=========================================
WestHost Client Connection
News & Updates from WestHost
Volume II, Issue IX
=========================================

Contents of this issue:

*What We Are Working On
- Ruby on Rails
- FastCGI
- AWStats 6.5
- Site Application Upgrades
*Current Specials/Promotions
- 6 Months FREE!
- Dedicated Server Discounts!
- Reseller Discounts!
*What's your Story?
- Client Spotlight
*Webmaster Tip
- Problems with E-mail and FTP?
*Support Stats
- E-mail, Live Chat, & Phone
__________________________________________________ ______


What We Are Working On
=========================================

- Ruby on Rails -

Ruby on Rails is an open-source web framework that is optimized for
programmer happiness and sustainable productivity. It lets you write
beautiful code by favoring convention over configuration. For more
information, go to http://www.rubyonrails.org/

Launching this month, Ruby on Rails will be available from within the
"Site Applications" section of your control panel (Site Manager):
http://members.westhost.com/sitemanager.html
___________________________

- FastCGI -

FastCGI is a language independent, scalable, open extension to CGI
that provides high performance without the limitations of server
specific APIs.

Launching this month, FastCGI will be available from within the
"Site Applications" section of your control panel (Site Manager):
http://members.westhost.com/sitemanager.html
___________________________

- AWStats 6.5 -

AWStats is a free powerful and featureful tool that generates
advanced web, streaming, ftp or mail server statistics, graphically.
It is an improvement over other web statistics applications and
we are glad to soon be able to include it for automatic installation.

Launching this month, AWStats will be available from within the
"Site Applications" section of your control panel (Site Manager):
http://members.westhost.com/sitemanager.html
___________________________

- Site Application Upgrades -

We continue to work on keeping the latest versions of popular
applications available to our clients. The following updates will be
released very soon:

* WordPress 2.0.2
* Dadamail 2.10.7
* Gallery 2.1
* phpBB 2.0.20

If there is an application you would like to see added to our
request list and ultimately our development schedule, please post at:
http://forums.westhost.com/showthread.php?t=8639
___________________________



Current Specials/Promotions
=========================================

- 6 Months FREE! -

Through April 30th, when you move an existing website to WestHost,
you will get up to 6 MONTHS OF FREE HOSTING! When you sign up for a
NEW website, you will still get up to 3 MONTHS OF FREE HOSTING!

For details, go to: http://www.westhost.com/
___________________________

- Dedicated Server Discounts! -

Through April 30th, we are DOUBLING BANDWIDTH and reducing setup
fees when signing up for a new Managed Dedicated Server plan. It
is a great opportunity if you are considering an upgrade from
shared hosting.

For details, go to: http://dedicated.westhost.com/
___________________________

- Reseller Discounts! -

Through April 30th, when you sign up for a new Reseller Hosting
Plan you'll get a FREE MONTH and FREE SETUP!

For details, go to:
http://www.westhost.com/reseller-hosting-plans.html
___________________________



What's your Story?
=========================================

- Client Spotlight -

Interested in having your website spotlighted at WestHost? Have
you had a good experience with our hosting services, features,
tools, or support? We would love to hear your story about how our
business helped (or is helping) yours.

Send your story to: feedback@westhost.com
___________________________



Webmaster Tip
=========================================

- Troubleshooting E-mail and FTP -

We are often contacted by new clients regarding issues that can
be resolved instantly. Here are a couple of common ones:

1. You receive a "connection refused" message or cannot reach your
mail or FTP server:

1. Log in to your control panel (Site Manager).
(http://members.westhost.com/sitemanager.html)
2. Click on "Site Management" from the top nav bar.
3. Click on "Site Parameters" from the left nav bar.
4. Click the "Restart" button from the "Restart VPS" section.
5. Try connecting again.

2. You receive a "500 Syntax error" when connecting to e-mail or
FTP via a browser:

When connecting to your mail server, this means that your account
is "name-based" and does not have a dedicated IP address. You will
need to change your username to:

- user@yourdomain.com

NOTE: Make sure to replace the "user" and "yourdomain.com" with your
actual username and domain name. The server needs the extra
"@yourdomain.com" information to resolve where you are trying to
log in.

If you are trying to log in for FTP via a browser, enter the
URL as:

- ftp://username%40yourdomain.comassword@yourdomain.com

NOTE: Make sure to replace the "username", "yourdomain.com" and
"password" with your actual username, domain name, and password.
The "%40" will escape the additional "@" sign needed in the username,
so your browser does not get confused.
___________________________



Current Technical Support Stats
=========================================

Average E-mail Response Time - 1 Hour 30 Minutes
Average Live Chat Hold Time - 1 Minute
Average Phone Hold Time - 2 Minutes

Note: We recommend that whenever possible, use e-mail support. We
are better able to track problems, reply with detailed solutions, and
reserve phone lines for those that have quick questions or needs.