View Full Version : WestHost Client Connection - Volume V, Issue III

WestHost - CReeves
03-07-2008, 08:18 AM
WestHost Client Connection
News & Updates from WestHost
Volume V, Issue III

Contents of this issue:

*Useful Tips
*What We Are Working On
- Upgrades
*WestHost Success Story
- Aaron ThunderHart: rockymtnweb.com
*WestHost Employee Spotlight
- Clay Brown: Technical Support Representative
*Current Specials/Promotions
- Dedicated Server Plan 1
*Support Stats
- E-mail, Live Chat, & Phone
__________________________________________________ _____

Useful Tips

- SPAM -

To help fight SPAM we have installed Dynamic Spam Rejection with RBLs and SpamAssassin on all of our servers. If you have not already installed these applications, we highly recommend that you do so. Both applications will help you combat SPAM. Both of these applications can be easily installed through your Site Manager (control panel). To find out more information about these applications, or how to install them, please log-in and visit our Member’s Area http://members.westhost.com/. For additional assistance with SPAM we invite you to take a few minutes and view our helpful video tutorial guide http://helpdocs.westserver.net/videos/spamprotection/.

What We Are Working On

- Upgrades -

We have now completed over 50% of the upgrades for existing clients to our latest hosting platform. This upgrade will affect all clients who signed up for an account prior to April 23, 2007. Clients affected by this upgrade will receive e-mail notification in advance. We thank you for your patience and cooperation as we continue this process.

WestHost Success Story

Aaron ThunderHart: rockymtnweb.com

Aaron counts on WestHost's reliability and Technical Support staff to host his Web site, which specializes in Web design, development and management. “Without a doubt, WestHost Tech Support is the best. When we have a problem that we can not solve, professional knowledgeable well rounded Tech Support is needed immediately - and that is what WestHost has provided to us. I am so very glad that WestHost realizes the paramount importance of excellent Tech Support - and provides it!” Read Aaron’s full success story here:

Has WestHost helped you take your Web site/business to the next
level? Have a success story involving WestHost that you would like to
share with others? Submit your story to WestHost, and if we use it,
you will win a link to your Web site from WestHost's Web site and a
$50 Amazon Gift Certificate!

Submit your success story online at:

WestHost Employee Spotlight

Clay Brown: Technical Support Representative

Congratulations to Clay Brown who is this month’s employee spotlight for his outstanding contributions towards improving client satisfaction. We continually receive a tremendous amount of praise from clients regarding the level of service provided by Clay. We are fortunate to have him as part of the WestHost team because of his broad range of skills. Clay communicates very clearly while providing superior technical support and demonstrates each day why he is such an asset to WestHost. Clay always puts the client’s best interest first in working toward a resolution. He has excellent follow through and works hard on support requests to see them through to their completion. Clay has always been flexible and willing to do whatever it takes to help others. He always has a smile on his face. We are glad he is on the WestHost team.

Current Specials/Promotions


We invite all of you to join in our 10 Year Anniversary Celebration! To kick off this celebration we are offering our “BIG 10 SPECIAL” at a seemingly impossible price. All clients are eligible to take advantage of this special offer when signing up for a new hosting account. Act now so you don’t miss out on this incredible offer!

20,000 MB Disk Space
300 GB Bandwidth
Dedicated IP Included
Unlimited Domains/Sub-domains
750 E-mail Accounts
$10.00/month (1 year or 2 year billing cycle)
No Setup Fee
Free Domain Registration (1 year or 2 year billing cycle)

- Dedicated Server Plan 1 Special-

For those of you interested in upgrading to a dedicated server, now is a great time! For a limited time we are offering half off the set up fee and double the bandwidth on our Dedicated Plan 1.

Current Technical Support Stats

Average E-mail Response Time – 3 Hours 57 Minutes
Average Live Chat Hold Time - 30 Seconds
Average Phone Hold Time - 4 Minutes 3 Seconds

Note: We recommend that whenever possible, use e-mail support. We
are better able to track problems, reply with detailed solutions, and
reserve phone lines for those that have quick questions or needs.
__________________________________________________ ___________

Copyright 1998-2008, WestHost, All rights reserved. No part of this
publication may be reproduced in whole, or in part, without the
express written consent of the author(s).

WestHost, Inc.
164 N. Spring Creek Parkway
Providence, UT 84332
(800) 222-2165 Toll Free
+01 (435) 755-3433 International
(435) 755-3449 FAX