Mail getting returned to sender

[bcpaul]

We have a client who is unable to send us email that is through our domain hosted at westhost. Here is the error they get:

Your message did not reach some or all of the intended recipients.
Subject: Order Total
Sent: 2/23/2012 8:19 AM
The following recipient(s) cannot be reached:
joy@fubar.net on 2/23/2012 8:19 AM
You do not have permission to send to this recipient. For assistance, contact your system administrator.
<mail.acecanada.net #5.7.1 smtp;554 5.7.1 Blocked for SPAM: 184.70.44.58 found in dul.dnsbl.sorbs.net (see http://en.wikipedia.org/wiki/DNSBL?ign=184.70.44.58)>

Any idears?

Thx

[wildjokerdesign]

Yes it is because you have RBL's installed on your account and their domain or mail server has been listed as one that send out spam by dul.dnsbl.sorbs.net. You have two options. One you can log into your Site Manager and then navigate to the Intallation page where you can click on the icon next to the RBL installation and then it will let you remove dul.dnsbl.sorbs.net from the list of services you check. That could increase your spam some though. The other option would be to contact them and tell them that they need to go to http://dnsbl.sorbs.net/ and get de-listed. That may be a hassle for them though since it looks like maybe it is the IP that is listed and they may not have control over that IP to get it de-listed.

Actually in this case since it looks like maybe this is a client of yours trying to order something that maybe you need to go with option one. Like I said it might increase some of our spam but better that then lose a client. Don't forget you can use other option to filter spam like SpamAssasin and even your local email client/computer. I use a combination of all three and have very little spam although every once in a while I get a flood of spam for a day or two but that is every other month or even longer that that happens.

[bcpaul]

Great! Thanks