. Spring Creek Parkway
Providence, UT 84332
(800) 222-2165 Toll Free
+01 (435) 755-3433 International
(435) 755-3449 FAX