View Full Version : WestHost Client Connection - Volume V, Issue II

WestHost - CReeves
02-08-2008, 10:53 AM
WestHost Client Connection
News & Updates from WestHost
Volume V, Issue II

Contents of this issue:

*Useful Tips
-How Do I Obtain My Own SSL Certificate?
*What We Are Working On
-Gallery 2.2.4
- Upgrades
*WestHost Success Story
- Drew Kopf: thematking.com
*WestHost Employee Spotlight
- Cameron Christensen: Hosting Systems Team Lead
*Current Specials/Promotions
- Nearly 10 Special Extended
*Support Stats
- E-mail, Live Chat, & Phone
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Useful Tips

- How Do I Obtain My Own SSL Certificate? -

All WestHost hosting accounts include a free Shared SSL certificate. This Shared SSL certificate can easily be installed through your Site Manager. The shared SSL certificate that we use is just as secure as a privately owned SSL certificate; the only difference is that the shared SSL certificate address is not branded to your Web site. If you would prefer to have your own SSL certificate (https://www.yourdomain.com/), we can help you purchase and install a GeoTrust or RapidSSL certificate automatically. OpenSSL is a required application for those that wish to use their own SSL certificate issued from a trusted Certificate Authority (CA). This application requires a dedicated IP address. We believe that excellent authentications and verification procedures are absolutely essential in order to ensure trust on the Internet. For more information about obtaining your own SSL certificate, please see our SSL Web Hosting (http://members.westhost.com/ssl-web-hosting.html) Page.

What We Are Working On

- Gallery 2.2.4 -

We are currently releasing a new upgrade from Gallery 2.2 to Gallery 2.2.4. This upgrade will be appearing on accounts within the next week.

- Upgrades -

We invite you to learn more about the exciting advantages of our latest hosting platform (http://members.westhost.com/westhost3.html)upgrade. This upgrade will affect all clients who signed up for an account prior to April 23, 2007. We appreciate your patience as this upgrade effort will be ongoing through the end of May. Clients affected by this upgrade will receive e-mail notification in advance.

WestHost Success Story

Drew Kopf: thematking.com

Drew has been a WestHost client for over 7 years. He relies on WestHost's support staff to help him maintain his online business, which is the core of his company's sales and marketing efforts. “WestHost has been there in support at any hour of the day or night, on all sorts of holidays and when everything seemed lost, they were there to help explain the options and how to accomplish our objectives.” Read Drew’s full success story here:

Has WestHost helped you take your Web site/business to the next
level? Have a success story involving WestHost that you would like to
share with others? Submit your story to WestHost, and if we use it,
you will win a link to your Web site from WestHost's Web site and a
$50 Amazon Gift Certificate!

Submit your success story online at:

WestHost Employee Spotlight

Cameron Christensen: Hosting Systems Team Lead

Congratulations to Cameron Christensen who is this month’s employee spotlight for his outstanding contributions towards improving client satisfaction. Cameron does a lot of work behind the scenes that is critical to the level of service provided to each client. Cameron helps to ensure the reliability of our servers and has also helped to support the ongoing transition to our latest hosting platform. Cameron is a great problem solver and works quickly and efficiently. Cameron also works on Custom Service orders and does an excellent job meeting the needs of each client. We appreciate Cameron’s expertise and contributions in improving overall client satisfaction!

Current Specials/Promotions

- Nearly 10 Special Extended–

We are excited to extend the “Nearly 10 Special” through the end of February. Although this special is not eligible for upgrade on an existing account please keep in mind that we run specials throughout the year that are eligible for upgrades. We encourage those of you on existing accounts that are interested in a plan upgrade to look for future specials that will accommodate such requests. With each new special comes additional opportunity to take advantage of some amazing offers.

20,000 MB Disk Space
300 GB Bandwidth
Dedicated IP Included
Unlimited Domains/Sub-domains
500 E-mail Accounts
$9.99/month (Annual billing only)
No Setup Fee
Free Domain Registration

Current Technical Support Stats

Average E-mail Response Time – 1 Hour 58 Minutes
Average Live Chat Hold Time - 27 Seconds
Average Phone Hold Time - 4 Minutes 11 Seconds

Note: We recommend that whenever possible, use e-mail support. We
are better able to track problems, reply with detailed solutions, and
reserve phone lines for those that have quick questions or needs.
__________________________________________________ ___________

Copyright 1998-2008, WestHost, All rights reserved. No part of this
publication may be reproduced in whole, or in part, without the
express written consent of the author(s).

WestHost, Inc.
164 N. Spring Creek Parkway
Providence, UT 84332
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