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  1. #1

    Default Westhost 2.0 upgrades

    I am referring to the post below dated 6 Jan. 2004; it is now 2 April 2004. Exactly what is Westhost’s definition of “nearing”? It would be better when posting a report like this that Westhost periodically tell us what the progress or lack of is being made on an effort. Not just let it sit on the Board for weeks or months until someone remembers it's there.
    Johnie


    Posted: Tue Jan 06, 2004 9:25 pm Post subject: WestHost 2.0 Upgrade Update

    --------------------------------------------------------------------------------

    We are nearing completion on our preparations for remaining WestHost 2.0 Upgrades. Our efforts have included work on an upgrade tool that will:

    * Give you complete control over the time and date of your account upgrade
    * Provide full reporting on the upgrade process, allowing you to verify the settings of your account before upgrading
    * Automatically publish and e-mail all necessary information for using your new 2.0 account
    * Allow you to “roll-back” the upgrade if it is not done to your satisfaction

    All remaining 1.0 clients will be notified of the availability of this tool and given the opportunity to use it. If they choose not to use the tool, they will receive notification and schedule of a more automated upgrade.

    If you would prefer to receive ADVANCED notification of the WestHost 2.0 Upgrade Tool, please complete the WestHost 2.0 Upgrade Request form at https://corp.westhost.com/upgrade2/.

  2. #2
    Member WestHost - MMellor's Avatar
    Join Date
    Mar 2004
    Posts
    206

    Default

    Hey Johnie,

    It is the highest priority in our IT department. It is being worked on all day and every day of the working week. A premature release of this tool as you can imagine would be catastrophic. This is why we are taking every precaution possible to assure that it will work flawlessly.

    We know that some are getting frustrated and to those we say sorry. We want this to come out just as much as our clients do. Please be patient with us as we are trying to make your satisfaction our highest priority.
    Michael L. Mellor
    WestHost Support Department
    Phone: 1-800-222-2165
    FAX: 435-755-3449
    http://members.westhost.com

  3. #3
    Senior Member
    Join Date
    Sep 2003
    Posts
    206

    Default

    > It is being worked on all day and every day of the working week.

    Since the "tool" will only have a limited life. Once everyone is updated to WH2 it's no longer needed. Wouldn't it have been better to have taken the development time over the last 5 months and simply updated the sites the old fashioned way?

    J

  4. #4
    Member WestHost - MMellor's Avatar
    Join Date
    Mar 2004
    Posts
    206

    Default

    Hello J,
    There are several problems with having us upgrade people manually. Some of them are:

    - You will have to move all of your web files to the new server manually.
    - Configure all scripts manually with the new paths (if necessary).

    Also, you will need to expect the following:

    - Your WestHost 1.0 account will be deleted 72 hours after the DNS change.
    - You may experience some syncing issues with your databases and e-mail during the DNS change.
    - The DNS change can take up to 8 hours.
    - We are not responsible for any problems that may arise due to an early upgrade.
    Michael L. Mellor
    WestHost Support Department
    Phone: 1-800-222-2165
    FAX: 435-755-3449
    http://members.westhost.com

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