View Full Version : WestHost Client Connection - Volume IV, Issue IX

WestHost - CReeves
12-06-2007, 11:20 AM
WestHost Client Connection
News & Updates from WestHost
Volume IV, Issue IX

Contents of this issue:

*Important Notices
- WestHost Blog
- Network Improvements
*What We Are Working On
- Web Site Creator
- Upgrades
*WestHost Success Story
- Michele Kruegel: kruegelisms.com
*WestHost Employee Spotlight
- Krystal Anderson: Billing Department
*Current Specials/Promotions
- Holiday Special Extended
*Support Stats
- E-mail, Live Chat, & Phone

Important Notices

- WestHost Blog -

We would like to remind everyone to take advantage of the recently launched WestHost corporate blog. We have received a tremendous amount of positive feedback from various clients who have benefited from the information on the blog. If you haven’t had time to check out our blog we highly recommend that you give it a try!

We invite you to visit the blog at: http://blog.westhost.com ___________________________

- Network Improvements -

We recently made further improvements to our already extremely reliable network. We now have multiple gigabit Ethernet connections and peer with the following providers; Verizon, XO, Global Crossing, Level 3, and ELI. This upgrade will further allow us to ensure our clients Web sites are always up and performing well.

What We Are Working On

- Web Site Creator –

Plans to upgrade our Web Site Creator application are scheduled to take place in the first quarter of 2008. This upgrade will result in increased usability, functionality and number of additional templates.

- Upgrades -

We are working on upgrading clients that signed up for an account prior to April 23, 2007, to our latest hosting platform. This effort is currently underway and will be ongoing for several months. Clients affected by this upgrade will receive e-mail notification in advance.

WestHost Success Story

Michele Kruegel: kruegelisms.com

Michele has been a WestHost client for over 5 years, and uses WestHost to display a portfolio of her online Web design, flash, and illustration work. “WestHost has the best technical support out there; your hosting packages are reasonably priced and always reliable. I've never had a problem in the 5 years I've been working with WestHost services that I wasn't able to speak with a competent person to help me find a solution”. Read Michele’s full success story here:

Has WestHost helped you take your Web site/business to the next
level? Have a success story involving WestHost that you would like to
share with others? Submit your story to WestHost, and if we use it,
you will win a link to your Web site from WestHost's Web site and a
$50 Amazon Gift Certificate!

Submit your success story online at:

WestHost Employee Spotlight

Krystal Anderson: Billing Department

This month’s employee spotlight for outstanding contributions towards improving client satisfaction goes to Krystal Anderson. Krystal is very conscientious about her work and is very organized. Her close attention to detail and her careful approach in handling issues gives clients a great deal of comfort knowing they are in good hands. Krystal has a solid knowledge of WestHost and is eager to work with clients in finding amicable solutions. Krystal is reliable and is efficient in completing requests for assistance or information from our clients. We appreciate everything Krystal has done to improve our client’s experience!

Current Specials/Promotions

- Holiday Special Extended! –

We are excited to extend the Holiday Special through the month of December. This plan is an amazing value when you consider everything that’s included!

25,000MB of Disk Space
500GB Bandwidth
500 E-mail Accounts
Unlimited E-mail Aliases
Unlimited Domains
Unlimited Subdomains
Dedicated IP Included
FREE Domain Registration

Upgrade your account at: https://corp2.westhost.com/1207upgrade

Current Technical Support Stats

Average E-mail Response Time - 3 Hour 33 Minutes
Average Live Chat Hold Time - 28 Seconds
Average Phone Hold Time - 3 Minute 57 Seconds

Note: We recommend that whenever possible, use e-mail support. We
are better able to track problems, reply with detailed solutions, and
reserve phone lines for those that have quick questions or needs.
__________________________________________________ ___________

Copyright 1998-2007, WestHost, All rights reserved. No part of this
publication may be reproduced in whole, or in part, without the
express written consent of the author(s).

WestHost, Inc.
164 N. Spring Creek Parkway
Providence, UT 84332
(800) 222-2165 Toll Free
+01 (435) 755-3433 International
(435) 755-3449 FAX